On Wed, Aug 20, 2014 at 06:45:16AM +, Eierschmalz, Bernhard wrote:
> But on the create-mask this user still sees the “Basics” and is able to set
> the
> owner of the new ticket.
>
> How can I avoid this?
>
> I think there are 2 possible solutions:
>
> 1. Hide the “basics”
>
> 2.
Hello,
I'm creating a customer access to your RT system. Special customers will
receive RT access and should be able to create tickets. I created a group for
this customers and set the following permissions on my Queue:
User: create ticket, comment ticket, show queue
Creator: change values for c
