Re: [rt-users] problem with cf in spreadsheet download

2011-02-02 Thread Christian Loos 
Hi Björn,

as far as I know you can even use the Result.tsv from RT 4.0 without
upgrading.
So you get also the changes in RT 4.0, for example not all ticket fields
in the tsv but only the fields in the search result.

-Chris

Am 01.02.2011 14:43, schrieb Björn Schulz:
 Hi Kevin,
 
 I'll try to upgrade...
 
 Thx,
   Björn

Re: [rt-users] problem with cf in spreadsheet download

2011-02-02 Thread Chris Herrmann 
Custom fields aren't exported correctly in the spreadsheet export function - 
the column headings don't match the actual data.

If you specify the field names using the CLI it will return the expected fields 
with the expected column names.

For example:

  rt list queue = 'myqueue' -f id, 
subject,requestors,created,CF-customfield1,CF-customfield2


Regards,

Chris Herrmann
Far Edge Technology

p. 02 84251400
m. 0403 393309
http://www.faredge.com.au

[rt-users] problem with cf in spreadsheet download

2011-02-01 Thread Björn Schulz 
Hi!

my rt version is 3.8.7 and I've a problem with cf's in downloaded
spreadsheets.

I've defined some cf's an filled them by scrips with dates after a
status change. All looks fine. right data in right cf.
But when we build a search and download the result by clicking the
spreadsheet button in search results the data will be shown in wrong
columns.

In the web-Ui all looks fine.
In cli all looks fine.
Only the spreadsheet is wrong.

Any hints are appreciated.

Cheers,
 Björn

Re: [rt-users] problem with cf in spreadsheet download

2011-02-01 Thread Kevin Falcone 
On Tue, Feb 01, 2011 at 10:51:37AM +0100, Björn Schulz wrote:
 my rt version is 3.8.7 and I've a problem with cf's in downloaded
 spreadsheets.
 
 I've defined some cf's an filled them by scrips with dates after a
 status change. All looks fine. right data in right cf.
 But when we build a search and download the result by clicking the
 spreadsheet button in search results the data will be shown in wrong
 columns.
 
 In the web-Ui all looks fine.
 In cli all looks fine.
 Only the spreadsheet is wrong.

This sounds like a bug I fixed in 3.8.8
If you can't upgrade, you should be able to find the patch in git by
comparing changes between 3.8.7 and 3.8.8 for Results.tsv

-kevin


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Re: [rt-users] problem with cf in spreadsheet download

2011-02-01 Thread Björn Schulz 
Hi Kevin,

I'll try to upgrade...

Thx,
  Björn

Am 01.02.11 13:03, schrieb Kevin Falcone:
 On Tue, Feb 01, 2011 at 10:51:37AM +0100, Björn Schulz wrote:
 my rt version is 3.8.7 and I've a problem with cf's in downloaded
 spreadsheets.

 I've defined some cf's an filled them by scrips with dates after a
 status change. All looks fine. right data in right cf.
 But when we build a search and download the result by clicking the
 spreadsheet button in search results the data will be shown in wrong
 columns.

 In the web-Ui all looks fine.
 In cli all looks fine.
 Only the spreadsheet is wrong.
 
 This sounds like a bug I fixed in 3.8.8
 If you can't upgrade, you should be able to find the patch in git by
 comparing changes between 3.8.7 and 3.8.8 for Results.tsv
 
 -kevin