Re: [rt-users] relative data ticket search for monthly report?
John, Maybe I missed something, but why don't you simply put in the criteria 'Create 30 days ago' and then set the query up in dashboards to run on the first of every month? Kenn LBNL On Thu, Aug 4, 2011 at 6:25 PM, Thomas Sibley t...@bestpractical.com wrote: On 08/04/2011 05:28 PM, John Alberts wrote: The problem is, I can't figure out if it's possible to combine a relative date with other criterion. For instance, 'last month' returns exactly one month ago, so since today is Aug 4th, it returns July 4th, although I need July 1st @midnight. Any ideas? Your easiest solution might be to create a local/ page which simply hardcodes the search and passes it to the appropriate mason component for display. Thomas 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] relative data ticket search for monthly report?
Am 04.08.2011 23:28, schrieb John Alberts: I know, and I looked at the docs, but I can't figure out how to do what I want. I figured someone on the list must have figured out a way to get last months report easily, regardless of how long it is into the current month. After spending more time on this, it turns out Created = 'first of last month' doesn't work either. It's not documented to work, but it did return the results I expected. I found out the only reason it did, was because there are no tickets in the queue I queried older than a month anyway. :) The problem is, I can't figure out if it's possible to combine a relative date with other criterion. For instance, 'last month' returns exactly one month ago, so since today is Aug 4th, it returns July 4th, although I need July 1st @midnight. Any ideas? Maybe we should send this as a feature request to the maintainer of the Time::ParseDate module. -Chris 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] relative data ticket search for monthly report?
On Thu, Aug 04, 2011 at 01:29:53AM +, John Alberts wrote: Hi. I've found quite a few examples and documentation about using relative dates to search RT; however, for the life of me, I can't figure out how to use relative dates to get a list of tickets that were created last month. I would like to create and save a search for our secretary, so she can easily get a list of tickets in a specific queue that were created last month. Without using relative dates, getting the tickets in this queue that were created last month is not a problem. This works perfect. We use the CPAN module Time::ParseDate, so you can use whatever syntax it supports. http://search.cpan.org/~muir/Time-modules-2011.0517/lib/Time/ParseDate.pm -kevin Queue = 'Root Cause Analysis Forms' AND ( Created = '07-01-2011' AND Created '08-01-2011' ) Using relative dates, I tried these, and none work how I want. # This works, but the end date isn't relative Queue = 'Root Cause Analysis Forms' AND ( Created = 'first of last month' AND Created '08-01-2011' ) # Returns 0 results Queue = 'Root Cause Analysis Forms' AND ( Created = 'first of last month' AND Created 'first of this month' ) # Returns 0 results Queue = 'Root Cause Analysis Forms' AND ( Created = 'first of last month' AND Created 'first of the month' ) # Returns 0 results Queue = 'Root Cause Analysis Forms' AND ( Created = 'first of last month' AND Created 'this month' ) #Returns 0 results Queue = 'Root Cause Analysis Forms' AND ( Created = 'first of last month' AND Created = 'end of last month' ) Any help appreciated. Thanks John 2011 Training: http://bestpractical.com/services/training.html pgpaCqX1EQuyE.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] relative data ticket search for monthly report?
I know, and I looked at the docs, but I can't figure out how to do what I want. I figured someone on the list must have figured out a way to get last months report easily, regardless of how long it is into the current month. After spending more time on this, it turns out Created = 'first of last month' doesn't work either. It's not documented to work, but it did return the results I expected. I found out the only reason it did, was because there are no tickets in the queue I queried older than a month anyway. :) The problem is, I can't figure out if it's possible to combine a relative date with other criterion. For instance, 'last month' returns exactly one month ago, so since today is Aug 4th, it returns July 4th, although I need July 1st @midnight. Any ideas? -- John Alberts Cloud Optimization Engineer Ex Libris (USA) Inc. 1350 E. Touhy Ave. Suite 200 East Des Plaines, IL 60018 Phone: 1-219-979-6560 Follow Ex Libris on Twitter: @exlibrisgroup http://twitter.com/ExLibrisGroup On 8/4/11 9:42 AM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Aug 04, 2011 at 01:29:53AM +, John Alberts wrote: Hi. I've found quite a few examples and documentation about using relative dates to search RT; however, for the life of me, I can't figure out how to use relative dates to get a list of tickets that were created last month. I would like to create and save a search for our secretary, so she can easily get a list of tickets in a specific queue that were created last month. Without using relative dates, getting the tickets in this queue that were created last month is not a problem. This works perfect. We use the CPAN module Time::ParseDate, so you can use whatever syntax it supports. http://search.cpan.org/~muir/Time-modules-2011.0517/lib/Time/ParseDate.pm -kevin Queue = 'Root Cause Analysis Forms' AND ( Created = '07-01-2011' AND Created '08-01-2011' ) Using relative dates, I tried these, and none work how I want. # This works, but the end date isn't relative Queue = 'Root Cause Analysis Forms' AND ( Created = 'first of last month' AND Created '08-01-2011' ) # Returns 0 results Queue = 'Root Cause Analysis Forms' AND ( Created = 'first of last month' AND Created 'first of this month' ) # Returns 0 results Queue = 'Root Cause Analysis Forms' AND ( Created = 'first of last month' AND Created 'first of the month' ) # Returns 0 results Queue = 'Root Cause Analysis Forms' AND ( Created = 'first of last month' AND Created 'this month' ) #Returns 0 results Queue = 'Root Cause Analysis Forms' AND ( Created = 'first of last month' AND Created = 'end of last month' ) Any help appreciated. Thanks John 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] relative data ticket search for monthly report?
On 08/04/2011 05:28 PM, John Alberts wrote: The problem is, I can't figure out if it's possible to combine a relative date with other criterion. For instance, 'last month' returns exactly one month ago, so since today is Aug 4th, it returns July 4th, although I need July 1st @midnight. Any ideas? Your easiest solution might be to create a local/ page which simply hardcodes the search and passes it to the appropriate mason component for display. Thomas 2011 Training: http://bestpractical.com/services/training.html
[rt-users] relative data ticket search for monthly report?
Hi. I've found quite a few examples and documentation about using relative dates to search RT; however, for the life of me, I can't figure out how to use relative dates to get a list of tickets that were created last month. I would like to create and save a search for our secretary, so she can easily get a list of tickets in a specific queue that were created last month. Without using relative dates, getting the tickets in this queue that were created last month is not a problem. This works perfect. Queue = 'Root Cause Analysis Forms' AND ( Created = '07-01-2011' AND Created '08-01-2011' ) Using relative dates, I tried these, and none work how I want. # This works, but the end date isn't relative Queue = 'Root Cause Analysis Forms' AND ( Created = 'first of last month' AND Created '08-01-2011' ) # Returns 0 results Queue = 'Root Cause Analysis Forms' AND ( Created = 'first of last month' AND Created 'first of this month' ) # Returns 0 results Queue = 'Root Cause Analysis Forms' AND ( Created = 'first of last month' AND Created 'first of the month' ) # Returns 0 results Queue = 'Root Cause Analysis Forms' AND ( Created = 'first of last month' AND Created 'this month' ) #Returns 0 results Queue = 'Root Cause Analysis Forms' AND ( Created = 'first of last month' AND Created = 'end of last month' ) Any help appreciated. Thanks John 2011 Training: http://bestpractical.com/services/training.html
