[rt-users] single queue for multiple customers
Hi All, hope some one can give me some insight to below or refer to a UTL Currently I am using RT as below (must be the must be the simplest way of using). 1. I have created a queue per each customer 2. and Create, admincc etc the customer and some internal supervisors 3. Each queue has its own reply address and comment address (both using the same address) Above set-up works fine, till my technical directer started saying otherwise :) below is what he wants me to go about looking. How can I have have signal queue for multiple customer and retain the same level of access rights that I have with the current configuration. Appreciate any help that you can provide Best Regards Asanka
Re: [rt-users] single queue for multiple customers
In my opinion this would best be done with Constituencies but using a plugin for RT called RTIR. https://www.bestpractical.com/docs/rtir/3.2.0/Constituencies.html On Aug 4, 2015, at 11:54 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi All, hope some one can give me some insight to below or refer to a UTL Currently I am using RT as below (must be the must be the simplest way of using). 1. I have created a queue per each customer 2. and Create, admincc etc the customer and some internal supervisors 3. Each queue has its own reply address and comment address (both using the same address) Above set-up works fine, till my technical directer started saying otherwise :) below is what he wants me to go about looking. How can I have have signal queue for multiple customer and retain the same level of access rights that I have with the current configuration. Appreciate any help that you can provide Best Regards Asanka
Re: [rt-users] single queue for multiple customers
Thank you the quick response Landon, this is great On Wed, 5/8/15, Landon Stewart lstew...@iweb.com wrote: Subject: Re: [rt-users] single queue for multiple customers To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Date: Wednesday, 5 August, 2015, 13:03 In my opinion this would best be done with Constituencies but using a plugin for RT called RTIR. https://www.bestpractical.com/docs/rtir/3.2.0/Constituencies.html On Aug 4, 2015, at 11:54 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi All, hope some one can give me some insight to below or refer to a UTL Currently I am using RT as below (must be the must be the simplest way of using). 1. I have created a queue per each customer 2. and Create, admincc etc the customer and some internal supervisors 3. Each queue has its own reply address and comment address (both using the same address) Above set-up works fine, till my technical directer started saying otherwise :) below is what he wants me to go about looking. How can I have have signal queue for multiple customer and retain the same level of access rights that I have with the current configuration. Appreciate any help that you can provide Best Regards Asanka
