hnson
Sent: Wednesday, April 27, 2011 11:51 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] submit ticket through web interface
Slight hi-jacking... sorry(but it fits the conversation)
Has there been an extension developed that customizes the SelfService
into a question/answer(datab
Slight hi-jacking... sorry(but it fits the conversation)
Has there been an extension developed that customizes the SelfService into a
question/answer(database driven) that funnels the ticket to a given
queue/owner while populating custom fields?
We are currently developing an external form that w
On Tue, Apr 26, 2011 at 04:19:08PM +0200, Albert Shih wrote:
> Hi all
>
> I want open my RT to my user (meaning requestor not owner) to allow them to
> submit a new ticket.
>
> So for the authentication I can use RT::Authen::ExternalAuth to connect our
> LDAP.
>
> But how can I create a specia
Hi all
I want open my RT to my user (meaning requestor not owner) to allow them to
submit a new ticket.
So for the authentication I can use RT::Authen::ExternalAuth to connect our
LDAP.
But how can I create a special "RT at glance" for my user ? What I want is :
For every user not in