[rt-users] username same but realname and email is different for existing user compare to ldap attribute, caused create ticket failed

2012-07-25 Thread Asif Iqbal
Hi We started using external auth for ldap auth using RT::Authen::ExternalAuth on RT 3.8.2 for more than a month. Our company name changed, so the email domain name changed from foo.com to bar.com I have user with valid account 1893818 muser User, My my.u...@foo.com But he

Re: [rt-users] username same but realname and email is different for existing user compare to ldap attribute, caused create ticket failed

2012-07-25 Thread k...@rice.edu
On Wed, Jul 25, 2012 at 02:27:00PM -0400, Asif Iqbal wrote: Hi We started using external auth for ldap auth using RT::Authen::ExternalAuth on RT 3.8.2 for more than a month. Our company name changed, so the email domain name changed from foo.com to bar.com I have user with valid

Re: [rt-users] username same but realname and email is different for existing user compare to ldap attribute, caused create ticket failed

2012-07-25 Thread Asif Iqbal
On Wed, Jul 25, 2012 at 2:59 PM, k...@rice.edu k...@rice.edu wrote: On Wed, Jul 25, 2012 at 02:27:00PM -0400, Asif Iqbal wrote: Hi We started using external auth for ldap auth using RT::Authen::ExternalAuth on RT 3.8.2 for more than a month. Our company name changed, so the email domain

Re: [rt-users] username same but realname and email is different for existing user compare to ldap attribute, caused create ticket failed

2012-07-25 Thread Thomas Sibley
On 07/25/2012 11:27 AM, Asif Iqbal wrote: Should I change the matching restriction on the config file from # to just the Name and EmailAddress to save encountering problems later. 'attr_match_list'= [ 'Name',

Re: [rt-users] username same but realname and email is different for existing user compare to ldap attribute, caused create ticket failed

2012-07-25 Thread Asif Iqbal
On Wed, Jul 25, 2012 at 3:14 PM, Thomas Sibley t...@bestpractical.com wrote: On 07/25/2012 11:27 AM, Asif Iqbal wrote: Should I change the matching restriction on the config file from # to just the Name and EmailAddress to save encountering problems later.

Re: [rt-users] username same but realname and email is different for existing user compare to ldap attribute, caused create ticket failed

2012-07-25 Thread k...@rice.edu
On Wed, Jul 25, 2012 at 12:31:48PM -0700, Thomas Sibley wrote: On 07/25/2012 12:26 PM, k...@rice.edu wrote: # We cannot assume uniqueness of Name for global RT use. ktm - 20091104 # #SANITY CHECK THE NAME AND ABORT IF IT'S TAKEN # if ($RT::SystemUser) { #This only works if