Hey, Many thanks, this fixed it. :-) Thanks and best regards, Holger.
-----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Dirk Pape Gesendet: Mittwoch, 5. Dezember 2007 11:14 An: rt-users@lists.bestpractical.com Betreff: RE: [rt-users] Attachments on reply Hello, --Am 5. Dezember 2007 10:18:05 +0100 schrieb Holger Haase <[EMAIL PROTECTED]>: > this did not the trick, the attachment is stored in the ticket But not > send out per mail. > My resolve template: > ------------------------------------- > Subject: Resolved: {$Ticket->Subject} > > RT-Attach-Message: yes > > According to our records, your request has been resolved. If you have > any further questions or concerns, please respond to this message. > -------------------------------------- you must not have a blank line between the subject: header and the RT-Attach-Message: header, hence your template should look ------------------------------------- Subject: Resolved: {$Ticket->Subject} RT-Attach-Message: yes According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message. -------------------------------------- Dirk. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
