Hi.   I can tell you that the spaces do matter.  I’ve created all of my queues without spaces, using underscores where appropriate.  I guess that’s my workaround.

 

David Smithson - ActivSupport


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From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Nichols
Sent: Thursday, August 10, 2006 6:00 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] simple search feature not working as advertised

 

Hello,

 

The only thing I can seem to successfully search for using the simple search (search box/button on top right hand of at a glance screen) is a valid ticket number. I read on the Wiki that this is one of 3 things it’s supposed to search for. The two are search for tickets by queue name and search for text in the subject of existing tickets. I’ve tried searches with all of our queue names (they have spaces in the names if that matters) and also text from the subject of tickets which I know exist, neither work. Any ideas? RT 3.4.4.1 / PostgreSQL / Apahche 2.x w/FastCGI. No errors relating to searching that I can find in my debug level rt.log or in the apache logs.

 

Thanks.

 

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