Re: [rt-users] Resolved Time Stamp not set if ticket is resolved by Scrip from RT_System

2009-11-03 Thread Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
I'd love to do this, drop me a tiny hint where to start from ;-) Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens

Re: [rt-users] 3.8.x serious security issue with mixing sessions [SOLVED I think!]

2009-11-03 Thread Jesse Vincent
This patch doesn't solve the issue. People still get mixed sessions (test was done after deleting all sessions from sessions table and restarting apache). Hang on. is mod_cache caching more than the files marked static, never changes? Since this patch should stop RT from putting cookie headers

Re: [rt-users] Custom Scrip for ticket move

2009-11-03 Thread Juan N. DLC
Thanks, I will try to generate, On Mon, Nov 2, 2009 at 9:15 AM, Emmanuel Lacour elac...@easter-eggs.comwrote: On Wed, Oct 28, 2009 at 09:02:09AM -0400, Juan N. DLC wrote: Hi to all, I want to know if someone have a scrip that make a ticket get the priority and duedate from the queue

Re: [rt-users] help in creating Scrips (Nagios autoclose)

2009-11-03 Thread Rodolphe A.
Hi sunnavy, Setup seems good. No error message. Thanks. I am reading your documentation on url : http://cpan.uwinnipeg.ca/htdocs/RT-Extension-Nagios/ Regards, Rodolphe 2009/11/3 sunnavy sunn...@bestpractical.com Hi Rodolphe It's a bug, I'm sorry for that. please test the new version

Re: [rt-users] Resolved Time Stamp not set if ticket is resolved by Scrip from RT_System

2009-11-03 Thread Jesse Vincent
On Tue, Nov 03, 2009 at 12:07:49PM +0100, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote: I'd love to do this, drop me a tiny hint where to start from ;-) First up, what scrip is doing the resolving? What's the ScripAction? ___

[rt-users] rt2tort3 import errors

2009-11-03 Thread Dominic Hargreaves
Hi, I'm working through the migration of our relatively large RT2 data set (500,000 tickets) with rt2tort3. I've already fixed a number of issues with the scripts and I plan to submit anything relevant as patches once I've had a chance to get through it all, but there are a couple of things I've

Re: [rt-users] rt2tort3 import errors

2009-11-03 Thread Jesse Vincent
I'm completely failing to make any sense of the error here: Couldn't set EffectiveId: That is already the current value Next step, I think, is to get RT to log stack traces for errors: http://wiki.bestpractical.com/view/LogsConfig has instructions. With that, we may have a better idea of

[rt-users] OrderBy customized column value

2009-11-03 Thread Yan Yang
We added an extra customized column in the Admin/Users/index.html. The column name is called LastAccessTime. The purpose is to display the last access time of the user. It is combined with the Config AutoLogoff setting and the customized function to retrieve the LastUpdated value from the sessions

Re: [rt-users] help in creating Scrips (Nagios autoclose)

2009-11-03 Thread Rodolphe A.
sunnavy, Can you give us some examples in RT with your plugin ? Because I don't understand your documentation. Thanks, Rodolphe 2009/11/3 Rodolphe A. rodolph...@gmail.com Hi sunnavy, Setup seems good. No error message. Thanks. I am reading your documentation on url :

[rt-users] RT installation via RedHat?

2009-11-03 Thread Ken Crocker
To list, Is there a comprehensive instruction list for installing RT 3.8.x on/via RedHat? We tried solaris and got no joy from our support group, but since we can control our own VM, we want to try it that way. Thanks in advance. Kenn LBNL ___

[rt-users] Scrips and Graphics

2009-11-03 Thread Sergio Charpinel Jr.
Hi, I have two questions: The first one, I would like to not send e-mail to the requestor, but just in a specific queue. Can I do this ? I couldnt remove the scrip from the specific queue. Second, How can I enable graphics in my RT ? Thanks in advance. -- Sergio Roberto Charpinel Jr.

Re: [rt-users] RT installation via RedHat?

2009-11-03 Thread Ken Crocker
Gabriel, Thanks. I did look at the jwhite3 docs, but that seems to be limited to 3.6.6/MySQL and we want 3.8.6/Oracle. I'll check out the Centros stuff. Kenn LBNL On 11/3/2009 9:57 AM, Gabriel - IP Guys wrote: RT is not that hard to install. I've installed it on numerous rpm based systems,

Re: [rt-users] rt2tort3 import errors

2009-11-03 Thread Dominic Hargreaves
On Tue, Nov 03, 2009 at 11:30:17AM -0500, Jesse Vincent wrote: I'm completely failing to make any sense of the error here: Couldn't set EffectiveId: That is already the current value Next step, I think, is to get RT to log stack traces for errors:

Re: [rt-users] Scrips and Graphics

2009-11-03 Thread Jerrad Pierce
On Tue, Nov 3, 2009 at 13:12, Sergio Charpinel Jr. sergiocharpi...@gmail.com wrote: The first one, I would like to not send e-mail to the requestor, but just in a specific queue. Can I do this ? I couldnt  remove the scrip from the specific queue. Make the Autoreply template in that queue

Re: [rt-users] RT installation via RedHat?

2009-11-03 Thread Gabriel - IP Guys
RT is not that hard to install. I've installed it on numerous rpm based systems, redhat, fedora, centos - all without problem and incident. From source, and from RPM. Google for RT install centos guide - should get you what you need. -Original Message- From:

Re: [rt-users] RT installation via RedHat?

2009-11-03 Thread Roderick A. Anderson
Max Hetrick wrote: Ken Crocker wrote: To list, Is there a comprehensive instruction list for installing RT 3.8.x on/via RedHat? We tried solaris and got no joy from our support group, but since we can control our own VM, we want to try it that way. Thanks in advance. This one seems to

Re: [rt-users] RT installation via RedHat?

2009-11-03 Thread Ken Crocker
Max, Thanks. I'll take a look. Kenn LBNL On 11/3/2009 10:45 AM, Max Hetrick wrote: Ken Crocker wrote: To list, Is there a comprehensive instruction list for installing RT 3.8.x on/via RedHat? We tried solaris and got no joy from our support group, but since we can control our own VM,

[rt-users] Approvals on 3.8.4 not going to ___Approvals Queue and Attachments

2009-11-03 Thread Foggi, Nicola
Hey Everyone, So I've been looking at ways to create approvals, and initially i created my own approval queue called po-approvals, created the template to create the approval ticket in it, that all worked, however, i wasn't getting notified of the pending approval (though i could see it

Re: [rt-users] RT installation via RedHat?

2009-11-03 Thread Max Hetrick
Ken Crocker wrote: To list, Is there a comprehensive instruction list for installing RT 3.8.x on/via RedHat? We tried solaris and got no joy from our support group, but since we can control our own VM, we want to try it that way. Thanks in advance. This one seems to work pretty well

Re: [rt-users] Scrips and Graphics

2009-11-03 Thread Ken Crocker
Sergio, Just Disable the Global scrip and create the autoreply on create in that particular queue. Kenn LBNL On 11/3/2009 10:12 AM, Sergio Charpinel Jr. wrote: Hi, I have two questions: The first one, I would like to not send e-mail to the requestor, but just in a specific queue. Can I

Re: [rt-users] Database upgrade issue from RT 3.6.3 to RT 3.8.4

2009-11-03 Thread Varun
Hello Joop As per your guessing you are right I am facing problem of corruption in sql query when I upgraded from 3.6.3 to 3.8.6 application is working fine but when I want to look at page where custom fields are or want to see the page where tickets basics are there. I am not able to go that

Re: [rt-users] help in creating Scrips (Nagios autoclose)

2009-11-03 Thread sunnavy
Hi Rodolphe which part you don't understand? IMHO, the extension's workflow is not complex at all. best wishes sunnavy On 09-11-03 17:41, Rodolphe A. wrote: sunnavy, Can you give us some examples in RT with your plugin ? Because I don't understand your documentation. Thanks,

Re: [rt-users] Database upgrade issue from RT 3.6.3 to RT 3.8.4

2009-11-03 Thread Joop
Varun wrote: Hello Joop As per your guessing you are right I am facing problem of corruption in sql query when I upgraded from 3.6.3 to 3.8.6 application is working fine but when I want to look at page where custom fields are or want to see the page where tickets basics are there. I am