Re: [rt-users] Forward tickets with comments

2012-11-15 Thread Kevin Falcone
On Wed, Nov 14, 2012 at 08:15:19PM -0600, Max McGrath wrote: Running RT 4.0.6 on Ubuntu 12.04. Curious if there is a way to forward a ticket while adding a comment to it. Currently, all I can do is choose To:, CC:, or Bcc:. There isn't currently a solution for this. We've been

Re: [rt-users] Forward tickets with comments

2012-11-15 Thread Max McGrath
Thanks Kevin! That's what I was hoping to hear! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Nov 15, 2012 at 9:43 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Nov 14, 2012 at 08:15:19PM -0600, Max McGrath wrote:

[rt-users] Adding quicksearch widget to SelfService view

2012-11-15 Thread omaisz-takács dániel
Hi all, i'm trying to add the quicksearch widget to the selfservice. Please offer some guidance. What i'm trying to do is: I had modified MyRequest in the Selfservice/Elements in my local: System error error: could not find component for path '/Elements/QuickSearch' context: ...

[rt-users] Can't update owner in Jumbo tab

2012-11-15 Thread Giuseppe Sollazzo
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, whenever I try updating the owner on the Jumbo tab, it doesn't work. I see the user autocompletion working, but when I click it and click on Save the page simply reloads without doing anything. Nothing in the logs. I know there was a

Re: [rt-users] Adding quicksearch widget to SelfService view

2012-11-15 Thread Kevin Falcone
On Thu, Nov 15, 2012 at 04:56:13PM +0100, omaisz-takács dániel wrote: Hi all, i'm trying to add the quicksearch widget to the selfservice. Please offer some guidance. What i'm trying to do is: I had modified MyRequest in the Selfservice/Elements in my local: error: could

Re: [rt-users] Can't update owner in Jumbo tab

2012-11-15 Thread Kevin Falcone
On Thu, Nov 15, 2012 at 03:53:12PM +, Giuseppe Sollazzo wrote: whenever I try updating the owner on the Jumbo tab, it doesn't work. I see the user autocompletion working, but when I click it and click on Save the page simply reloads without doing anything. Nothing in the logs. I know

[rt-users] sendmail on ubuntu 12.0.4 inbound and outbound mail

2012-11-15 Thread testwreq wreq
We have sendmail on ubuntu for a new install of RT 4.0.8 I have added the following 2 lines in RT_SiteConfig.pm file Set($SendmailPath, /usr/sbin/sendmail); Set($SendmailArguments, -oi -t); I will appreciate if someone can point us to complete configuration steps. We're hiring!

[rt-users] Strange URL behavior - forward slash after .html

2012-11-15 Thread Jonah Hirsch
I'm running RT 4.0.8 and am running into a strange issue: Pages that end in .html (such as Build.html for searches) format themselves as follows: /rt/Search/Build.html/?NewQuery=1 That forward slash after Build.html causes problems, as if I click Add these terms and search, it tries to

Re: [rt-users] RT Bug?

2012-11-15 Thread David Moreau Simard
What kind of information would you need to further confirm the issue on the 3.8.x branch ? I'd gladly pass along the information. Thanks ! *David Moreau Simard*/ IT Specialist/ On 12-11-14 9:49 AM, Kevin Falcone wrote: On Wed, Nov 14, 2012 at 08:51:06AM -0500, David Moreau Simard wrote: