Re: [rt-users] Possible to edit ticket content?

On Fri, Jun 28, 2013 at 07:05:29AM +, Johan Sjöberg wrote: Hi We have a ticket that has grown extremely large because of many mails and lots of included quotes. This means that it takes forever to open in RT. Is it possible to edit the database and truncate the content in each post? It

Re: [rt-users] [External] Re: Problem with RT_SiteConfig changes Showing on Web

Yes, sorry I had tried that and it also did not work. Thanks Remember to include the list in replies :-)

Re: [rt-users] Possible to edit ticket content?

Am 28.06.2013 09:05, schrieb Johan Sjöberg: Hi We have a ticket that has grown extremely large because of many mails and lots of included quotes. This means that it takes forever to open in RT. Is it possible to edit the database and truncate the content in each “post”? It seems like

Re: [rt-users] Applying the RTIR_FindIP.pm when changing queues instead of On Create

On 27 June 2013 12:55, Kevin Falcone falc...@bestpractical.com wrote: rt-crontool has the --transaction all argument for exactly this usage. Move your tickets, run rt-crontool (search or condition to find the tickets) --action FindIP --transaction all RT will scrap the complete history of

Re: [rt-users] Applying the RTIR_FindIP.pm when changing queues instead of On Create

On 28 June 2013 10:34, Landon landonstew...@gmail.com wrote: On 27 June 2013 12:55, Kevin Falcone falc...@bestpractical.com wrote: rt-crontool has the --transaction all argument for exactly this usage. Move your tickets, run rt-crontool (search or condition to find the tickets) --action

[rt-users] External Auth config with RT on Debian

Hi All, I have ran into a wits end situation and am now going to ask the experts. I have been given the task of standing up RT for my company. So far that part has gone ok. I am able to get to login page and log in with local ROOT account. That part is working. I have even played around with

[rt-users] Install RT - server.cnf ?

There is a great procedure for installation of RT 4. Has anyone else used it? Install Request Tracker 4 http://binarynature.blogspot.com/2013/05/install-request-tracker-4.html I installed CentOS 6.4, Apache HTTP 2.2.15, and MySQL 5.6.12. The procedure suggests using MariaDB, but I installed

Re: [rt-users] Install RT - server.cnf ?

On 6/28/13 3:52 PM, John Apodaca wrote: There is a great procedure for installation of RT 4. Has anyone else used it? Install Request Tracker 4 http://binarynature.blogspot.com/2013/05/install-request-tracker-4.html I installed CentOS 6.4, Apache HTTP 2.2.15, and MySQL 5.6.12. The procedure

Re: [rt-users] Setting up requestor access to Self Service Web UI

Thanks for the replys. Thanks for the clarification about Self Service. I plan on rolling this product out to my end users as soon as I get the External AD auth working...See my other thread... http://requesttracker.8502.n7.nabble.com/External-Auth-config-with-RT-on-Debian-td54486.html I have

Re: [rt-users] Install RT - server.cnf ?

On Fri, Jun 28, 2013 at 11:52 PM, John Apodaca japod...@latg.com wrote: Install Request Tracker 4 http://binarynature.blogspot.com/2013/05/install-request-tracker-4.html Nice post, many steps are taken care of. One of the best third party installation manuals. I think it's better to stick

[rt-users] Setup RT-Mailgate

Can’t seem to get by the error message Delivery error (command rt-mailgate 15858 wrote to stderr: cannot chdir to /root from /tmp/pZl8XRe4lY: Permission denied, aborting. at /usr/lib/perl5/5.16.2/File/Temp.pm line 902.) msg 1/3 (42630 bytes), delivery error (command rt-mailgate 15858 wrote to

Re: [rt-users] Setup RT-Mailgate

I figured out the issue. All I have to do is run the program from the tmp directory. I now get the following message delivered to MDA_external command rt-mailgate () But can’t find it in RT no ticket created. Thanks for help Bryon Baker Network Operations Manager Copesan - Specialists in