Re: [rt-users] Upgraded 4.0.0 with RTFM 2.0 to RT 4.2 - can RTFM be removed?

2015-05-06 Thread Giuseppe Sollazzo
Hi all, is there anyone who has had the same issue or has any suggestion? Or should I remove RTFM from 4.0.0 and then repeat the migration? Thanks, Giuseppe -- Giuseppe Sollazzo Senior System Analyst Member of the Open Data User Group (Cabinet Office) Member of the Technical Standards Board

Re: [rt-users] Queues, surveys for agents, and forms

2015-05-06 Thread Loïc Cadoret
Hi Geico, Well everythings is set or created with the Web interface, so I would say that it is simple as a clic to create a new queue. It is totally possible to move ticket from one queue to an other (the ticket number does not change). You can also link tickets (create dependancies for your

Re: [rt-users] Queues, surveys for agents, and forms

2015-05-06 Thread k...@rice.edu
On Wed, May 06, 2015 at 10:17:27AM +0530, Geico Caveman wrote: Thanks Loic! I am glad to hear that it is easy to do so. But precisely **how** is the question. Does it go into the config file as a new block? That said, is it possible to move tickets between queues (ensuring that the ticket

Re: [rt-users] store data in flat files

2015-05-06 Thread k...@rice.edu
On Wed, May 06, 2015 at 09:30:19PM +, Aaron Guise wrote: Hi Marc, You can create actions and conditions in Flat files ( See http://requesttracker.wikia.com/wiki/WriteCustomAction#From_.22User_Defined.22_to_a_module ) I don't believe you can do this with templates though. A sidenote

Re: [rt-users] store data in flat files

2015-05-06 Thread Aaron Guise
Hi Marc, You can create actions and conditions in Flat files ( See http://requesttracker.wikia.com/wiki/WriteCustomAction#From_.22User_Defined.22_to_a_module ) I don't believe you can do this with templates though. A sidenote too you still have to add relevant entries to the database in order

[rt-users] [rt-announce] Assets 1.05 released

2015-05-06 Thread Alex Vandiver
Assets 1.05 -- 2015-05-06 - We are pleased to announce Assets 1.05. https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.05.tar.gz https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.05.tar.gz.asc SHA1 sums

[rt-users] store data in flat files

2015-05-06 Thread Marc Chantreux
hello people, i would like to store (or sync from) the scrips, conditions and templates into files instead of databases. is there a way to do that? regards -- Marc Chantreux, Mes coordonnées: http://annuaire.unistra.fr/chercher?n=chantreux Direction Informatique, Université de Strasbourg