[rt-users] RT backup and restore WebUI settings during an upgrade

I'm noticing there's no easy way to backup and restore any Request Tracker system settings such as accounts created, ticket custom fields, theme settings, etc... This might be more of a feature request, but can we have a way to backup the specific files in an archived file for easy backup and

[rt-users] User not getting the webpath in links

I recently upgraded my database from 4.0.4 to 4.4.0. Everything works fine except for one user who doesn't get the right links. Whenever the user clicks on a queue all tickets have the format: ' __id__/TITLE:#', while every other user has the correct format of: '__id__/TITLE:#', This cause

Re: [rt-users] Attachments don't reach database for one user

All other unprivileged users can attach files. chanel From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dustin Graves Sent: Thursday, March 24, 2016 3:09 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Attachments don't reach database for one user Hi

Re: [rt-users] Attachments don't reach database for one user

Hi Chanel, > On Mar 24, 2016, at 5:58 PM, Chanel Wheeler wrote: > > Further experimentation has revealed that if the user sends an attachment by > email it works (doesn’t via the web interface). Also, if I promote the user > to the privileged level then she can add

Re: [rt-users] Attachments don't reach database for one user

Further experimentation has revealed that if the user sends an attachment by email it works (doesn’t via the web interface). Also, if I promote the user to the privileged level then she can add attachments via the web interface. I tried giving the unprivileged group all possible permissions but

Re: [rt-users] Hide Custom Fields in Display Mode when value not selected

Hi Christian, thanks for the hint - didn't see this extension on the website. Stefan -Ursprüngliche Nachricht- Von: Christian Loos [mailto:cl...@netcologne.de] Gesendet: Mittwoch, 23. März 2016 17:05 An: Stefan Krüger; rt-users@lists.bestpractical.com Betreff: Re: Hide Custom Fields in

Re: [rt-users] Attachments don't reach database for one user

Hi Chanel,I have tested this locally and it appears to me that all attachments should be broken for unprivileged users using the SelfService UI. This is a result of the changes made in 4.4.0 to attachments.I have created a patch for this that appears to fix this problem. You will find that patch