Re: [rt-users] (no subject)

OK i will check out thanks! El mié., 27 abr. 2016 a las 10:03, Jim Brandt () escribió: > First two things to check: > > 1) Is Apache using the same perl you're using in your shell? Servers can > often end up with multiple perl installs. > > 2) Check permissions and

Re: [rt-users] rt-users Digest, Vol 145, Issue 23

On Apr 27, 2016, at 8:00 AM, rt-users-requ...@lists.bestpractical.com wrote: > Date: Wed, 27 Apr 2016 07:46:42 + > From: Martin Wheldon > > To: rt-users@lists.bestpractical.com

[rt-users] Importing ticketing data into the RT SQL database

Hi, I'm about to import a large amount of ticketing data into the RT SQL database. I spotted three sections in the SQL db (objectcustomfieldvalues, attachments, tickets) to import the data to. Since I'm unfamiliar with the db backend, can I generate any of my own set of identifiers as long as

[rt-users] Inversion of correspondence content in email

Hi, How can I change the "Admin Comment in HTML" template so it will first show the message and then RT header of Date:request no. was acted upon by Regards, -- *François MEEHAN* Technical Support | Support Technique *VuWall Technology, Inc.* *Tel:* +1 514-505-4436 *Skype:*

Re: [rt-users] problems attaching files

On Apr 27, 2016, at 10:48 AM, rt-users-requ...@lists.bestpractical.com wrote: > Message: 4 > Date: Wed, 27 Apr 2016 09:17:52 -0800 > From: Liam Forbes > > To: rt-users@lists.bestpractical.com > Subject: Re:

Re: [rt-users] problems attaching files

liam writes: >We are using RT 4.4.0 and appear to be having problems attaching files >over some size around 100k. If we try to send an email with a larger >attachment, the mail message just drops on the floor. If we try to attach >a file through the web interface, the icon has an X over it and

Re: [rt-users] Importing ticketing data into the RT SQL database

Hi Dave Documentation can be found here: https://www.bestpractical.com/docs/rt/4.4/ Not sure which side you made the custom fields on? If you mean in the old system that you are importing into RT, it shouldn’t be an issue (not from the RT side I mean). RT has some fantastic support for

Re: [rt-users] Importing ticketing data into the RT SQL database

Hi Dave I would strongly recommend against importing ticket data directly into the RT database, I sincerely doubt you will end up with anything usable! There are a myriad of internal references (very normalized table structure, as I’m sure you saw). There may be better ways to do it, but when

Re: [rt-users] Importing ticketing data into the RT SQL database

Le 27/04/2016 18:30, Dave Florek a écrit : > Hi, > > I'm about to import a large amount of ticketing data into the RT SQL > database. I spotted three sections in the SQL db > (objectcustomfieldvalues, attachments, tickets) to import the data to. > Since I'm unfamiliar with the db backend, can I

Re: [rt-users] problems attaching files

Hi, This is probably a issue with your web server configuration, you don't mention what you are using. Researching the following may help: Apache2 - LimitRequestBody Nginx - client_max_body_size Best Regards Martin On 2016-04-27 00:25, Liam Forbes wrote: We are using RT 4.4.0 and appear

Re: [rt-users] Centos 7 - Forbidden, You don't have, permission to, access /rt4 on this server

Hi, I don't mean to be rude, but read AND FOLLOW the README file included in the RT tarball. Best Regards Martin On 2016-04-27 10:15, Yanni wrote: Hi I did not use ./configure, I just did "make install" as described in the documentation. To make things simpler for me, I have now deleted

[rt-users] 4.2.12 & External Storage plugin errors

Hello, I'm currently working on a new installation of RT 4.2.12 on Ubuntu 14.04. The install was done using the standard instructions and the basics works. We were able to install several plugins including RT-IR 3.2.0 and everything worked fine. Now, I'm trying to use the External Storage plugin

Re: [rt-users] Centos 7 - Forbidden, You don't have, permission to, access /rt4 on this server

Hi I did not use ./configure, I just did "make install" as described in the documentation. To make things simpler for me, I have now deleted my ssl.conf and have put the original file in place. When I go to: http://jimmy.ad.biosci.ac.uk/rt4:8000 I get:

Re: [rt-users] (no subject)

First two things to check: 1) Is Apache using the same perl you're using in your shell? Servers can often end up with multiple perl installs. 2) Check permissions and make sure Apache can read the Scope::Upper files. Sometimes modules installed with a particular user, like root, can have