Re: [rt-users] Expanding ticket numbers

2016-06-09 Thread Emmanuel Lacour
Le 08/06/2016 16:34, Joel Bergmark a écrit : > Hi, > > > > Got a bit confused regarding expanding current ticket numbers, tried > google this but didn’t find anything clear. Ee are using #123456 hence > #99 possible tickets? Problem is that due to spam and other > unexpected high volume of

[rt-users] Missing Requestor Name from Email

2016-06-09 Thread Andrew Marosi
Greetings Everyone, We recently decommissioned our Exchange 2007 box ( I know I know) and pointed all STMP Relay traffic at our Exchange 2010 box. Ever since that change we seem to have lost the name of the person opening the ticket. The From in outlook used to show: Apache

Re: [rt-users] Send email when a ticket is deleted?

2016-06-09 Thread Emmanuel Lacour
Le 08/06/2016 18:01, Omen Wild a écrit : > Is there an easy way to have RT send an email when a ticket is deleted? > We get some spam to our queues and it would be nice to know if someone > already deleted it. > You have to write a custom condition scrip like (untested): return 1 if (

Re: [rt-users] Missing Requestor Name from Email

2016-06-09 Thread Andrew Marosi
And of course somehow overnight it decided to fix itself...awesome - wish I could outline what it could have been... Crisis averted. From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Andrew Marosi Sent: Thursday, June 9, 2016 12:58 AM To:

[rt-users] Scrip to leverage RT-Extension-HistoryFilter?

2016-06-09 Thread k...@rice.edu
Hi, I want to improve the signal to noise ratio from our system and due to early decisions on the need for notifications, we send too many info messages. Does anyone have a scrip that leverages the HistoryFilter user preference setting to control the types of transactions for which Email is sent,

Re: [rt-users] Send email when a ticket is deleted?

2016-06-09 Thread Omen Wild
Quoting Emmanuel Lacour on Thu, Jun 09 10:50: > > You have to write a custom condition scrip like (untested): > > return 1 if ( $self->TransactionObj->Type eq 'Status' && > $self->TransactionObj->NewValue eq 'deleted' ); So ... not easy. Thanks, I'll dig into that if I

Re: [rt-users] remove large attachments and replace with download link

2016-06-09 Thread Hugo Escobar
Thank for your comments and suggestions. We decided to upgrade RT to 4.4 On Wed, Jun 8, 2016 at 3:11 AM, Christian Loos wrote: > Am 07.06.2016 um 23:23 schrieb Hugo Escobar: > > We need to give our users the possibility of receiving large files (say > >> 10MB) > > > >