[rt-users] Original request on Resolve page

Hi all, we thought it would be nice to be able to see the original request when resolving a ticket. Does anybody know how to implement this (or maybe someone already did)? Thank you in advance Cris - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles -

[rt-users] powetmaster undeliverd loop prevention

Hello, I recently had an issue where one of the requestor emails was bouncing, and a reply was sent from postmaster back to RT. The reply also contained the subject tag, so caused a correspondence on the ticket, mailing the bouncing requestor again and creating another postmaster mail. I

Re: [rt-users] powetmaster undeliverd loop prevention

On 21 Jun 2016, at 8:40, Woody - Wild Thing Safaris wrote: Hello, I recently had an issue where one of the requestor emails was bouncing, and a reply was sent from postmaster back to RT. The reply also contained the subject tag, so caused a correspondence on the ticket, mailing the bouncing

[rt-users] Options to use BOX for external storage in 4.4.1

UMBC leverages BOX for our cloud storage. I see the native options for Dropbox and AmazonS3 My hope was to create a folder in BOX that was only usable by RT and thus security of our BOX solution is provided via the RT ticket. In other words, if a user has access to a ticket now they can see

Re: [rt-users] [rt-announce] New site for the RT Wiki

Hi Jim, this is great news, since Wikia has become really unusable, even with AdBlock turned on. Moreover, my employer just blocked Wikia because of the main focus on gaming. I spent an hour yesterday reformatting my articles for the new wiki (some formatting had been lost). Now everything is

Re: [rt-users] Random problems replying to tickets

Not sure what happend here, but reload of the server have solved the issue. Regards. Från: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] För Joel Bergmark Skickat: den 21 juni 2016 09:32 Till: rt-users@lists.bestpractical.com Ämne: [rt-users] Random problems replying to tickets Hi

[rt-users] url encoding

I have a template which provides a link to our survey tool and recently I was asked to add subject to the parts included in the url. Since the ticket subject contains spaces, etc. that may not lend them selves to a url I found a way to handle spaces but then I get a subject with a # sign

Re: [rt-users] Getting Unknown encoding 'UTF-8' error after installing Hook-LexWrap-0.25

Apologies foilks. The error was due to compilation issues in my Users_Local.pm file. On Thu, Jun 16, 2016 at 7:44 PM, aniket tripathy wrote: > Hi All, > > We are using RT 4.4.0 in our organization. As part of some custom > development, we installed Hook-LexWrap-0.25

[rt-users] Random problems replying to tickets

Hi Yesterday I moved our customer service in to RT, worked excellently until this morning. Now RT warns me about replies not being accepted: f...@bar.se has no right to reply to ticket 118807 in queue Kundservice The problem is that Everyone has the right to reply to

[rt-users] Getting CurrentUser reference in Users overlay file

Hi, I intend to filter the results returned by SimpleSearch method in Users.pm based on the custom field value set in the current user logged in. I am using Hook::LexWrap in the Users_Local.pm overlay file, to write a post method to filter the results of SimpleSearch. How can I get a ref of