[rt-users] mobile interface only shows searches

2016-08-12 Thread Woody - Wild Thing Safaris
Hi all, When i access my RT 4.4.0 from my phone, i get the a mobile layout, but all it shows is a list of all my saved searches - there's no home menu, dashboards, or admin menu (if root). I have to switch back to the normal view to be able to do anything. Have i got a setting wrong

Re: [rt-users] mobile interface only shows searches

2016-08-12 Thread Matt Zagrabelny
On Fri, Aug 12, 2016 at 3:04 AM, Woody - Wild Thing Safaris < wo...@wildthingsafaris.com> wrote: > Hi all, > > When i access my RT 4.4.0 from my phone, i get the a mobile layout, but > all it shows is a list of all my saved searches - there's no home menu, > > dashboards, or admin menu (if root).

Re: [rt-users] Skipping Scrip #X because it didn't Prepare

2016-08-12 Thread Jim Brandt
Do you have anything in the "Custom action preparation code:" box? If not, try adding: return 1; so the Prepare step returns successfully. On 8/12/16 1:50 PM, Cena, Stephen (ext. 300) wrote: I have two RT systems: one testing and one production. I have a modified notification Scrip on my

[rt-users] Skipping Scrip #X because it didn't Prepare

2016-08-12 Thread Cena, Stephen (ext. 300)
I have two RT systems: one testing and one production. I have a modified notification Scrip on my test box: Description: On Correspond Reopen Rejected/Resolved Tickets Condition: On Correspond Action: User Defined Template: Blank Custom cond: If

[rt-users] Wrong type and other settings with rt-setup-databases

2016-08-12 Thread Scott Boland
We are in the process of moving to a new server and we will upgrade RT and other things. The new system will be RT 4.4.0 (Ubuntu 16.04 with MySQL 5.7). The old system runs RT 4.0.4 (Ubuntu 12.04 with MySQL 5.5). I am stuck and haven't been able to find a solution elsewhere. Thanks in advance