Re: [rt-users] RTIR: Best way for customers to see all tickets for their employees

2016-12-05 Thread Stephen Switzer
Bump On 2016-11-17 12:45 pm, Stephen Switzer wrote: > I have customers with hundreds of employees, and a few of them submit > tickets. With RT and RTIR, what's the best way to allow a customer to log in > and see tickets in both RT and RTIR that users in their company have > submitted? Can I

Re: [rt-users] RTIR: Best way for customers to see all tickets for their employees

2016-12-05 Thread Stephen Switzer
Please excuse the re-post, but I've made some progress today, and I think I just need a tweak. I have the following code in "Custom action preparation code": my $groupname='Cust-Customer1'; # Load the custom group from RT my $groupObj = RT::Group->new($RT::SystemUser);

[rt-users] Best way to deal with unwanted auto notifications?

2016-12-05 Thread Joel Bergmark
Hi, I have a problem with "On Correspondance Notify Requestor". In some cases we have a requestor like but we get replys from hence the global rule "On Correspondance Notify Requestor" applies and sends a mail to the random@ causing a bit of confusion.

Re: [rt-users] Best way to deal with unwanted auto notifications?

2016-12-05 Thread Kenneth Marshall
On Mon, Dec 05, 2016 at 02:02:19PM +, Joel Bergmark wrote: > Hi, > > I have a problem with "On Correspondance Notify Requestor". > > In some cases we have a requestor like but we get replys > from hence the global rule "On Correspondance Notify >

Re: [rt-users] Issue With ExternalAuth

2016-12-05 Thread Martin Wheldon
Hi Claude, Your english is much better than my french :) I've cc'd the RT users list as they may have additional suggestions. The short answer is no I don't believe your problem is caused by TLS bugs. You seem to be mixing up the new RT 4.4 LDAP configuration syntax with the older

Re: [rt-users] RTIR: Best way for customers to see all tickets for their employees

2016-12-05 Thread Landon Stewart
On Dec 5, 2016, at 12:21 PM, Stephen Switzer > wrote: Please excuse the re-post, but I've made some progress today, and I think I just need a tweak. I have the following code in "Custom action preparation code": my $groupname='Cust-Customer1'; #

Re: [rt-users] RTIR: Best way for customers to see all tickets for their employees

2016-12-05 Thread Stephen Switzer
I very much appreciate your response. This is what this gave me: [27999] [Mon Dec 5 23:22:01 2016] [warning]: AddWatcher Status: 0 ((eval 471):14) [27999] [Mon Dec 5 23:22:01 2016] [warning]: AddWatcher Message: That role is invalid for this object ((eval 471):15) The custom role indeed

Re: [rt-users] Lost emails!

2016-12-05 Thread Sternberger, Sven
forgot the attachment - Ursprüngliche Mail - > Von: "Sternberger, Sven" > An: "rt-users" > Gesendet: Montag, 5. Dezember 2016 09:40:25 > Betreff: Re: [rt-users] Lost emails! > Hello! > > it would be very helpful if somebody

Re: [rt-users] Lost emails!

2016-12-05 Thread Sternberger, Sven
Hello! it would be very helpful if somebody could look at my overlay if it is syntactical correct overlay file. I found maybe my problem. I've just copied the original file to SendEmail_Local.pm and make my changes. But when I looked at the end of the copied file I found

[rt-users] Queue Advanced Format

2016-12-05 Thread David Schmidt
Some of our users see a different list query format then others. If you open a Queue and click Advanced, you see a textarea labelled "Format" The content of this textarea is identical with the value of $DefaultSearchResultFormat defined in etc/RT_SiteConfig.pm If I change the value in the

[rt-users] Search by custom role value

2016-12-05 Thread Marcos Orallo via rt-users
--- Begin Message --- Hi all, Anyone knows hoy can you search by a specific custom role value? I couldn't find the input field in the query composer. Thanks in advance, Marcos. --- End Message --- - RT 4.4 and RTIR training sessions, and a new workshop day!