[rt-users] Previous ticket info on Queue Change

2017-01-23 Thread Joe Kirby
I want to move a ticket from queue A to queue B.\ I have 2 custom fields on queue B; 1 for queue name and 1 for queue number I am trying to have a script know when a new ticket is coming into this queue and capture which queue it came from. I have been searching the documentation with little

Re: [rt-users] MySQL backups of RT 4.4.1 truncated

2017-01-23 Thread Cena, Stephen (ext. 300)
Update: I tried increasing the database permissions on the account I'm using to run the backup but that didn't change anything. I don't think it's a file size limitation as before they stopped working, my backups were reaching 19GB. When I look at the actual database file on the server for the

Re: [rt-users] Tickets sent encrypted via SMIME don't store user attachments at creation

2017-01-23 Thread Shawn M Moore
Hi Aaron, > On Jan 21, 2017, at 15:00, Aaron White wrote: > > Hi all. I have 4.4.1 installed on a latest rev centos 6 box. We utilize smime > to encrypt emails to our users, and that has been working just fine. The > issue I'm experiencing is that when I open the web dialog

Re: [rt-users] Tickets sent encrypted via SMIME don't store user attachments at creation

2017-01-23 Thread Aaron White
Shawn, Worked like a charm. Thanks! Aaron > On Jan 23, 2017, at 3:49 PM, Shawn M Moore wrote: > > Hi Aaron, > >> On Jan 21, 2017, at 15:00, Aaron White wrote: >> >> Hi all. I have 4.4.1 installed on a latest rev centos 6 box. We utilize >> smime

[rt-users] . Previous ticket info on Queue Change (Joe Kirby)

2017-01-23 Thread Cena, Stephen (ext. 300)
Joe - Have you tried this plugin yet? https://metacpan.org/pod/RT::Extension::MoveRules I'm looking at it to control ticket flow, but it might do what you need. IT says its for version 3.8 though so I'm unsure if it will work on 4.4.x Stephen Cena Senior Systems Administrator Quality Vision