I have an unusual situation and looking for the best solution which I hope
you can help with!
Currently, we have 3 support Users managing our RT. 1 of those 3 users will
be deployed to manage the support queue 1 week at a time on a rotation
basis, so USER A will do week 1, then next
Would it work to search/sort on the “last contact” date instead of the “last
Coordinator, Library Systems
Cornell University Library Information Technologies
On 1/30/17, 4:28 AM, "rt-users on behalf of fozzie"
The problem has become more interested. Switching from --results-file to >
exposed the max packet problem but now, I can't seem to get around it. I
currently have my max_allowed_packet set to 1024M and it's still dying. I have
the approximate row & attachment ID where it's failing and if I'm
Sorry I wasn't clear. I'm talking about the results when you view all
tickets for a certain queue. For instance, open a ticket in the Customer
Service queue, and somewhere on that page is the queue name as a link.
Clicking that link takes you to a page listing all active tickets in that
Where would I go to change the default format for the list of tickets shown
when you click a queue name? Can this be done on a queue-by-queue basis, or
only as a modification to some template in share/html? I'd like to make
some global changes, but for a few queues, have the value of a
On Mon, Jan 30, 2017 at 11:18 AM, Alex Hall wrote:
> Hi all,
> Where would I go to change the default format for the list of tickets shown
> when you click a queue name?
I presume you are talking about the Queue List?
Can this be done on a queue-by-queue basis, or
It's fixed!!! Recap: large RT database (host Ubuntu 14.04LTS, database server
MySQL 5.7.x on Windows Server 2012). Backup .sql files became truncated at
~18GB when the database is easily 20GB.
It looks like (for whatever reason) the max_allowed_packet option is not
carrying over to the backup
Why do you want to re-assign at all?
Assigning an Owner is a mechanism for ensuring that a ticket has someone
looking at it and working on it, and is responsible for making progress
towards a solution. Since you have an external roster that assigns
responsibility for work, this mechanism is
I think the problem might be that you are using non-English characters in
the ticket identifier. In New Zealand, Maori words have some special
characters called macrons. They are used with vowels to specify the length
of the vowel sound.
Our service is called "Kotui" but there is meant