I'm having problems while trying to enabling Charts.
I went through the following guide to enable it:
But I'm still getting the "Graphical charts are not available" message on
the Charts page.
The GD dependencies are OK.
I'm using RT
Thomas - You are correct. It wouldn't be so bad if the RT site wasn't working.
If I use the exact same address I use for the web server in the rt-mailgate
scripts it fails. If I put that address into a web browser, I can use the
system as expected. I'm trying to figure out what the "disconnect"
I also has not imported my groups.
Daniel Burchfield - Senior IT Systems Administrator
1590 University Avenue Dubuque, IA 52001
Office 563-588-8748 ext. 1001 Toll Free 888-884-6331 ext. 1001
Office (direct): 563-293-8060 Mobile 563-564-7074
The information contained in this
That got rid of the error. Thanks.
Now I am having trouble getting RT to check active directory for passwords. Is
there something else I need to add to my config?
# Uncomment for debug
On 27 January 2017 at 08:59, Dunbar, Brian wrote:
> When I set the owner. I could not set the Company it would only let me pick
> a domain account
This is a "glass half empty" solution but it might be of some use.
Create a User to represent "the Company"
Only fill in
Ok; I figured out what it is but I don't know why.
"Time Management for System Administrators" - page 30 "Some general advice" -
#7 - "The strangest problems often turn out to be misconfigured DNS."
If I use the IP address for the server versus the FQDN, tickets flow in
perfectly. If I use