[rt-users] Uncheck boxes to disable notifications to the listed recipients dont working in RTIR 4.0.0

2017-02-09 Thread Ģirts Mažonis
Hey, I have problem with RT (4.4.1) and RTIR (4.0.0) Situation: when replay on incident report. Report have two or more requestors. If i uncheck all and leav only one from that list on replay all requestors get that email. Under that recepirnt list is writen: Uncheck boxes to disable notifications

Re: [rt-users] ?==?utf-8?q? Tickets time affected on service contrats

2017-02-09 Thread Frank Soyer
And, I forgot to say that during my researches, I was wondering if custom fields can help me. Any idea with this ? Frank Le Mercredi 8 Février 2017 16:29 CET, Matt Zagrabelny a écrit:  Hi Frank, On Wed, Feb 8, 2017 at 4:11 AM, Frank Soyer wrote: > Hi

[rt-users] [rt-announce] Paris Request Tracker Training this April!

2017-02-09 Thread Talena Gandy
Hello! We're very pleased to announce our first 2017 Request Tracker training! We'll be in Paris from April 24-26, 2017. To read more about what each day covers, including the new hands on third day, please visit https://bestpractical.com/blog/2017/2/announcing-our-first-2017-rt-training

Re: [rt-users] excluding queue in RT SQL

2017-02-09 Thread Matt Zagrabelny
Hey Alex, On Thu, Feb 9, 2017 at 9:02 AM, Alex Hall wrote: > Hi all, > Just a quick question, and one I feel like I should know. In RT's > implementation of SQL, how do I specify a queue; name or ID? Just a point of clarification: RT has something called TicketSQL and while

Re: [rt-users] ?==?utf-8?q? Tickets time affected on service contrats

2017-02-09 Thread Frank Soyer
I tried, thanks for the suggestion Matt. But if I need to dig in code to have a sum of times, I think I'll rather try to develop a module to manage contracts ^^ Unfortunatly, no time to learn RT dev for the moment, and no time to dev... If I start such a project, I'll share it. Frank Le

Re: [rt-users] Uncheck boxes to disable notifications to the listed recipients dont working in RTIR 4.0.0

2017-02-09 Thread Ģirts Mažonis
Hi Marcos, I think this is not that case, because if I reply on GENERAL QUEUE and from two recipients uncheck one i get only one email not to as from INCIDENT REPORT QUEUE. All setup is default. 2017-02-09 14:01 GMT+02:00 Ģirts Mažonis : > Hi Marcos, > I think this is

Re: [rt-users] Uncheck boxes to disable notifications to the listed recipients dont working in RTIR 4.0.0

2017-02-09 Thread Marcos Orallo via rt-users
--- Begin Message --- Hi Girts, Make sure you are not suffering this bug: Have you checked the logs for the transaction? If you have Debug logging enable, you should be able to see which recipients were squelched. 2017-02-09 9:02

[rt-users] excluding queue in RT SQL

2017-02-09 Thread Alex Hall
Hi all, Just a quick question, and one I feel like I should know. In RT's implementation of SQL, how do I specify a queue; name or ID? We have a cron job that runs, using SQL to search for tickets. I'm being asked to exclude a specific queue from this search. Do I need to use "queue <> 'queue

Re: [rt-users] Tickets time affected on service contrats

2017-02-09 Thread Matt Zagrabelny
On Thu, Feb 9, 2017 at 7:35 AM, Frank Soyer wrote: > I tried, thanks for the suggestion Matt. But if I need to dig in code to > have a sum of times, I think I'll rather try to develop a module to manage > contracts ^^ > Unfortunatly, no time to learn RT dev for the moment, and