[rt-users] Move tickets to queue but don't allow ticket creation

2017-02-12 Thread Keith Edmunds
We have a "Triage" queue and a number of problem-type queues. Ideally, we'd like to allow tickets to only be created in the Triage queue and then be moved to the appropriate problem queue, but it appears that we need the "Create Ticket" permission on a queue to move tickets to it. Is there any

[rt-users] Assets Advanced Search

2017-02-12 Thread Chris McClement
Is there a way of "advanced searching" assets? For example, I'd like to search for all assets where status != "EOL" etc. When searching tickets there's always an advanced tab where I can manually edit the search string but I'm unable to find this with assets.