Re: [rt-users] Use lifecycle to set status and invoke Dates page?

2017-02-27 Thread Matt Zagrabelny
Hi Peter, On Sun, Feb 26, 2017 at 7:59 PM, Peter Nikolaidis wrote: > Hi, > > I'd like to have a lifecycle action called "schedule," which would set the > ticket's status to "scheduled" and take the user to the ticket's Dates page > so they could set a due date. It's this

[rt-users] Regex in scrip won't match multi-line strings

2017-02-27 Thread Peter Nikolaidis
Hi all, I'm trying to automatically resolve tickets that don't require any action. In this example, I receive a backup notification. I know it's a backup script result email based on the subject, and I know the backup was successful (and therefore I can auto-resolve the ticket) if another regex

Re: [rt-users] Regex in scrip won't match multi-line strings

2017-02-27 Thread Matt Zagrabelny
On Mon, Feb 27, 2017 at 9:48 AM, Peter Nikolaidis wrote: > Hi all, > > I'm trying to automatically resolve tickets that don't require any action. > In this example, I receive a backup notification. I know it's a backup > script result email based on the subject, and I know

Re: [rt-users] Use lifecycle to set status and invoke Dates page?

2017-02-27 Thread Matt Zagrabelny
On Mon, Feb 27, 2017 at 9:56 AM, Peter Nikolaidis wrote: > Hi Matt, > > Thanks for the reply. What woudl be the callback/action to take someone to > the Dates page for a ticket? Have you used callbacks before? I ask because, while extremely useful, they also have a

Re: [rt-users] Use lifecycle to set status and invoke Dates page?

2017-02-27 Thread Peter Nikolaidis
Hi Matt, Thanks for the reply. What woudl be the callback/action to take someone to the Dates page for a ticket? Thanks again, Peter On Mon, Feb 27, 2017 at 9:22 AM, Matt Zagrabelny wrote: > Hi Peter, > > On Sun, Feb 26, 2017 at 7:59 PM, Peter Nikolaidis

[rt-users] Resolved Reminders don't show in ticket history. Bug?

2017-02-27 Thread Josh Tackitt
Maybe this is a bug or maybe I just don't understand the intended behavior. When someone creates a Reminder with me and the Owner I get an email notifying me that a 'ticket was created'. Great, everything is working properly. The email I receive has a helpful link to the Ticket. This is the