[rt-users] Automatted parsing of mails entering an RT queue

2017-03-02 Thread Christopher Kunz
Hi all, we've been using RT for almost 15 years now with great success, but our growing company needs a little more automation now. As we are a hosting company /carrier, we frequently receive abuse reports and security advisories (for example, automatted scans for UDP amplifiers by the German

Re: [rt-users] Automatted parsing of mails entering an RT queue

2017-03-02 Thread Torsten Brumm
Check RT-Extension-ExtractCustomFieldValues Von meinem iPhone gesendet > Am 02.03.2017 um 09:35 schrieb Christopher Kunz : > > Hi all, > > we've been using RT for almost 15 years now with great success, but our > growing company needs a little more automation now. As we

Re: [rt-users] Automatted parsing of mails entering an RT queue

2017-03-02 Thread Matt Zagrabelny
What version are you using CK? -m On Thu, Mar 2, 2017 at 2:35 AM, Christopher Kunz wrote: > Hi all, > > we've been using RT for almost 15 years now with great success, but our > growing company needs a little more automation now. As we are a hosting > company /carrier, we

[rt-users] How email CC's are implemented

2017-03-02 Thread Nicholas Herlick
Using RT 4.2. Our experience sending ad hoc CC's entered on the fly is that the Requestor's do not see evidence of the CC's in their version of that email. The CC receiver gets in independent email just to them. This leads to confusion on the Requestor's part... "Did get a CC on this?". It

[rt-users] Reminder: RT mailing lists moving over to new community forum

2017-03-02 Thread Jim Brandt
Hello RT users, This is a reminder about the upcoming conversion of the RT community mailing lists to a Discourse forum. If you missed it, you can read the initial announcement here: https://bestpractical.com/blog/2017/2/new-community-forum As we mentioned previously, to capture some of the

[rt-users] Default Value for User Custom Fields

2017-03-02 Thread Woody - Wild Thing Safaris
Hi RT Folks, Am i missing something? I see no option to select a "default value" for "select one value" type custom fields if they are of lookuptype RT::User? i tested and if it's RT::Ticket - default appears, but RT::User - that input field has disappeared? w. --

Re: [rt-users] Default Value for User Custom Fields

2017-03-02 Thread Matt Zagrabelny
What version of RT are you using? -m On Thu, Mar 2, 2017 at 1:46 PM, Woody - Wild Thing Safaris wrote: > Hi RT Folks, > > Am i missing something? I see no option to select a "default value" for > "select one value" type custom fields if they are of lookuptype

Re: [rt-users] Default Value for User Custom Fields

2017-03-02 Thread Woody - Wild Thing Safaris
sorry, 4.4.0 On 02/03/17 23:44, Matt Zagrabelny wrote: What version of RT are you using? -m On Thu, Mar 2, 2017 at 1:46 PM, Woody - Wild Thing Safaris wrote: Hi RT Folks, Am i missing something? I see no option to select a "default value" for "select one value"