[rt-users] RT rights

2015-04-23 Thread ABD EL MALEK BOUBARNOUS
Hi everyone, I would like to know how to enable an unprivileged user to be assigned tickets. Although I'm giving the 'OwnTicket' right to the unprivileged group I can't see the name of the unprivileged user in dropdown list for theowner field when creating a new ticket. can you please tell

Re: [rt-users] RT rights

2015-04-23 Thread ABD EL MALEK BOUBARNOUS
. Maybe you can provide some more detail around what you are trying to achieve. -- Regards, Aaron On Fri, 24 Apr 2015 at 6:14 am ABD EL MALEK BOUBARNOUS abdelmalekboubarn...@student.emi.ac.ma wrote: Hi everyone, I would like to know how to enable an unprivileged user to be assigned

[rt-users] User have right to see tickets of which they are owners

2015-04-24 Thread ABD EL MALEK BOUBARNOUS
Hello everyone, I would like to restrict access for some users so they can see only tickets of which they are owners, does anyone have an idea on how to do this ? Thanks in advance,

[rt-users] slowness in RT when creating a ticket

2015-04-28 Thread ABD EL MALEK BOUBARNOUS
Hi everyone, I've just deployed RT 4.2 on Apache2 in my localhost machine, I also configured it to send mails with sendmail mail transfer agent, since then I'm experiencing slowness when creating tickets,(it takes about a minute). Does anyone know why is that due to ? is it sendmail ? Thanks

[rt-users] Configuring Sendmail In RT

2015-04-29 Thread ABD EL MALEK BOUBARNOUS
Hi everyone, I'm running RT 4.2 with sendmail as a MTA, I would like to know what is the optimun configuration that will make RT not take much time when performing an action that need emails sending, for example what should I choose as value in Set( $SendmailArguments, ?? ); Thanks in

Re: [rt-users] slowness in RT when creating a ticket

2015-04-28 Thread ABD EL MALEK BOUBARNOUS
, 28 Apr 2015 15:20:44 +0100 ABD EL MALEK BOUBARNOUS abdelmalekboubarn...@student.emi.ac.ma wrote: Hi everyone, Please stop cross-posting. Your questions are best suited for rt-users, not rt-devel. I've just deployed RT 4.2 on Apache2 in my localhost machine, I also configured it to send

[rt-users] How to make a field mandatory

2015-04-27 Thread ABD EL MALEK BOUBARNOUS
Hello everyone, I would like to know how to make a field mandatory in RT, custom field for instance. Thanks in advance,

[rt-users] Editing the translation

2015-04-27 Thread ABD EL MALEK BOUBARNOUS
Hi everyone, I am using RT 4.2.9 with the frensh translation and I would like to know witch file I should edit to modify some expressions in the translation with the ones I like. Thanks in advance,

[rt-users] Freeze the requestor field

2015-05-04 Thread ABD EL MALEK BOUBARNOUS
Hi everyone, On ticket creation I would like to freeze the requestor field to be set to the user's email, RT does it by the default but let the field modifiable by the user and they can put any mail address there so I would like to freeze that field. anyone have an idea how I can do that ?

[rt-users] RT and SMTP

2015-04-29 Thread ABD EL MALEK BOUBARNOUS
Hi everyone, How can I configue RT to use an SMTP server instead of sendmail ? Thanks in advancre,

[rt-users] Deploying RT on apache2 in localhost

2015-04-28 Thread ABD EL MALEK BOUBARNOUS
Hi everyone, I would like to deploy RT 4.2.9 on apache2 with FastCGI mod in localhost, What should I put as values in the RT_SiteConfig.pm? Set( $WebDomain, '?' ); Set( $WebPath, '??' ); Set( $WebPort, '??' ); and what value should I put in the apache2 conf file ? VirtualHost

[rt-users] Custom fields

2015-05-05 Thread ABD EL MALEK BOUBARNOUS
Hello, I've created some custom fields for the the 'ticket creation' form, and I would like for certain users to be able to fill in theses custom fields when creating a new ticket so I have given them the right to see and modify CF, but also I don't want them to be able to modify the values for

[rt-users] Get the value of the current user organization in a scrip

2015-05-09 Thread ABD EL MALEK BOUBARNOUS
Hi, I'm trying to write a custom action in a scrip and I need the portion of code to get the value of the current user's organization field, Anyone can help me please ? Thanks in advance