[rt-users] RT rights

Hi everyone, I would like to know how to enable an unprivileged user to be assigned tickets. Although I'm giving the 'OwnTicket' right to the unprivileged group I can't see the name of the unprivileged user in dropdown list for theowner field when creating a new ticket. can you please tell wh

Re: [rt-users] RT rights

h a use case. > > Maybe you can provide some more detail around what you are trying to > achieve. > > -- > Regards, > > Aaron > > On Fri, 24 Apr 2015 at 6:14 am ABD EL MALEK BOUBARNOUS < > abdelmalekboubarn...@student.emi.ac.ma> wrote: > >> Hi everyone,

[rt-users] User have right to see tickets of which they are owners

Hello everyone, I would like to restrict access for some users so they can see only tickets of which they are owners, does anyone have an idea on how to do this ? Thanks in advance,

[rt-users] How to make a field mandatory

Hello everyone, I would like to know how to make a field mandatory in RT, custom field for instance. Thanks in advance,

Re: [rt-users] How to make a field mandatory

> > > > Sally Ainsley | Lifecycle Software | > > > > *From:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *On > Behalf Of *ABD EL MALEK BOUBARNOUS > *Sent:* 27 April 2015 11:14 > *To:* rt-users@lists.bestpractical.com > *Subject:* [rt-users] How to ma

[rt-users] Editing the translation

Hi everyone, I am using RT 4.2.9 with the frensh translation and I would like to know witch file I should edit to modify some expressions in the translation with the ones I like. Thanks in advance,

[rt-users] Deploying RT on apache2 in localhost

Hi everyone, I would like to deploy RT 4.2.9 on apache2 with FastCGI mod in localhost, What should I put as values in the RT_SiteConfig.pm? Set( $WebDomain, '?' ); Set( $WebPath, '??' ); Set( $WebPort, '??' ); and what value should I put in the apache2 conf file ? Thanks

[rt-users] slowness in RT when creating a ticket

Hi everyone, I've just deployed RT 4.2 on Apache2 in my localhost machine, I also configured it to send mails with sendmail mail transfer agent, since then I'm experiencing slowness when creating tickets,(it takes about a minute). Does anyone know why is that due to ? is it sendmail ? Thanks in

Re: [rt-users] slowness in RT when creating a ticket

2015 15:20:44 +0100 ABD EL MALEK BOUBARNOUS > wrote: > > Hi everyone, > > Please stop cross-posting. Your questions are best suited for > rt-users, not rt-devel. > > > I've just deployed RT 4.2 on Apache2 in my localhost machine, I also > > configured it to send

[rt-users] Configuring Sendmail In RT

Hi everyone, I'm running RT 4.2 with sendmail as a MTA, I would like to know what is the optimun configuration that will make RT not take much time when performing an action that need emails sending, for example what should I choose as value in Set( $SendmailArguments, "??" ); Thanks in advan

[rt-users] RT and SMTP

Hi everyone, How can I configue RT to use an SMTP server instead of sendmail ? Thanks in advancre,

[rt-users] Freeze the requestor field

Hi everyone, On ticket creation I would like to freeze the requestor field to be set to the user's email, RT does it by the default but let the field modifiable by the user and they can put any mail address there so I would like to freeze that field. anyone have an idea how I can do that ? Than

[rt-users] Custom fields

Hello, I've created some custom fields for the the 'ticket creation' form, and I would like for certain users to be able to fill in theses custom fields when creating a new ticket so I have given them the right to see and modify CF, but also I don't want them to be able to modify the values for th

[rt-users] Get the value of the current user organization in a scrip

Hi, I'm trying to write a custom action in a scrip and I need the portion of code to get the value of the current user's organization field, Anyone can help me please ? Thanks in advance