esses the Correspondence
template instead doing the same search as above.
The effect of using this template is that if a ticket is created on behalf of a
customer they receive the message you create (on ticket creation) as if it is a
reply rather than the default cryptic auto-reply. I thin
On 09/03/2012, at 2:30 AM, Ruslan Zakirov wrote:
> On Thu, Mar 8, 2012 at 19:24, Arthur Rance wrote:
>> Hello,
>>
>>
>> Is it possible to send a mail to a customer ? How ? By creating a ticket
>> with the customer as requestor ? as CC ? What would you do ?
>
> By creating a ticket with the cus
On 09/01/2009, at 5:44 AM, Shawn M Moore wrote:
> On Thu, Jan 08, 2009 at 05:41:48PM +, Dominic Hargreaves wrote:
>> On Wed, Jan 07, 2009 at 09:34:44AM -0500, Kevin Falcone wrote:
>>
>>> * newer Text::Template which claims to have fixed the T:: cleanup,
>>> otherwise
>>> scrips in batch stage
uld regret the method by which you are considering solving it.
I haven't tried this, but if I were going to I would do it on
retrieval and display rather than by altering the message on the way
in. That way when it turns out your parsing is imperfect you haven't
damaged t
Hi Craig,
Check out our solution on the RT wiki
http://requesttracker.wikia.com/wiki/AutoreplyOrCorrespondence, it describes a
template you use for an autoreply. The effect of using this template is that if
a ticket is created on behalf of a customer they receive the message you create
(on tic
y about it.
Many users do not use their keyboard for page navigation. A "Top"
link provides a mouse friendly alternative that is clearly associated
with the viewed page.
--
Adam Clarke
www.strategicdata.com.au
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