[rt-users] just some clarifications

2011-06-01 Thread Asanka Gunasekera
Hi in old RT relesess I get following files fastcgi_server fastcgi_server.in mason_handler.fcgi mason_handler.fcgi.in mason_handler.scgi mason_handler.scgi.in mason_handler.svc mason_handler.svc.in rt rt-crontool rt-crontool.in rt.in rt-mailgate rt-mailgate.in standalone_httpd standalone_httpd.in

[rt-users] RT4 to work with RT::Extension::SLA

2011-06-03 Thread Asanka Gunasekera
Hi did any one manage to get RT4 to work with RT::Extension::SLA

[rt-users] SLA by queue bases

2011-06-08 Thread Asanka Gunasekera
SLA by queue bases Hi, I am not sure if this is the right place but I think this is kind of an new requirement Scenario is as follow. Lets say that I we have customers named A, B, C, and D, and SLA levels are S1, S2, S3 and S4 for instance. For the time I can apply a default SLA per queue and

[rt-users] error while accessing user or group pages

2011-06-08 Thread Asanka Gunasekera
Hi I am evaluating RT4 and the version I am using is rt-4.0.1rc1, when I try to get in to the group or users web page I am getting following error in the browser Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET

Re: [rt-users] error while accessing user or group pages

2011-06-08 Thread Asanka Gunasekera
Hi just an up date, this error comes with IE8, I tried with IE6 and mozilla firefox and this is working From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com Sent: Thu, 9 June, 2011 8:44:36 Subject: [rt-users] error while

[rt-users] RT error “Couldn't load user ''

2011-06-20 Thread Asanka Gunasekera
Hi I have installed RT4 and when I try to create a user I am getting an error RT error “Couldn't load user '' I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD

Re: [rt-users] RT error “Couldn't load user ''

2011-06-22 Thread Asanka Gunasekera
...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject: Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: Hi I have installed RT4 and when I try to create a user I am getting an error RT error

Re: [rt-users] RT error “Couldn't load user ''

2011-06-22 Thread Asanka Gunasekera
users from RT web interface. (by running select * from rtdb1.users I can list newly created users) From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 9:08:53 Subject: RT error “Couldn't load user

Re: [rt-users] RT error “Couldn't load user ''

2011-06-22 Thread Asanka Gunasekera
users from RT web interface. (by running select * from rtdb1.users I can list newly created users) From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 13:55:03 Subject: Re: [rt-users] RT error

Re: [rt-users] RT error “Couldn't load user ''

2011-06-22 Thread Asanka Gunasekera
) From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 13:55:03 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db

[rt-users] setting up approvals on RT 4.0.1

2011-12-29 Thread Asanka Gunasekera
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following http://requesttracker.wikia.com/wiki/ApprovalCreation but in this document it talks about copying scripts and templates from _Approval queue. I can only find 5 templates but there are no scripts Thanks and Regards

Re: [rt-users] setting up approvals on RT 4.0.1

2011-12-29 Thread Asanka Gunasekera
Hi Daniel, thanks for the reply I am using Oracle as the database and under scrips I am unable to find any entry relating to the queue 2 (_approvals) Thanks and Regards From: Daniel Garcia Mejia dgar...@cesca.cat To: asanka_gunasek...@yahoo.co.uk Cc:

Re: [rt-users] setting up approvals on RT 4.0.1

2012-01-02 Thread Asanka Gunasekera
Hi All, can any one give me a reason why there are no scripts belonging to _Approvals queue Thanks and Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Daniel Garcia Mejia dgar...@cesca.cat Cc: rt-users@lists.bestpractical.com rt-users

Re: [rt-users] setting up approvals on RT 4.0.1

2012-01-04 Thread Asanka Gunasekera
, Asanka Gunasekera wrote:     Hi All, I am trying to set up approvals on RT 4.0.1 and I am following     http://requesttracker.wikia.com/wiki/ApprovalCreation     but in this document it talks about copying scripts and templates from _Approval queue.     I can only find 5 templates

Re: [rt-users] setting up approvals on RT 4.0.1

2012-01-04 Thread Asanka Gunasekera
in the DB or under Approvals tab Can some one tell me what is going on!!! Thanks and best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 5 January 2012, 11:02 Subject

Re: [rt-users] setting up approvals on RT 4.0.1

2012-01-09 Thread Asanka Gunasekera
Hi Can any one tell me what I am doing wrong?? Thanks and regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday

Re: [rt-users] setting up approvals on RT 4.0.1

2012-01-18 Thread Asanka Gunasekera
Hi I am stuck! any help can any one give on this From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Tuesday, 10 January 2012, 11:51

[rt-users] ticket number by queue

2012-01-26 Thread Asanka Gunasekera
Hi, I have a requirement to have ticket number sequenced by Queue, is this possible? or RT way of using all tickets to be in sequence, disregard of Queue   Hope I make any sense by above query!   Thanks and Regards RT Training Sessions (http://bestpractical.com/services/training.html) *

Re: [rt-users] setting up approvals on RT 4.0.1

2012-02-13 Thread Asanka Gunasekera
Hi, I am sure some one would have got this working, is there any one who can give me some hand in this, though I can see the ticket created by looing up in the logs. Aprovals do not show up in approvals tab? Thanks From: Asanka Gunasekera asanka_gunasek

Re: [rt-users] setting up approvals on RT 4.0.1

2012-02-13 Thread Asanka Gunasekera
spend some money. ENDOFCONTENT Thanks and regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Monday, 13 February 2012, 16:28

Re: [rt-users] setting up approvals on RT 4.0.1

2012-02-14 Thread Asanka Gunasekera
Hi, I have found the solution for the undermentioned issue, it was merely permission issu hope some one can be helped with my exp (not that is much to what you guys are capable of) Reagrds From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Asanka

[rt-users] requester to check status of a ticket

2012-05-30 Thread Asanka Gunasekera
Hi my management have come up with this new requirement, apparently this is unavailable What they want is, once a ticket gets moved to a deferent queue which the ticket requester is not a part of, can the requester still look in to the ticket (status of the ticket) without having permission to

[rt-users] mail AdminCC when moving ticket from queue to queue

2012-06-21 Thread Asanka Gunasekera
Hi, how do I get the RT to send a mail to AdminCC when moving a ticket from one queue to another Thanks and Regards

[rt-users] user rights for basic on dashboard

2012-07-10 Thread Asanka Gunasekera
Hi I am having 3 issues in user permissions 1.   When I try to create a ticket as minimum privileged user on a queue I can see and select the “status” and the “owner” under Basics. How can I hide this from selected users (requesters) 2.   When the requester goes in to basic under ticket,

Re: [rt-users] user rights for basic on dashboard

2012-07-12 Thread Asanka Gunasekera
Hi Can some one give me some reference at least :( Thanks and Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Tuesday, 10 July 2012, 13:07 Subject: user rights

[rt-users] Add new column to quick search

2012-07-12 Thread Asanka Gunasekera
Hi I am using RT 4 and I need to add new column that would show all resolved ticket count to quick Search and I could not find any place that would give me some step by step instruction how to do this Can some one point me how do this Thanks and Regards

Re: [rt-users] User exists but does not show up under Users in the web interface

2012-07-24 Thread Asanka Gunasekera
Hi Sandra, I ran in to something simmiler what I did was under tools configure users, I hade to tick Include disabled users in search and selected the user that I what to modify. In the Modify the user Chamara under access control I had to tick Let this user access RT (this would be already

Re: [rt-users] Installing RT 3.8.12 on Centos 5.5

2012-07-24 Thread Asanka Gunasekera
Hi Below is a section of my RT since I had something similar    DocumentRoot /usr/local/rt-ora/share/html     Location /     Order allow,deny     Allow from all     SetHandler perl-script     PerlResponseHandler Plack::Handler::Apache2    

[rt-users] show update stat of a ticket

2012-08-24 Thread Asanka Gunasekera
Hi, is there a way to display a column under 10 highest priority tickets I own which will show the ticket response status like waiting for customer or in progress or reviewing something like that. Thanks and best regards

Re: [rt-users] show update stat of a ticket

2012-08-27 Thread Asanka Gunasekera
Hi, is this even possible Thanks and regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 24 August 2012, 15:54 Subject: [rt-users] show update stat of a ticket

[rt-users] status change when reply on resolved ticket

2012-08-27 Thread Asanka Gunasekera
Hi, I just ran in to a vired thing. when I reply on a ticker which is been marked as resolved the status changes back to open any help to stop this behavior. Thanks and regards

Re: [rt-users] status change when reply on resolved ticket

2012-08-27 Thread Asanka Gunasekera
Thanks Ruslan From: Ruslan Zakirov r...@bestpractical.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Monday, 27 August 2012, 21:27 Subject: Re: [rt-users] status change when

Re: [rt-users] status change when reply on resolved ticket

2012-08-27 Thread Asanka Gunasekera
: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Ruslan Zakirov r...@bestpractical.com Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Monday, 27 August 2012, 22:33 Subject: Re: [rt-users] status change when reply on resolved ticket Thanks Ruslan

Re: [rt-users] status change when reply on resolved ticket

2012-08-27 Thread Asanka Gunasekera
Thanks you Dancan and best regards From: Duncan McEwan dun...@ecs.vuw.ac.nz To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com Sent: Tuesday, 28 August 2012, 3:34 Subject: Re: [rt-users] status change when reply

Re: [rt-users] status change when reply on resolved ticket

2012-08-29 Thread Asanka Gunasekera
to “Work in progress” if the any other reply start should change to “Waiting on Customer”. If this is possible how to do this? Thanks and regards From: Tim Cutts t...@sanger.ac.uk To: Duncan McEwan dun...@ecs.vuw.ac.nz Cc: Asanka Gunasekera asanka_gunasek

Re: [rt-users] status change when reply on resolved ticket

2012-09-05 Thread Asanka Gunasekera
Hi Have any one written a script to change status (custom field) on requester reply Thanks and Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Tim Cutts t...@sanger.ac.uk; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com

[rt-users] RT internals

2012-09-10 Thread Asanka Gunasekera
Hi does any one can point me to some reference that will give me how RT works internally (Trouble shooting purposes) I need to know things like 1. where all this configurations are stored in RT (custom fields, actual Scripts, templates, Attachemnt etc) 2. Does the RT keep all the modification

Re: [rt-users] RT internals

2012-09-10 Thread Asanka Gunasekera
the software versions, just copying to a new system, it should be fine. Asanka = so this is not the way to do an upgrade? is it because there could be DB changes in the new release? Thanks and Best Regards From: Tim Cutts t...@sanger.ac.uk To: Asanka Gunasekera

Re: [rt-users] RT internals

2012-09-11 Thread Asanka Gunasekera
Asanka From: Tim Cutts t...@sanger.ac.uk To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Tuesday, 11 September 2012, 14:58 Subject: Re: [rt-users] RT internals On 11/09/2012 06:48

[rt-users] capture status change to apply custom filed status

2012-09-14 Thread Asanka Gunasekera
Hi, how can I capture the action of opening (not the open status) a new ticket to apply a custom filed value to Work in progress Thanks and regards Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring!

Re: [rt-users] capture status change to apply custom filed status

2012-09-19 Thread Asanka Gunasekera
this From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 14 September 2012, 12:50 Subject: capture status change to apply custom filed status Hi, how can I capture

Re: [rt-users] capture status change to apply custom filed status

2012-09-20 Thread Asanka Gunasekera
the ticket being created. If that is what you mean. kenn On Wed, Sep 19, 2012 at 3:25 AM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: this From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users

[rt-users] relations between reminder and ticket

2012-09-20 Thread Asanka Gunasekera
Hi anyone can tell me where RT keeps the relationship between a ticket and a reminder Thanks and Regards Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs

Re: [rt-users] relations between reminder and ticket

2012-09-25 Thread Asanka Gunasekera
have been going through the DB and unable to find the relation between the ticks and treminders Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 20

[rt-users] share dashboard with a group

2012-10-02 Thread Asanka Gunasekera
Hi, I have created a dash board (test_dash) and I have a group called test_grp. Now I want to share this dash with my group. How can I going about doing this Thanks and Regards Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring!

Re: [rt-users] share dashboard with a group

2012-10-03 Thread Asanka Gunasekera
Hi Albert, this document does not tell you how to create the shared dashboard :(Thanks and best RegardsASankaFrom: Scotto Alberto al.sco...@reply.it To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk; "rt-users@lists.bestpractical.com" rt-users@lists.bestpractical.com Sent:

Re: [rt-users] share dashboard with a group

2012-10-05 Thread Asanka Gunasekera
@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 4 October 2012, 0:26 Subject: Re: [rt-users] share dashboard with a group On 10/03/2012 02:07 PM, Asanka Gunasekera wrote: Hi Albert, this document does not tell you how to create the shared dashboard :( Save

Re: [rt-users] share dashboard with a group

2012-10-05 Thread Asanka Gunasekera
hi Glenn, is seem when the person who trying to create the dash for the group needs to be in that group for it to appear under Privacy Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com

Re: [rt-users] share dashboard with a group

2012-10-08 Thread Asanka Gunasekera
the dash As soon as I tell it to save the sash disappeared from my account, and unable to find this any ware in the system Appreciate any help that you can give Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs

Re: [rt-users] relations between reminder and ticket

2012-10-08 Thread Asanka Gunasekera
any one have came across this :( From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Tuesday, 25 September 2012, 13:06 Subject: Re: [rt-users] relations between reminder

[rt-users] receive mail using one account

2012-10-30 Thread Asanka Gunasekera
Hi, I am using mail get to receive mails for rt and it liike like it requires to have one mail address per each queue (I am quite sure I ahave configured this wrong :(). Is there any way to just have one mail box for all the ques in the RT Thanks and Regards (hope my request make sense)

Re: [rt-users] capture status change to apply custom filed status

2012-11-13 Thread Asanka Gunasekera
;     }     return 1;     Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 14 September 2012, 12:50 Subject: capture status change to apply custom

Re: [rt-users] relations between reminder and ticket

2012-11-13 Thread Asanka Gunasekera
them up from the backend Thanks and regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Monday, 8 October 2012, 22:42 Subject: Re: [rt-users] relations between reminder

Re: [rt-users] share dashboard with a group

2012-11-13 Thread Asanka Gunasekera
Hi Can any one give me a bit of information in this pelase Thanks and Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Monday

Re: [rt-users] RT Migration to new HW and version

2012-11-14 Thread Asanka Gunasekera
Hi Kem, thank you for the reply Best Regards From: kem cho kemcho12...@yahoo.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Wednesday, 14 November 2012, 19:42 Subject: Re

[rt-users] one mail account for all the queus

2012-12-12 Thread Asanka Gunasekera
Hi, how can I have one mail box for all the ques, at the moment I am using mailgate to retriever mails from a POP3 server, and I need to have mail address per queue Thanks and Regards We're hiring! http://bestpractical.com/jobs

[rt-users] Start page is displaied when DB is unavalable

2013-03-28 Thread Asanka Gunasekera
Hi I am running RT 4.00 and when trying to connect to RT it gives starter page when the  database is not available. How can I stop this behaviour or start a page saying that the RT is down when the DB is not available Thanks and Regards

[rt-users] limit on ticket size

2013-03-28 Thread Asanka Gunasekera
Hi is there a limit to the ticket size since I am getting this message when I open a ticket    Message body is not shownbecause it is too large.   Thanks and Regards

Re: [rt-users] Start page is displaied when DB is unavalable

2013-03-28 Thread Asanka Gunasekera
Thank you Ruslan, hope I will not break what is working :) and is this fixed on later releases since I am planning on doing an upgrade to the latust Best Regards From: Ruslan Zakirov r...@bestpractical.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk

Re: [rt-users] Start page is displaied when DB is unavalable

2013-03-29 Thread Asanka Gunasekera
:) thanks Reslan, Regards Asanka From: Ruslan Zakirov r...@bestpractical.com To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: RT User List rt-users@lists.bestpractical.com Sent: Friday, 29 March 2013, 1:33 Subject: Re: [rt-users] Start page

[rt-users] SLA calculation issue Resolve Due date

2013-04-01 Thread Asanka Gunasekera
Hi I have SLA configured as below but when I apply S4 and reply due date is getting calculated correctly but the Resolve due date is been calculated in  reverse that is backdated 3 months. What is that I am doing wrong  'S4' = {                                 StartImmediately = 0,              

Re: [rt-users] SLA calculation issue Resolve Due date

2013-04-03 Thread Asanka Gunasekera
Can any one tell me what I am doing wrong to have Due date on the dash to back date to 3 months when doing below Thanks and Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: RT User List rt-users@lists.bestpractical.com Sent: Monday, 1 April

[rt-users] __TimeLeft__ no value in the column

2013-05-10 Thread Asanka Gunasekera
Hi I have added below to the RT_SiteConfig.pm and all are working fine except the __TimeLeft__ it just come as an empty column, can any one tell me how to rectify this. I am using RT4, oracle db and Redhat linux Set ($DefaultSearchResultFormat, qq{    'bA

Re: [rt-users] Generate end of the day report and email

2013-05-10 Thread Asanka Gunasekera
...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Asanka Gunasekera Sent: Friday, May 10, 2013 1:48 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Generate end of the day report and email   Hi, is there any way to auto generate end of the day report and emal

Re: [rt-users] RES: Generate end of the day report and email

2013-05-10 Thread Asanka Gunasekera
/html  $MAIL   /usr/sbin/sendmail -t $MAIL       De:rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Asanka Gunasekera Enviada em: sexta-feira, 10 de maio de 2013 05:48 Para: rt-users@lists.bestpractical.com

Re: [rt-users] RES: Generate end of the day report and email

2013-05-22 Thread Asanka Gunasekera
/sbin/sendmail -t $MAIL       De:rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Asanka Gunasekera Enviada em: sexta-feira, 10 de maio de 2013 05:48 Para: rt-users@lists.bestpractical.com Assunto: [rt-users] Generate end of the day report

Re: [rt-users] RES: RES: Generate end of the day report and email

2013-05-27 Thread Asanka Gunasekera
From: Diaulas Castro diaulas.cas...@intersolution.inf.br To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Wednesday, 22 May 2013, 17:20 Subject: RES: [rt-users] RES: Generate end of the day

[rt-users] Audit log

2013-06-10 Thread Asanka Gunasekera
Hi sis any one know hot to take a audit report with login information (successfully and unsuccessfully), user rights  and changes to user rights etc Thanks and Best Regards -- RT Training in Seattle, June 19-20: http://bestpractical.com/training

[rt-users] Disable user autocreation

2013-06-14 Thread Asanka Gunasekera
Hi, when  I add some one as a watcher or if I cc a ticket to with a new email address a user account is getting created I need to stop this behaviour how can I do this I am using RT 4 Thanks and Best Regards -- RT Training in Seattle, June 19-20: http://bestpractical.com/training

[rt-users] New action and ticket status

2013-07-26 Thread Asanka Gunasekera
Hi, I am using RT 4 and I my magement wants me to add new status and a action to say Waitng on Customer to respond I am trying this using LifeCycles but I am getting no ware. Am I doing the right thing (to use LifeCycles)? I am not sure if the above information is enough? Thanks and Regards

Re: [rt-users] New action and ticket status

2013-07-26 Thread Asanka Gunasekera
Hi just some more information I am using RT 4.0.15 Documentation Customizing/Lifecycles as a guid but I am using RT 4.0.1 Regards  From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com

Re: [rt-users] New action and ticket status

2013-07-28 Thread Asanka Gunasekera
' = { label = '3Re-open',  update = 'Comment' },             'deleted - open'  = { label = '3Undelete'                      },         ],     }, ); Thanks and Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com rt

[rt-users] Time changes once RT resumes normal operations

2013-11-27 Thread Asanka Gunasekera
Hi I am having this below issue and my environment is RT4 and Redhat 5 when I do date at the command prompt I am getting the out put as Wed Nov 27 14:36:35 IST 2013 But when I look at the Apache log, stop and start Apache the the the is correct but after starting normal operations the RT goes

[rt-users] single queue for multiple customers

2015-08-05 Thread Asanka Gunasekera
Hi All, hope some one can give me some insight to below or refer to a UTL Currently I am using RT as below (must be the must be the simplest way of using). 1. I have created a queue per each customer 2. and Create, admincc etc the customer and some internal supervisors 3. Each queue has its own

Re: [rt-users] single queue for multiple customers

2015-08-05 Thread Asanka Gunasekera
Thank you the quick response Landon, this is great On Wed, 5/8/15, Landon Stewart lstew...@iweb.com wrote: Subject: Re: [rt-users] single queue for multiple customers To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk Cc: rt-users

[rt-users] RT creates CLOSE_WAITS

2015-10-28 Thread Asanka Gunasekera
Hi all I have been struggling with this CLOSE_WAITS. I have an Request Tracker installed on CEntOS 6.7 (64 bit) RT rt-4.2.12 and Apache httpd-2.2.31. I can log in and all, but after a while I am seeing CLOSE_WAIT socket are created for each selection that I make on the dashboard. Eventually

Re: [rt-users] Installing GD components

2015-10-22 Thread Asanka Gunasekera
ds Asanka On Tue, 20/10/15, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: Subject: Re: [rt-users] Installing GD components To: "Kobus Bensch" <kobus.ben...@trustpayglobal.com> Date: Tuesday, 20 October, 2015, 17:38 I dont see any errors or warnings Kobus, any how

Re: [rt-users] RT creates CLOSE_WAITS

2015-10-30 Thread Asanka Gunasekera
ursday, 29 October, 2015, 2:05 On 28 Oct 2015, at 4:07, Asanka Gunasekera wrote: > Hi all I have been struggling with this CLOSE_WAITS. > > I have an Request Tracker installed on CEntOS 6.7 (64 bit) RT > rt-4.2.12 and Apache httpd-2.2.31. I can log in and all, but after a &g

Re: [rt-users] RT creates CLOSE_WAITS

2015-11-02 Thread Asanka Gunasekera
wrote: Subject: Re: [rt-users] RT creates CLOSE_WAITS To: rt-users@lists.bestpractical.com Date: Saturday, 31 October, 2015, 3:34 On 30 Oct 2015, at 3:48, Asanka Gunasekera wrote: > Hi thank you for the reply, I am using mod_perl > 2.0.9 I suggest switching to mod_fastcgi or mod_fcgid

Re: [rt-users] Installing GD components

2015-10-15 Thread Asanka Gunasekera
: Subject: Re: [rt-users] Installing GD components To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk>, rt-users@lists.bestpractical.com Date: Tuesday, 22 September, 2015, 17:02 Running this command does not mean it is installed. It just tells

Re: [rt-users] Installing GD components

2015-10-16 Thread Asanka Gunasekera
Subject: Re: [rt-users] Installing GD components To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk>, rt-users@lists.bestpractical.com Date: Tuesday, 22 September, 2015, 17:02                        Running this command does not mean it is installed. It just

Re: [rt-users] Installing GD components

2015-10-16 Thread Asanka Gunasekera
aph-1.49.tar.gz with Makefile.PL Checking if your kit is complete... Looks good Warning: prerequisite GD 1.18 not found. Do I have to downgrade or is there a way to use what is installed Thanks and Regards Asanka On Fri, 16/10/15, Asanka Gunasek

[rt-users] RT putes socket in to CLOSE_WAIT

2015-09-18 Thread Asanka Gunasekera
Hi All, I just got RT installed and below are the details OS - CentOS release 6.5 (Final) Apache - httpd-2.2.31 mod_perl - mod_perl-2.0.9 perl - perl-5.22.0 RT - rt-4.2.11 Once I log in to the system and click on some button, menu or any link I can see there is a new socket opend and the old

Re: [rt-users] Installing GD components

2015-09-21 Thread Asanka Gunasekera
/usr/local/lib/perl5/site_perl/5.22.0 /usr/local/lib/perl5/5.22.0/x86_64-linux /usr/local/lib/perl5/5.22.0 Do I need to link or do some sort of registration Thanks and Regards On Mon, 21/9/15, Asanka Gunasekera <asanka_gunasek...@yahoo.co

[rt-users] Installing GD components

2015-09-21 Thread Asanka Gunasekera
Hi All, I am trying to install RT rt-4.2.12 on CentOS 6.5 (64 bit) configuration goes with out any issue but when I try to do a make testdeps it gives me below error SOME DEPENDENCIES WERE MISSING. GD missing dependencies: GD::Graph >= 1.47 ...MISSING GD ...MISSING

Re: [rt-users] Installing GD components

2015-09-21 Thread Asanka Gunasekera
- On Mon, 21/9/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: rt-users@lists.bestpractical.com Date: Monday, 21 September, 2015, 16:56 Paste some more error info. I had this error a

Re: [rt-users] Installing GD components

2015-09-21 Thread Asanka Gunasekera
On Mon, 21/9/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: rt-users@lists.bestpractical.com Date: Monday, 21 September, 2015, 17:09 What happens when you try to install the module manually us

Re: [rt-users] Installing GD components

2015-09-21 Thread Asanka Gunasekera
On Mon, 21/9/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: rt-users@lists.bestpractical.com Date: Monday, 21 September, 2015, 17:09 What happens when you try to install the module manually us

Re: [rt-users] Installing GD components

2015-09-22 Thread Asanka Gunasekera
al.com> wrote: Subject: Re: [rt-users] Installing GD components To: rt-users@lists.bestpractical.com Date: Monday, 21 September, 2015, 17:09 What happens when you try to install the module manually using CPAN? Whats the output from that?

[rt-users] Using 2 mail address for all ques

2015-12-28 Thread Asanka Gunasekera
Hi just wondering whether it is possible to use just 2 email addresses for all the queues. Once for correspondence and another for comment. In my RT implementation I have about 25 queus and each queue needs minimum of 1 dedicated mail account. If above is possible please let me know guide hot

Re: [rt-users] Using 2 mail address for all ques

2015-12-29 Thread Asanka Gunasekera
tre...@onepost.net> wrote: Subject: Re: [rt-users] Using 2 mail address for all ques To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk> Cc: "RT-List" <rt-users@lists.bestpractical.com> Date: Monday, 28 December, 2015, 19:31 You can use a shared rt-corre