[rt-users] search query returning unexpected results

2014-08-26 Thread Chanel Wheeler
the 'not equal' to 'equal' it limits the search as you'd expect it to. Same thing happens with LIKE vs NOT LIKE. This is looking a lot like a bug but I'm wondering if manipulating custom fields in this way just isn't allowed. I'm on 4.2.6. Any ideas? Thanks, chanel -- Chanel Wheeler Programmer

Re: [rt-users] search query returning unexpected results

2014-09-08 Thread Chanel Wheeler
returning unexpected results On Tue, Aug 26, 2014 at 02:05:41PM -0700, Chanel Wheeler wrote: This is the search query I have (built via the Query Builder): Owner = 'cwheeler' AND ( Status = 'new' OR Status = 'open' ) AND Queue = 'YLN' AND 'CF.{YLN Topic}' != 'Student Import System

[rt-users] Attachments don't reach database for one user

2016-03-10 Thread Chanel Wheeler
amiss. Any ideas on what I might try? We're running RT 4.4 and use LDAP for authentication. Thanks! chanel -- Chanel Wheeler Programmer/Analyst Yavapai Library Network 1120 Commerce Dr. Prescott, AZ 86305 Phone: (928) 442-5741 chanel.whee...@yavapai.us<mailto:chanel.whee...@yavapai.us> Open

Re: [rt-users] Attachments don't reach database for one user

2016-03-15 Thread Chanel Wheeler
Yes, everything in the ticket shows up for the faulty user except for the attachment. The rights for this user and other basic users of the system are the same. chanel From: Dustin Graves [mailto:dus...@bestpractical.com] Sent: Monday, March 14, 2016 1:58 PM To: Chanel Wheeler Cc: rt-users

Re: [rt-users] Attachments don't reach database for one user

2016-03-24 Thread Chanel Wheeler
Chanel, On Mar 24, 2016, at 5:58 PM, Chanel Wheeler <chanel.whee...@yavapai.us<mailto:chanel.whee...@yavapai.us>> wrote: Further experimentation has revealed that if the user sends an attachment by email it works (doesn’t via the web interface). Also, if I promote the user to th

Re: [rt-users] Attachments don't reach database for one user

2016-03-24 Thread Chanel Wheeler
but it had no effect. chanel From: Chanel Wheeler Sent: Tuesday, March 15, 2016 9:31 AM To: 'Dustin Graves' Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Attachments don't reach database for one user Yes, everything in the ticket shows up for the faulty user except

Re: [rt-users] Attachments don't reach database for one user

2016-03-25 Thread Chanel Wheeler
That did the trick. Thanks!! chanel From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dustin Graves Sent: Thursday, March 24, 2016 4:49 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Attachments don't reach database for one user Hi Chanel, I have