> installed correctly.
> Lastly, note that we have one report of an issue with the
> CommandByMailGroup option that we're investigating.
> On 5/18/16 4:45 PM, Chris McClement wrote:
> > I need some advice with getting the CommandByMail extension workin
I need some advice with getting the CommandByMail extension working. I've
followed the installation instructions here:
I'm on 4.4 so I've commented out the old @Mailplugin lines in
I can't figure out how to search for a field (specifically, "SLA") that is
Tickets that are emailed to our helpdesk are inserted into a "Helpdesk"
queue and from there an operator reviews the content and then assigns the
ticket to the relevant queue.
The "Helpdesk" queue does not have an
I'm unable to apply any bulk updates to custom fields in my Asset database.
For example, I have a Custom Field called "Asset Category". I have
configured the CF to be filled from a dropdown list ("Select one value")
and defined a range of categories to select from. Applying a bulk update to
eed this changed)?
On Thu, 2 Feb 2017 at 06:28 Jeffrey Pilant <firstname.lastname@example.org>
> Chris McClement writes:
> >I can't figure out how to search for a field (specifically, "SLA") that is
> >Tickets that are emailed to our he
I think the problem might be that you are using non-English characters in
the ticket identifier. In New Zealand, Maori words have some special
characters called macrons. They are used with vowels to specify the length
of the vowel sound.
Our service is called "Kotui" but there is meant
Is there a way of "advanced searching" assets? For example, I'd like to
search for all assets where status != "EOL" etc. When searching tickets
there's always an advanced tab where I can manually edit the search string
but I'm unable to find this with assets.
While I don't have much experience with web accessibility I do run a
network of public PCs that includes NVDA installed on those PCs, so I
jumped onto one of them to do a quick test of the RT web pages with NVDA
active. Bearing in mind that I don't know what is supposed to be good and
The short answer is: yes.
Sending email to a queue is configured using the RT's mail gateway in
combination with standard linux utilities like fetchmail or getmail. The
basic workflow is:
mail sent to queue mailbox -> getmail collects from mailbox -> getmail
hands new emails to rt-mailgate ->
You don't need to setup your own mail server, you can just use Gmail. There
are two components to it:
- sending mail via gmail from RT
- fetching mail from gmail and inserting it into RT queues
For sending mail via gmail from RT, start here:
Did you specify Mysql when you ran the configure script (during
installation)? See step 2 of the README:
On Tue, 30 Aug 2016 at 06:28 Alex Hall wrote:
> Hello list,
> Until I can find out why FCGI processes don't work, I'm
Did you apply the permissions globally or just to the queue? My guess is
the former, which you'd have done by going to Admin -> Global -> Group
Rights. What you want to do is remove those permissions, and then open the
specific queue, and select Group Rights tab (not the Global menu) and
> is, when you're on the page with them, does pressing the h key move you to
> each one in turn?
> Sent from my iPhone
> On Aug 24, 2016, at 19:18, Chris McClement <chri...@bosberaad.com> wrote:
> Hi Alex
> While I don't have much experience with
I've implemented the CommandbyMail extension (
in my RT 4.4.4 installation. It works well - almost too well! I am getting
"Extended Mailgate Errors" returned because the plugin is parsing the
Welcome to RT. We're a fairly new user of the product so have recent
experience of your learning curve!
We have a bit of a workaround in place for "2. Suppress "RT System
Itself...)" lines in the History. We simply hide the entries with custom
css. In Admin > Tools > Theme > Custom CSS
By default, I sort ticket History so that the newest entry is at the top.
However, I would like to be able to have the original request visible when
I first open a ticket. Does anyone have any suggestions for achieving this?
In other words, the Display tab of a ticket would have a section
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