I mailed this bug report and still waiting for a response:
http://rt3.fsck.com/Ticket/Display.html?id=14170user=guestpass=guest
Am 11.03.2010 19:42, schrieb Gary Hall:
Hi Howie,
I ran into the same problem.
In my case, the deleted Tickets contained Correspondence from Users who
were
Am 21.03.2010 16:47, schrieb Torsten Brumm:
Hi Group
just tried to install latest rt from git and i'm getting confused:
config:
./configure --enable-graphviz --enable-gd --with-web-handler=fastcgi
--with-db-rt-pass=apassword --with-web-user=apache --with-web-group=apache
So, no GPG,
Am 24.03.2010 14:43, schrieb Jesper Henriksen:
Hey all,
Is there a way to get reports on how much time a ticket has been open?
For example we would like to see the average time it takes from when a
customer reports a problem till we have closed the ticket. Bear in mind
that if the ticket is
Am 12.04.2010 08:53, schrieb Brumm, Torsten / Kuehne + Nagel / Ham MI-ID:
Dear List,
i need some help or Ideas about Approvals of RT. I have to create a huge
workflow with several approvals needed.
i know already, that i can start several approvals within one template,
i also know, that
Hi Steven,
I have done this to measure the time (in days) between Created and
Resolved by extending the ticket column_map this way:
For 3.6.x place a file under
local/html/Callbacks/MyCallbackname/Elements/RT__Ticket/ColumnMap/ColumnMap
For 3.8.x this would be
If you don't want to touch the code you can also do that with an scrip
for this queue.
Condition: On Create
Action: User defined
Template: Global template: Blank
Stage: TransactionCreate
Custom action preparation code:
return 1;
Custom action cleanup code:
$self-TicketObj-DeleteWatcher(
Type
Maybe checkout also this extension:
http://github.com/bestpractical/rt-extension-spawnlinkedticketinqueue
Am 27.04.2010 10:32, schrieb Torsten Brumm:
Hi,
check out: http://github.com/bestpractical/rt-extension-cloneticket-withdata
Hi Andy,
try this
my $transactionType = $self-TransactionObj-Type;
if ($transactionType eq 'Create'
$self-TicketObj-RequestorAddresses eq $Queue-CorrespondAddress) {
return 1;
}
return 0;
But keep in mind that RequestorAddresses is maybe a list of addresses
and CorrespondAddress is a
Am 10.05.2010 16:35, schrieb Milos.Barina:
Hi everyone,
after migrating to RT 3.8.7 from 3.6.3, users in drop-down fields (e.g.
QueryBuilder) are shown as RealName instead of Name. This is considered an
inconvenience by some people.
Is there an administrative setting to change it back?
Hi Chris,
I just created an extension that is doing what you want.
You can check it out at github:
http://github.com/cloos/rt-extension-briefhistory
Chris
Am 13.05.2010 19:28, schrieb Chris Hall:
Thanks Raed and Torsten, I took a little bit of both. I ended up
editing
I think better would be this way:
my $Due = new RT::Date( $self-CurrentUser );
$Due-SetToNow;
$Due-AddDays( 7 );
$self-TicketObj-SetDue( Format =, 'ISO', Value = $Due-ISO );
--
Chris
Am 20.05.2010 14:28, schrieb Steven Platt:
Hi,
The config setting ‘Requests should be due in:’ is not
Am 20.05.2010 18:35, schrieb borngunn...@aol.com:
After I create a new user and set the password, I get the following message:
Please enter your current password. Password has not been set
I need help resolving this problem so my helpdesk staff can start using RT.
thanks,
Hi Chris,
Just try this: (?#phone number)^\d{3}-\d{3}-\d{4}$
Chris
Am 28.05.2010 16:13, schrieb Chris Hall:
I was wondering this myself.. on 3.8.7 here.. I'd like a way to have a
more descriptive explanation on the form, rather than Input must match
^\d{3}-\d{3}-\d{4}$ (not everybody knows
Hi,
just try out my extension:
http://github.com/cloos/rt-extension-historyfilter
Chris
Am 08.06.2010 01:31, schrieb Brian D:
Ken,
Is there a patch out there that does this? Hiding some of the
extraneous txns is something I was thinking of doing as well.
Thanks,
Brian
On Jun 7,
This is my way:
my @QueueList = qw(Q1 Q2);
my $qname = $self-TicketObj-QueueObj-Name;
return 0 if grep /$qname/, @QueueList;
return 1;
Chris
Am 16.06.2010 18:28, schrieb slamp slamp:
On Tue, Jun 15, 2010 at 5:31 PM, slamp slamp slack...@gmail.com wrote:
On Tue, Jun 15, 2010 at 5:28 PM, slamp
Hi Torsten,
try this:
my $DUEDATE = $self-TicketObj-FirstCustomFieldValue('Date');
my $DUETIME = $self-TicketObj-FirstCustomFieldValue('Time');
my $DUE = $DUEDATE. .$DUETIME;
my $DATE = RT::Date-new( $session{'CurrentUser'} );
$DATE-Set(
Format = 'unknown',
Value = $DUE,
Timezone =
Hi Torsten,
normally you don't need to worry about timezones in date calculations.
You should always normalize all dates to UTC and then do the calculations.
May you can give an example of you date calculations?
Chris
Am 01.07.2010 14:10, schrieb Torsten Brumm:
Hi Chris,
this i already
Hi Torsten,
you have to extend the ticket columnmap to get the link into the search
result.
-chris
Am 02.08.2010 19:42, schrieb Torsten Brumm:
Hi RT Users,
i have a question regarding CustomFields of Type Upload On File. If i
create a query and at the output i let display RT the Content of
Hi Andrea,
first of all you should have applied the custom fields to both queues.
If you then create a ticket with the create button under links, then the
custom fields values should also be copied.
You can then manually change the queue or you could try the following
extension:
Create a scrip 'On Create' with the following 'Custom action cleanup code':
my $ticket;
my $attachment = $self-TransactionObj-Attachments-First;
return 1 unless $attachment;
my $prio = $attachment-GetHeader('Priority');
return 1 unless $prio;
if ( $prio eq 'Urgent' ) {
$ticket-SetPriority(50);
You can only search for tickets with the query builder.
So you can only search for ticket customfields and not for transaction
customfields.
-chris
Am 04.08.2010 12:30, schrieb Paul Broadwith:
Kenn,
Thanks for that. Unfortunately they are not showing up so I assume (or
does that make
As far as I know the only way searching for transactions with a
customfield is within the database.
I think the use of transaction customfields is only to do something
within scrips depending an a transaction customfield value.
Am 04.08.2010 13:18, schrieb Paul Broadwith:
AH (sound of
the original On create notify requestors and put that
code in. Got nothing.
Created a new On create set priority and it still didn't do anything.
-Mark
-Original Message-
From: Christian Loos [mailto:cl...@netcologne.de]
Sent: Wednesday, August 04, 2010 3:54 AM
To: Mark Jenks
Cc: rt-users
Sorry for the confusion. I wrote the scrip out of my mind and missed
these two point.
A good starting point for you custom actions is always the wiki:
http://wiki.bestpractical.com/view/WriteCustomAction
-Chris
Am 06.08.2010 03:27, schrieb Mark Jenks:
Okay! Figured it out.
Set Priority
It is rt-extension-spawnlinkedticketinqueue and the offending line is
this one in html/Callbacks/SpawnLinkedTicket/Elements/ShowLinks/Default:
form action=% RT-Config-Get('WebPath')
./Elements/SpawnLinkedTicket % name=SpawnLinkedTicket
You should check your WebPath setting in RT_SiteConfig.pm.
Normally this can't work because RT saves the password not as plain text
but as md5 hash.
But for the login you need the plain password, you can't login with the
md5 password hash.
The only way to do this is, to use a password cracker who get you the
plain password from the md5 hash or you change
Hi Max,
you find the RT code at Github:
http://github.com/bestpractical/rt/
and Kevin was talking about this commit:
http://github.com/bestpractical/rt/commit/6bb3395484c8d8a3aca05d746d341261d147c3dd
-Chris
Am 30.08.2010 18:10, schrieb Max McGrath:
Hi Kevin,
I'm not sure what you mean by
For example this:
{ $Transaction-CreatorObj-RealName }
Take a look in the wiki, there are more examples:
http://wiki.bestpractical.com/view/TemplateSnippets
-Chris
Am 08.09.2010 20:30, schrieb Matthew Larsen:
Please forgive my ignorance. I’ve been searching through the wiki to
try and figure
You can take a look in the wiki or in this files:
lib/RT/Ticket.pm
lib/RT/Ticket_Overlay.pm
lib/RT/Transaction.pm
lib/RT/Transaction_Overlay.pm
-Chris
Am 08.09.2010 22:40, schrieb Matthew Larsen:
Thank you for this. That's what I was looking for.
This comes back to me trying to get familiar
Hi Dustin,
here are the two commits for this bug:
http://github.com/bestpractical/rt/commit/58dfb2bbe12cf3979ae1682842af2407cbbbdf78
http://github.com/bestpractical/rt/commit/73756bbb6ce3e925713b03d783847f1f2f3db3c6
This only works if the mail from outlook contains the X-Mailer header
with the
Hi,
i just added your version of this to the wiki page.
We only allow re-opening the ticket if it is resolved less then 7 days.
If the ticket is resolved more than 7 days, the requestor gets an mail
(template), that it isn't allowed to re-open the ticket.
-Chris
Am 23.10.2010 01:46, schrieb
We also have this problem.
Our users have the SeeCustomField right globally and the
ModifyCustomField right per group.
If the users have the SuperUser right, there is no problem.
RT 3.8.6
-Chris
Am 05.11.2010 16:40, schrieb Josh Narins:
When a user saves the Custom Field data there is one
You should check if the user is disabled!
Am 17.11.2010 22:46, schrieb Shannon Adams:
Running RT 3.8.8
I have one user within our company who cannot create RT tickets. She was
able
to for years until recently. I can't tell what changed. All other users can
create tickets fine and
I was using bin/webmux.pl and some menu items was gone.
I also remember problems with the upgrade from 3.8.? to 3.9.6 (I can'
remember what it was exactly) but i recall a small note from the 3.6 to
3.8 upgrade: don't upgrade, install new.
/opt/rt4 would be also a nice place :)
Am 22.11.2010
Or you can use the REST interface:
http://requesttracker.wikia.com/wiki/REST
-Chris
Am 25.11.2010 00:48, schrieb Kenneth Crocker:
Naweed,
AdminCc's are basicallt identified as groups and there are relationships
with ACL, GroupMembers Tickets.
I'd advise having your external system just
How about put a comment with your script in the ticket.
The Ticket history would then look like this:
* Status change from open to resolve
* Comment: ERROR: Cannot resolve without a value for BlahBlah.
* Status change from resolved to open
I think this would make it clear for the user why they
Am 01.02.2011 13:02, schrieb Kevin Falcone:
On Tue, Feb 01, 2011 at 09:55:39AM +0100, Johan Sjöberg wrote:
I have created some reminders in our RT system, but we get no
notification at the time of the
reminder. This means that we have to keep watching the Reminders field at
RT at a
Hi Björn,
as far as I know you can even use the Result.tsv from RT 4.0 without
upgrading.
So you get also the changes in RT 4.0, for example not all ticket fields
in the tsv but only the fields in the search result.
-Chris
Am 01.02.2011 14:43, schrieb Björn Schulz:
Hi Kevin,
I'll try to
Am 04.02.2011 13:57, schrieb Violetta J. Wawryk:
# ll /usr/share/request-tracker3.6/local/RT/Interface/Email.pm
You use the wrong path, you should change it to:
/usr/share/request-tracker3.6/local/lib/RT/Interface/Email.pm
The directory isn't created by the install script, so you have to create
it manually.
I opened already a bug for this nearly a year ago:
http://issues.bestpractical.com/Ticket/Display.html?id=14640user=guestpass=guest
-Chris
Am 02.03.2011 05:00, schrieb Thomas Smith:
I'm working with a recent
Try change the regexp from
$content =~ m/^\QRT-Set-Test:\E\s*(\S+)\s*$/m
to
$content =~ /RT-Set-Test:\s*(.+)$/mg;
-Chris
Am 24.03.2011 11:17, schrieb Violetta J. Wawryk:
Hi List,
RT: 3.6.7, debian5
sorry, I don't know what I am doing wrong, it must be my lack of pearl
knowledge. I have
How about loading a special css file when you generate the dashboard
email. This css file can be empty by default so you only have to put a
file within the local path where you can tweak the styles.
-Chris
Am 24.03.2011 19:53, schrieb Shawn M Moore:
The email is the same regardless of what mail
You must use the right field name.
Try this:
http://rt_host/rt/REST/1.0/search/ticket?query=Owner.EmailAddress='elekist...@freemail.hu'
The best way would be to create the search with the query builder and
then copy and paste the query from the advanced tab to the REST url.
-Chris
Am 08.04.2011
Change
type = 'Reminder'
to
Type = 'reminder'
and everything is fine.
Chris
Am 15.05.2011 10:11, schrieb Daniel Schwager:
Hi,
I try to save my over-due-reminder search (configured in the 'advance
search page'):
Owner = '__CurrentUser__' AND Due = 'now'
AND Due 0 AND type =
How about closing the design ticket if it is approved and then create a
new ticket in the construction queue and link it to the design ticket
and grant SeeTicket right to the design queue for the construction user.
The construction user can see the comments and attachments in the design
The RT guys also work on something similar.
Have a look at the 4.2/date-time-improvements-in-charts branch at github:
https://github.com/bestpractical/rt/commits/4.2%2Fdate-time-improvements-in-charts
-Chris
Am 01.07.2011 18:28, schrieb Ryan Frantz:
Fellow Users,
I've written a short script
Hi Fabian,
you could simplify you script as you don't need the principal stuff
here. The scrip would then look like this:
my $scrip = 'Script:AutoAddCreatorAsRequestor';
# Get Current Ticket
my $Ticket = $self-TicketObj;
# Get Current Ticket ID
my $Id = $Ticket-id;
# Get E-Mail-Address of
Hi Fabian,
I don't have a RT 4.0.1 installation by the hand but I checked the code
at github and this should work.
For the ticket create form it is in
share/html/Ticket/Create.html line 119
and for ticket quick create form it is in:
share/html/Elements/QuickCreate line 71
Has the current
Am 01.08.2011 10:35, schrieb john s.:
Hello everybody
Is there any way to customize the ticket History ?
for ex. i would like to hide the system messages for the ticket for users
else the whole overview about the tickets will be lost
best regards john
Try my extension:
Am 04.08.2011 23:28, schrieb John Alberts:
I know, and I looked at the docs, but I can't figure out how to do what I
want. I figured someone on the list must have figured out a way to get
last months report easily, regardless of how long it is into the current
month.
After spending more
Am 05.08.2011 17:03, schrieb Thomas Sibley:
Ah, much more clear. For security, RT only allows certain HTML when
displaying content inline with the ticket history. What you're seeing
is that RT has stripped the tables from your message for inline display.
There are answers in the list
You can't run rt3 and rt4 under the same Port(80) and path(/).
Change the port or the path of the rt4 apache config.
Am 10.08.2011 17:44, schrieb Yan Seiner:
RT3 virtual host:
root@svr-rt:/etc/apache2/sites-available# cat rt3
VirtualHost *:80
ServerAdmin webmaster@localhost
Am 24.08.2011 15:48, schrieb Gilbert Rebeiro:
Understood, I have upgraded the memory to 2GB.
Let's see how it works.
Which RT Version do you run?
It would be great if you could share your experiences with me.
We moved your RT 3.8.6 some weeks ago from a 32bit Debian lenny machine
to a 64bit
Am 19.10.2011 13:38, schrieb john s.:
Hello Thomas
For example
I have 3 Tickets
1. high
2.middle
3.normal
Which status and owner have the 3 tickets?
These Tickets should appear on the Dashboard 10 highest priority tickets I
own in the correct order
1. high
2. middle
3. normal
but on
Am 01.12.2011 15:17, schrieb Stefan Vollmar:
Hi,
we have just started using RT and come across this problem: a ticket has been opened (by one of our users via
a simplified web interface or internally), somebody in the support group has started working on it (she/he is
now the owner) but finds
$self-TicketObj-DeleteWatcher(
Type = 'Requestor',
Email = 'randy.bl...@buckle.com',
Silent = 1);
Omit the Silent if you want an History entry.
-Chris
Am 04.01.2012 23:10, schrieb Randy Black:
Anyone?
Need to strip the requestor on create for a specific queue.
Thanks,
Randy
There is no wildcard value.
You have to remove each requestor.
You can loop over $self-TicketObj-RequestorAddresses
-Chris
Am 05.01.2012 12:22, schrieb Randy Black:
Thanks! But what is the wild card for the email value? I need them all
stripped.
Thanks again!
RT Training Sessions
I have done this in my version of the extension:
https://github.com/cloos/rt-extension-priorityasstring/commit/e8cac512d669b38a170de423c9cd13cd9bcfad95
-Chris
Am 05.01.2012 16:45, schrieb RT User:
Thank you! I'd prefer having only priority and not the final priority.
Where do I remove final
Hi,
can you please send your changes for 1. Attachment forward.
I also have to implement this for your company RT (3.8.6) within the
next weeks and would implement this in our internal RT plugin or would
release a separate plugin on github.com for this change if it would be
ok for you.
Thanks!
Set($UseOriginatorHeader, 0);
-Chris
Am 26.01.2012 18:06, schrieb Katina Haytova:
I believe what I need to change is UseOriginatorHeader from 0 to 1
On 01/26/2012 06:57 PM, Katina Haytova wrote:
Hello,
I would like to hide the real email addresses that appear in
RT-Originator in the
Hi Torben,
by default there is an global scrip called Open Tickets which set the
status to open on correspondence.
If you deactivate this scrip the ticket should keep it's status.
-Chris
Am 10.02.2012 10:32, schrieb Nehmer Torben:
Good day,
I have a question regarding custom lifecycles.
This doesn't work for me.
/opt/rt4/etc/RT_Config.pm shows only this:
# RT was configured with:
#
# $ ./configure /opt/rt4/share/config.site /opt/rt4/etc/config.site
Any Ideas?
-Chris
Am 28.02.2012 16:05, schrieb Thomas Sibley:
On 02/28/2012 03:23 AM, john s. wrote:
How can i reconfigure
autoconf --version
autoconf (GNU Autoconf) 2.61
The config.site files doesn't exist.
-Chris
Am 01.03.2012 16:22, schrieb Thomas Sibley:
On 03/01/2012 08:11 AM, Christian Loos wrote:
This doesn't work for me.
/opt/rt4/etc/RT_Config.pm shows only this:
# RT was configured
You should really read the README file:
The changes in this extension are already included in RT 4.0.
So for 4.0 you don't need this extension as it only back port some
changes from 4.0 to 3.8 to make the reminder feature useful under 3.8.
-Chris
Am 10.03.2012 16:38, schrieb Martin
Just have a look at the Wiki:
http://requesttracker.wikia.com/wiki/Reminders
-Chris
Am 19.03.2012 09:40, schrieb Martin Petersson:
Hi Christian
Yes i noticed that but why or what do i have to do to get the email reminders,
cause I don’t receive any today?
Am 11.04.2012 17:35, schrieb Tim Cutts:
There might be more satisfactory and general solutions that could be
implemented in the Results.tsv mason page. Rather simplistically, it could
just run ScrubHTML across everything that comes out of the ColumnMap.
Long time ago I send an patch for
Am 18.04.2012 16:31, schrieb Tim Cutts:
On 18 Apr 2012, at 13:07, Austin Denyer wrote:
System:
RT version 4.0.5
Apache version 2.2.16
PostgreSQL version 8.4.11
Debian version 6.0.4
Kernel version 2.6.24-25-xen (64-bit)
I've not used the Debian packaged version - is it
1) and 2)?
Thanks a lot for your help.
Greetings,
Christian Loos
Network Documentation Fibre Management
_
NETCOLOGNE Gesellschaft für Telekommunikation mbH
Am Coloneum 9 | 50829 Köln
Tel: 0221 -276 | Fax: 0221
Queue and the LIKE operator was never supported in any RT version!
But I think this should be on the wish-list for 4.2.
-Chris
Am 31.05.2012 14:09, schrieb Claes Jansson:
Hi!
In 3.8.8 I used a advanced search like this:
( Status = 'open' OR Status = 'new' OR Status = 'stalled' ) AND
a
workaround for this?
//Claes
Christian Loos
Network Documentation Fibre Management
_
NETCOLOGNE Gesellschaft für Telekommunikation mbH
Am Coloneum 9 | 50829 Köln
Tel: 0221 -276 | Fax: 0221 -7276 | Mobil: 0177
2001
From: Christian Loos cl...@netcologne.de
Date: Mon, 18 Jul 2011 12:44:35 +0200
Subject: [PATCH] show queue select on ticket cloning
If you come to the ticket create page by the create link in the links section
of a ticket (cloning), show a queue select box.
If you change the queue, the create
Am 14.06.2012 10:46, schrieb Johan Sjöberg:
Hi.
I just upgraded our RT install from 3.8.10 to 3.8.12. After this RT was
unable to send e-mail messages with the default outgoing mail setting
(sendmailpipe). I change mail command to sendmail (and removed –t from
mail arguments), and then it
preparation code: my condition
Custom action cleanup code: my action
Both scrip's do the same but I want to know if they are may be handled
internally different.
Thanks!
Chris
Christian Loos
Network Documentation Fibre Management
Am 27.06.2012 22:53, schrieb Ruslan Zakirov:
Hi,
Should work in 4.0.6.
But for me it don't work in 3.8.13.
I send an message to the devel list on 2012-06-22 but didn't any reply
until now.
Chris
Am 25.08.2012 18:17, schrieb Mik J:
Hello,
I'm trying to install RT and I'm a bit confused.
I have read many documentations.
During the install process I did
# cd rt-4.0.5
# ./configure --with-db-database=rtrackerdb --with-db-rt-user=rt
--with-db-rt-pass='rtpwd' --with-db-dba=mydba
TimeLeft
)
);
I will send this within the next days to BPS to maybe integrate this in
RT 4.2.
Chris
From 53272e2154ad5c3b44580e569194473544cfe594 Mon Sep 17 00:00:00 2001
From: Christian Loos cl...@netcologne.de
Date: Wed, 29 Aug 2012 16:30:37 +0200
Subject: [PATCH] new config option
Am 24.10.2012 16:15, schrieb Holger Haase:
Hi all,
I searched (Google/wiki/nabble/...) and tried for several hours now. Nothing
worked.
I have to make sure tha a ticket can only be closed if a custom field (or
maybe transaction custom field) has a specific value.
I have more than one
uncomment this line:
#use base qw(RT::Action);
Chris
Am 26.10.2012 15:02, schrieb Red Pantyhose:
Dear rt-users
I created the following ActionScrip Module below - the Module is
registered.
But i get the following Error:
Oct 26 14:42:49 rt RT: Scrip Prepare 14 died. - Can't locate
Am 14.12.2012 03:42, schrieb Thomas Sibley:
On 12/13/2012 04:44 PM, Tony G Palomino wrote:
Hi all,
I'm looking for a way to manually specify a column width in search
results. I'm running RT 4.0.5 at the moment.
I have a search which displays fields in one long row (which is what I
want).
Hi,
why not just call in you PHP app
https://your-rt-server-url/REST/1.0/
with user and pass as post parameter and check the first line of the
response for the status
* 200 Ok = successful login
* 401 Credentials required = not successful login
Chris
Am 20.12.2012 12:56, schrieb Scotto
Am 04.01.2013 23:42, schrieb Thomas Sibley:
jQuery and related libraries will get updated with the next major
release, RT 4.2.
It would be great if you also can add the translations for date and time
picker.
Am 07.01.2013 20:45, schrieb Thomas Sibley:
The JS translations? That's a good point. Create a ticket for it and
link to 4.2.0?
I created ticket
http://issues.bestpractical.com/Ticket/Display.html?id=22133
Can you please link it to 4.2
Maybe RT::Extension::TicketLocking?
https://github.com/bestpractical/rt-extension-ticketlocking
Chris
Am 15.01.2013 04:53, schrieb Samuel Paris:
Hi Guys
We’ve recently started using RT for a department of about 15 users.
We’re having a problem where multiple users are simultaneously
Am 24.01.2013 04:16, schrieb Rob Ansaldo:
We would like to display FreeformContactInfo in the More about requestor
section of the ticket display. We already populate this field with info
useful to our help desk staff and had customized RT3 to display this.
After upgrading to RT4, I cannot
Am 30.01.2013 17:31, schrieb Roy McMorran:
Greetings,
I'm receiving incoming tickets from a web form. Certain required form
fields (e.g. operating system, asset tag, etc.) are being extracted into
custom fields, and that's working well.
I'd like to transform the ticket 'body' on creation
Hi Kevin,
this scrip open the parent ticket if all dependent are closed:
my $deps = $self-TicketObj-DependedOnBy;
while( my $link = $deps-Next ) {
next unless $link-BaseURI-IsLocal;
my $dep = $link-BaseObj;
next if $dep-QueueObj-IsInactiveStatus($dep-Status);
Hi Kevin,
I can't understand that my scrip didn't work for you as we use this
scrip in our RT without any problem.
If you change your line
$l-BaseObj-SetStatus('open');
to
$l-BaseObj-SetStatus('open')
unless $l-BaseObj-HasUnresolvedDependencies;
the parent ticket is only open until all child
Am 13.02.2013 14:19, schrieb Craig Ringer:
Yes, yes I am. Inevitably, as soon as I posted this message I noticed
that there's a timezone field in the user table, though it isn't exposed
in the UI and is defined as varchar(50) with no CHECK constraint, so
it's not exactly clear what's supposed
/4.2/charts-improvments
From 79143877d2d153d6d0299acfc1794539ac3a82e9 Mon Sep 17 00:00:00 2001
From: Christian Loos cl...@netcologne.de
Date: Tue, 19 Jul 2011 10:52:14 +0200
Subject: [PATCH] add DaysCreatedToResolved grouping
---
lib/RT/Report/Tickets_Vendor.pm |8 +++-
1 files changed, 7
Don't forget the cronjobs:
https://github.com/bestpractical/rt/blob/stable/README#L190
https://github.com/bestpractical/rt/blob/stable/README#L198
Chris
Am 26.02.2013 01:09, schrieb John Buell:
Ok, I have users set up, groups set up (company departments), queues set
up…. The RT box seems to
Am 16.04.2013 13:48, schrieb Maciej Dobrzanski:
$ticket-Correspond(Content = $transaction-Content);
I think
$ticket-Correspond(Content = $transaction-ContentAsMIME);
is what you search for.
Chris
Am 13.06.2013 19:08, schrieb rt4:
S18apache2 and S19postgresql.
Changed postgresql to S17, but that didn't fix it.
If your OS uses Upstart instead of SysV for Init scrips it isn't
guarantied that PostgreSQL starts before Apache.
In Debian they solved the problem with an RT Init scrips which
Am 17.06.2013 20:33, schrieb Chris Hall:
I've got a bit of a weird problem, and wondered if anybody has a
solution for it.
We have several queues, and a few are grouped up by name. For example:
Queue A tier 1
Queue A tier 2
Queue A tier 3
Queue B tier 1
Queue B tier 2
Queue B tier
Am 28.06.2013 09:05, schrieb Johan Sjöberg:
Hi
We have a ticket that has grown extremely large because of many mails
and lots of included quotes. This means that it takes forever to open in
RT. Is it possible to edit the database and truncate the content in each
“post”? It seems like
Am 28.06.2013 21:52, schrieb John Apodaca:
There is a great procedure for installation of RT 4. Has anyone else
used it?
Install Request Tracker 4
http://binarynature.blogspot.com/2013/05/install-request-tracker-4.html
I installed CentOS 6.4, Apache HTTP 2.2.15, and MySQL 5.6.12.
The
Am 13.08.2013 22:35, schrieb Boli:
Hi All,
Apologies if I have missed something obvious.
How can I re-send an attachment that has previously been attached to a
ticket without downloading it and re-attaching it.
For example, if a new requestor or CC is added to a ticket, and I want
to
Hi Kevin,
Am 14.08.2013 16:36, schrieb Kevin Falcone:
The alternate (attaching a previously attached attachment to a new
reply) is something we've explored in a few branches with clients, but
nothing we've written has stuck or been right for mainstream release.
-kevin
maybe you can share
Am 03.09.2013 23:04, schrieb Kevin Falcone:
I have not worked with your extension yet, but as I recall the two
largest complaints with the branch as-is were:
Maybe you or one of the other developers have time to have a look on my
extension.
Display of attachments on the new replies (they
Hi,
I'm currently a little bit lost within the article rights.
Problem:
a user can see on the ticket update page the dropdown list with the
articles, but if he select an article the page reloads but the article
content isn't included in the message box.
If I (with SuperUser power) select an
OK, found the solution by my self.
I had to give the user the SeeClass right.
Am 11.09.2013 16:55, schrieb Christian Loos:
Hi,
I'm currently a little bit lost within the article rights.
Problem:
a user can see on the ticket update page the dropdown list with the
articles, but if he
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