[rt-users] RT3.8 Debian packages now in experimental

2008-11-12 Thread Dominic Hargreaves
-perl, the versioned depends for which isn't correctly declared in the released packages yet. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin

[rt-users] deactivate_scrip / QueueDeactivatedScrip functionality in RT 3.8?

2008-11-12 Thread Dominic Hargreaves
whether there are any plans to have this merged into core too. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

[rt-users] [FIXED] deactivate_scrip / QueueDeactivatedScrip functionality in RT 3.8?

2008-11-13 Thread Dominic Hargreaves
On Wed, Nov 12, 2008 at 05:56:12PM +, Dominic Hargreaves wrote: I'm working on upgrading an RT3.4 instance to RT3.8. One of the extensions already in use is the above mentioned patch/extension. The most recent version of this appears to be http://page.mi.fu-berlin.de/pape/rt3/patches

Re: [rt-users] Auto reply - ticket transaction

2008-11-17 Thread Dominic Hargreaves
share with us such written scrip it will be greatly appreciated. I've not used it, but this looks like a job for RTFM http://bestpractical.com/rtfm/ Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford

[rt-users] Gnupg interaction with speedycgi in RT 3.8.1

2008-11-18 Thread Dominic Hargreaves
HTML document), and sometimes all I get is the standard Premature end of script headers message. Does this sound familiar to anyone? Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford

Re: [rt-users] Gnupg interaction with speedycgi in RT 3.8.1

2008-11-18 Thread Dominic Hargreaves
a bit more prodding during daylight hours, but if it's not really being used these days then I might just attach a health warning to the handler and be done with it. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford

Re: [rt-users] Gnupg interaction with speedycgi in RT 3.8.1

2008-11-19 Thread Dominic Hargreaves
On Wed, Nov 19, 2008 at 08:55:11AM -0500, Jesse Vincent wrote: On Tue 18.Nov'08 at 23:45:50 +, Dominic Hargreaves wrote: Heh. I wasn't aware that speedycgi was marginal, or deprecated :) Should we be marking it as such? Well, if it's otherwise working well AND in active use, I'm happy

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

2009-01-08 Thread Dominic Hargreaves
I get packages for the latest RT 3.8.2? anybody working already on this? Yep - I hope to get packages uploaded to experimental (or possibly unstable - it won't be a candidate for lenny anyway due to the new package name) in the next few days. -- Dominic Hargreaves, Systems Development

[rt-users] Text::Template versions (was Re: [Rt-announce] RT 3.8.2 Released)

2009-01-08 Thread Dominic Hargreaves
the dependency be relaxed to some other version of Text::Template? I can't see any particularly relevant entry in the T::T changelog, but I don't quite understand the above RT changelog entry either. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

2009-01-09 Thread Dominic Hargreaves
of the packages on etch and lenny at http://pkg-request-tracker.alioth.debian.org/. I'm currently deploying rt3.8 using the packages in experimental on etch, and will do so on lenny at some point after the release, so I'm aware of the need to make sure they're installable. Dominic. -- Dominic

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

2009-01-09 Thread Dominic Hargreaves
based on the packages from Debian proper, but we can consider maintaining one on alioth.debian.org if that makes the most sense. Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

2009-01-14 Thread Dominic Hargreaves
On Thu, Jan 08, 2009 at 03:06:48PM +, Dominic Hargreaves wrote: On Thu, Jan 08, 2009 at 03:34:21PM +0100, Martin Maurer wrote: Andrew published well working Lenny packages for 3.8.1 (deb http://debian.etc.gen.nz http://debian.etc.gen.nz lenny rt), also similar packages are available

Re: [rt-users] Postgres and 3.8.2

2009-01-15 Thread Dominic Hargreaves
a completely new database. Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

2009-01-16 Thread Dominic Hargreaves
uploaded to unstable, which shouldn't be long. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Programatically creating tickets with specific id numbers

2009-01-19 Thread Dominic Hargreaves
can point me towards examples on the Net of code for doing this sort of migration I'd be grateful. You might find that there is inspiration to be drawn from dumpfile-to-rt-3.0, part of RT::Extension::RT2toRT3 available on CPAN. -- Dominic Hargreaves, Systems Development and Support Team

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

2009-01-27 Thread Dominic Hargreaves
On Tue, Jan 27, 2009 at 05:16:54PM +0100, Martin Maurer wrote: -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves Sent: Freitag, 16. Jänner 2009 09:36 To: rt-users

Re: [rt-users] Security risk! Passwords can be compromised!

2009-02-04 Thread Dominic Hargreaves
trivially reading passwords over your shoulder when they are displayed on your screen. Are you sure what you're actually looking at isn't a password *hash*? That's what you'd normally expect to find in the userPassword attribute, and isn't the same thing at all. -- Dominic Hargreaves, Systems

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

2009-02-04 Thread Dominic Hargreaves
On Tue, Jan 27, 2009 at 04:45:15PM +, Dominic Hargreaves wrote: I hesitate to say again, since I previously expected to be able to do an upload the same week. I'm just testing our current candidate, but there's a new bug which requires a new package upload to Debian which I'll want to get

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

2009-03-16 Thread Dominic Hargreaves
On Wed, Feb 04, 2009 at 02:05:27PM +, Dominic Hargreaves wrote: On Tue, Jan 27, 2009 at 04:45:15PM +, Dominic Hargreaves wrote: I hesitate to say again, since I previously expected to be able to do an upload the same week. I'm just testing our current candidate, but there's a new

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

2009-04-02 Thread Dominic Hargreaves
by with the appropriate package pinning? Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] New queue not shown in drop down

2009-04-03 Thread Dominic Hargreaves
. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com

Re: [rt-users] 403 returned by rt-mailgate / mail-gateway

2009-04-29 Thread Dominic Hargreaves
/apache2-modperl2.conf -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

Re: [rt-users] how to migrate data from sqlite to mysql

2009-08-19 Thread Dominic Hargreaves
did document what should be a migration at http://pkg-request-tracker.alioth.debian.org/3.6-databases/ What exactly do you see as missing from the dump? Note the discussion on the predefined system objects on that page and possible workaround. -- Dominic Hargreaves, Systems Development

Re: [rt-users] Perl version

2009-09-16 Thread Dominic Hargreaves
, and I'm curious as to what possible problems we might be in for (though we've seen none). Here at work we're also running RT 3.8 with perl 5.8.8 and haven't seen any problems. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford

Re: [rt-users] Can't populating database schema - new rt3.8 installation

2009-09-21 Thread Dominic Hargreaves
creation. --skip-creates is a Debian modification, designed to populate the database without DBA privileges. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin

[rt-users] rt2tort3: problems importing scrips

2009-10-02 Thread Dominic Hargreaves
in more depth than I? Thanks, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] rt2tort3: problems importing scrips

2009-10-02 Thread Dominic Hargreaves
On Fri, Oct 02, 2009 at 03:05:28PM +0100, Dominic Hargreaves wrote: Hi, I'm currently preparing an upgrade from RT 2.0 to RT 3.8, and I'm working through various problems with the rt2tort3 process (I'll post some patches to other miscellaneous problems when I'm done). Currently I'm

Re: [rt-users] Improved RT2 to RT3 scripts

2009-10-07 Thread Dominic Hargreaves
database is PostgreSQL. This was with the latest devel release of RT::Extension::RT2toRT3. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt

Re: [rt-users] Partial upgrade form 3.6.1 to 3.8.5

2009-10-08 Thread Dominic Hargreaves
release without hosing your system; the packages are available in squeeze/sid. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

[rt-users] RT-Extension-QuickResolve?

2009-10-22 Thread Dominic Hargreaves
. Thanks, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

[rt-users] rt2tort3 import errors

2009-11-03 Thread Dominic Hargreaves
: Debian sarge, postgres 7.4 RT2 migrate install: Debian lenny, postgres 7.4 (with suitably old DBIx::SearchBuilder etc) RT3 test install: Debian lenny, postgres 8.3, RT 3.8.5 (haven't moved to 3.8.6 yet as I wanted to complete one round of testing beforehand). Thanks, Dominic. -- Dominic Hargreaves

Re: [rt-users] rt2tort3 import errors

2009-11-03 Thread Dominic Hargreaves
to set it to the EffectiveId to that is given in the arguments to Create, which is not 0. The plot thickens (and it's time for me to go home :) -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford

Re: [rt-users] rt2tort3 import errors

2009-11-10 Thread Dominic Hargreaves
with RT3.8 but maybe I'm wrong. Or possibly noone has used the incremental mode? I've a number of patches to rt2tort3 I'd like to feed upstream; what's the best place for them? rt.cpan.org? -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford

[rt-users] Slow queries building list of privileged users (Postgres)

2009-11-20 Thread Dominic Hargreaves
other common slow queries (the former is already in an RT ticket: http://rt3.fsck.com/Ticket/Display.html?id=13056 ) Thanks, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http

Re: [rt-users] Slow queries building list of privileged users (Postgres)

2009-11-20 Thread Dominic Hargreaves
On Fri, Nov 20, 2009 at 11:41:50AM +, Dominic Hargreaves wrote: I'm migrating from an RT 2 install to an RT 3.8 install with around 170 privileged users (and around 90,000 total users). I've done some initial testing with RT 3.8.6 and have observed that building the list of privileged

Re: [rt-users] Slow queries building list of privileged users (Postgres)

2009-11-20 Thread Dominic Hargreaves
On Fri, Nov 20, 2009 at 08:02:46AM -0600, Kenneth Marshall wrote: On Fri, Nov 20, 2009 at 11:41:50AM +, Dominic Hargreaves wrote: I'm migrating from an RT 2 install to an RT 3.8 install with around 170 privileged users (and around 90,000 total users). I've done some initial testing

Re: [rt-users] Slow queries building list of privileged users (Postgres)

2009-11-20 Thread Dominic Hargreaves
is attached to another message in this thread. autovacuumed, etc) Yup, I believe so. I also did a manual VACUUM ANALYZE before running the tests. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature

Re: [rt-users] Slow queries building list of privileged users (Postgres)

2009-11-20 Thread Dominic Hargreaves
On Fri, Nov 20, 2009 at 10:30:32AM -0600, Kenneth Marshall wrote: On Fri, Nov 20, 2009 at 04:14:52PM +, Dominic Hargreaves wrote: The indexes we have defined are the standard ones from the 3.8.6 schemas, plus one of the two I already posted: CREATE INDEX Groups3 ON Groups (LOWER

Re: [rt-users] Migrating from SQLite to MySQL

2009-11-26 Thread Dominic Hargreaves
? :)] Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Logs say: mason_handler.fcgiindex.html, browser missing css, gives me 404 on initial login

2009-12-02 Thread Dominic Hargreaves
ScriptAlias / /usr/local/rt/vp/rt3.8.6/bin/mason_handler.fcgi without changing the result. What is it I might be missing here, please? Try ScriptAlias / /usr/local/rt/vp/rt3.8.6/bin/mason_handler.fcgi/ (ie with the extra / at the end). This is the configuration I'm using. -- Dominic

Re: [rt-users] Stripping attachments for outgoing mail for specific queue

2009-12-09 Thread Dominic Hargreaves
from the global templates of the same name, and remove the RT-Attach-Message: yes line from them. You shouldn't need to modify the scrips as long as you name the per-queue templates after the global ones, so they will automatically override them, I believe. -- Dominic Hargreaves, Systems

Re: [rt-users] unprivileged users need to log in twice

2009-12-09 Thread Dominic Hargreaves
://wiki.debian.org/AptPinning and http://www.backports.org/dokuwiki/doku.php may also be useful. I have deployments of RT3.8 on both etch and lenny and will generally make sure the packages work on both. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University

Re: [rt-users] unprivileged users need to log in twice

2009-12-15 Thread Dominic Hargreaves
haven't been able to be more proactive. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] unprivileged users need to log in twice

2009-12-15 Thread Dominic Hargreaves
lenny's request-tracker3.6, but I have no idea what is going on with etch's request-tracker3.6 and am unlikely to be able to install an etch system to test. The bug report in the debian tracker sounded like mismatched url/cookies Okay, thanks. Dominic. -- Dominic Hargreaves, Systems

Re: [rt-users] unprivileged users need to log in twice

2009-12-15 Thread Dominic Hargreaves
On Tue, Dec 15, 2009 at 05:19:16PM +, Dominic Hargreaves wrote: On Tue, Dec 15, 2009 at 09:38:18AM -0500, Kevin Falcone wrote: Pull d9ab3597c6193ac82d93bc7882c06f8eab7cbc86 out of the git repo Also I would like to advise against patching package-installed files directly in this way

Re: [rt-users] rt2tort3 import errors

2010-01-07 Thread Dominic Hargreaves
of its life; response times went through the floor over the last few months). I will try and push through a few other minor changes and suggestions for improvement I've collected as part of the process when I have a moment. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support

[rt-users] Malicious MIME type handling

2010-01-19 Thread Dominic Hargreaves
suggesting a change from the Content-Type mangling to the addition of the Content-Disposition header? Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature

Re: [rt-users] Slow queries building list of privileged users (Postgres)

2010-01-19 Thread Dominic Hargreaves
upgrade, but hopefully this is still useful. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

Re: [rt-users] RT and email bounces

2010-01-25 Thread Dominic Hargreaves
issues still to work out, but if people would be interested I can post the details to the wiki when I'm finished. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature

Re: [rt-users] Upgrade and migration questions

2010-01-27 Thread Dominic Hargreaves
in! -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

[rt-users] Full-text indexing on Pg (was Re: Upgrade and migration questions)

2010-01-27 Thread Dominic Hargreaves
On Wed, Jan 27, 2010 at 08:58:47AM -0600, Kenneth Marshall wrote: On Wed, Jan 27, 2010 at 02:45:52PM +, Dominic Hargreaves wrote: Just to note that I assume you're talking about http://wiki.bestpractical.com/view/PostgreSQLFullText which isn't a standard part of RT yet; I wondered

Re: [rt-users] Creating Group and giving Rights.

2010-02-02 Thread Dominic Hargreaves
contains (approximately) just the stub code generated by DBIx::SearchBuilder describing the schema. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature

Re: [rt-users] Malicious MIME type handling

2010-02-03 Thread Dominic Hargreaves
On Tue, Feb 02, 2010 at 11:22:56AM -0800, Jesse Vincent wrote: On Tue 19.Jan'10 at 13:15:59 +, Dominic Hargreaves wrote: I've noticed that there is some logic to override the mime type of HTML attachments ($TrustHTMLAttachments config) to avoid javascript XSS attacks in RT. Now

Re: [rt-users] transferring tickets between RT instances

2010-02-04 Thread Dominic Hargreaves
my and your purposes, but I have not yet got round to trying it out. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature ___ http://lists.bestpractical.com

Re: [rt-users] Installing rt2 on Fedora Core 6

2010-03-01 Thread Dominic Hargreaves
migration tools http://search.cpan.org/~falcone/RT-Extension-RT2toRT3-1.26/ In addition, you might find the patches at http://github.com/jmdh/rt2-to-rt3 helpful if you're migrating to RT3.8. (note that these haven't been fully reviewed by Best Practical; use at your own risk). -- Dominic

Re: [rt-users] Excluding Global Scripts/Actions from a queue

2010-03-04 Thread Dominic Hargreaves
. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] More about box loads very slowly

2010-03-08 Thread Dominic Hargreaves
). It might be useful to add this information to the wiki here: http://wiki.bestpractical.com/view/DatabaseIndexes Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature

[rt-users] Bounce loops when bounces include subject tag

2010-03-30 Thread Dominic Hargreaves
sets of correspondence. Does this seem reasonable? Has anyone else who is feeding bounces back into RT experienced this problem? I'm somewhat surprised we've only just seen it, to be honest, and only once. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University

[rt-users] Next 3.8 release date?

2010-04-08 Thread Dominic Hargreaves
preparing Debian packages in the light of the upcoming freeze. Thanks, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy

Re: [rt-users] Next 3.8 release date?

2010-04-08 Thread Dominic Hargreaves
On Thu, Apr 08, 2010 at 12:00:20PM -0400, Kevin Falcone wrote: You probably want to track the 3.8.8-releng branch There are a few last blockers remaining before we can consider an rc, but people are working on them Thanks Kevin, that's very useful. Dominic. -- Dominic Hargreaves, Systems

Re: [rt-users] Forward ticket - Entry in Ticket history

2010-05-21 Thread Dominic Hargreaves
anywhere or would it be best to start from 3.8-trunk? Thanks, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy

[rt-users] Storing messages containing invalid encodings

2010-06-15 Thread Dominic Hargreaves
, and the oft-quoted principal of being liberal in what one accepts, there is clearly some room for improvement here. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature Discover RT's

Re: [rt-users] Install RT on Rackspace Cloud Server

2010-07-27 Thread Dominic Hargreaves
whilst doing that stage of testing. This assumes that no local modifications have been made to the old system. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature Discover RT's hidden secrets with RT

Re: [rt-users] RT::Authen::ExternalAuth

2010-09-02 Thread Dominic Hargreaves
://support.microsoft.com/kb/315071 It was dying for me as well until we changed that. Cron runs it now. Alternatively, you could modify the LDAP import script to use Net::LDAP::Control::Paged. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford

Re: [rt-users] Have their been changes in any Indexes between 3.8.4 and 3.8.8?

2010-10-03 Thread Dominic Hargreaves
I wanted to make sure that no indices had changed between 3.8.4 and 3.8.8 so that the index recreation works as expected. No index changes have taken place since 3.8.4. See etc/upgrade/3.8.* for confirmation. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team

Re: [rt-users] Have their been changes in any Indexes between 3.8.4 and 3.8.8?

2010-10-03 Thread Dominic Hargreaves
On Sun, Oct 03, 2010 at 12:28:41PM +0100, Dominic Hargreaves wrote: On Fri, Oct 01, 2010 at 04:06:52PM -0400, Josh Narins wrote: I'm converting a 2.0.15 RT system with mysql to 3.8.8 using Kai's scripts.[1] For performance reasons, he drops the indices before the insert

Re: [rt-users] How to install RT-3.8.8 on Debian lenny

2010-11-17 Thread Dominic Hargreaves
look at /usr/share/doc/request-tracker3.8/README.Debian and the other documents in that directory too. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature

Re: [rt-users] How to install RT-3.8.8 on Debian lenny [SOLVED]

2010-11-17 Thread Dominic Hargreaves
, the Jesse's Xmas gift! Why wait? Start building RT4 Debian packages! It's on my list... -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature

Re: [rt-users] Upgrade 3.6 to 3.8.

2011-01-23 Thread Dominic Hargreaves
to use the same WebPath as your live service (dpkg-reconfigure request-tracker3.8) and then reconfigure Apache to use RT 3.8. * Start up your web server and MTA again Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc

Re: [rt-users] : Re: cannot display requestor or requestors attributes in rt CLI when specifying fields

2011-01-26 Thread Dominic Hargreaves
-tracker3.8/html/[..] and then make modifications there; at least that way the change will not be overwritten by updates (although the user would then need to ensure that any upstream changes to the file are reflected in their local version). Dominic. -- Dominic Hargreaves, Systems Development

Re: [rt-users] cannot display requestor or requestors attributes in rt CLI when specifying fields

2011-01-27 Thread Dominic Hargreaves
code base so that future releases will include it? (assuming that this isn't going to break some other piece of critical functionality!). I would write an email to rt-b...@bestpractical.com including a reference to this thread. Cheers, Dominic. -- Dominic Hargreaves, Systems Development

Re: [rt-users] Overlay - local Problem

2011-02-05 Thread Dominic Hargreaves
This looks like a Debian-related path. On Debian (using the packages), the local path would be /usr/local/share/request-tracker3.6/lib/RT/Interface/Email.pm not either of the two options currently suggested. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University

Re: [rt-users] Problems with RequestTracker

2011-02-11 Thread Dominic Hargreaves
with the state directories) but multiple manual installations in different directories ought to work. Then I modified RT to support the two things above, but now I get the hell of mySQL performance and it crash all the time How did you change it? -- Dominic Hargreaves, Systems Development

Re: [rt-users] scrip OnComment triggered when script is resolved

2011-02-22 Thread Dominic Hargreaves
am considering cherry-picking some issues for a point-release (subject to the stable update policies). Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature

Re: [rt-users] scrip OnComment triggered when script is resolved

2011-02-22 Thread Dominic Hargreaves
On Tue, Feb 22, 2011 at 04:05:19PM +0100, Nicolas GUIOT wrote: On Tue, 22 Feb 2011 13:31:29 + Dominic Hargreaves wrote: Just to note: if any request-tracker3.8 Debian users do have particular issues with the version in stable, feel free to file them in the Debian BTS, especially

[rt-users] A fix which may be relevant if you are processing bounces in RT

2011-06-09 Thread Dominic Hargreaves
may not want to apply it, but it's turned out to be important to us. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature

Re: [rt-users] RT4 and Plack

2011-06-22 Thread Dominic Hargreaves
gradually adding all missing dependencies in squeeze to squeeze-backports. Once 4.0.1 comes out, I'll upload it unstable. Once 4.0.1 migrates to testing, I'll upload it to squeeze-backports. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services

Re: [rt-users] two side-by-side installations

2011-08-05 Thread Dominic Hargreaves
] Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature 2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] two side-by-side installations

2011-08-05 Thread Dominic Hargreaves
of tricks and hacks built up over the years which may not all be relevant. The usual Debian advice applies; after installing the package with apt-get, check README.Debian which has various pointers to relevant documentation. -- Dominic Hargreaves, Systems Development and Support Team Computing

Re: [rt-users] Updating RT_SiteConfig in RT4.0.2

2011-09-15 Thread Dominic Hargreaves
this for you). -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San

Re: [rt-users] Updating RT_SiteConfig in RT4.0.2

2011-09-15 Thread Dominic Hargreaves
from my Debian ones so there's no remerging to do. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA

Re: [rt-users] RT4 - mod_perl problem with apache2

2011-11-03 Thread Dominic Hargreaves
://bugs.debian.org/cgi-bin/bugreport.cgi?bug=632129. If anyone has anything to add to that bug report, that'd be helpful. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature RT

Re: [rt-users] Upgrading RT installed from distro packages

2011-12-12 Thread Dominic Hargreaves
recover DB from backup and swap back packages. RT3.8 and RT4 can be installed alongside each other using the Debian packages. The best option for RT 4 in Ubuntu using the packages is to upgrade to 11.10 where they are already available. I believe RT3.8 is also available on 11.10. -- Dominic

Re: [rt-users] Debian/Ubuntu rt-setup-database doesn?t work

2012-03-28 Thread Dominic Hargreaves
forget some packet to install... Any help? -- Un saludo. Juanjo Corral -- Un saludo. Juanjo Corral -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature

[rt-users] Heads-up: request-tracker3.8 in Ubuntu 12.04 LTS

2012-05-04 Thread Dominic Hargreaves
://bugs.launchpad.net/bugs/990516 for more information. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature

Re: [rt-users] RT update from ubuntu distro

2012-05-11 Thread Dominic Hargreaves
: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves Sent: Friday, May 11, 2012 12:54 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT update from ubuntu distro On Thu, May 10, 2012 at 10:15:03PM

Re: [rt-users] RT update from ubuntu distro

2012-05-14 Thread Dominic Hargreaves
Of Dominic Hargreaves Sent: Friday, May 11, 2012 10:26 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT update from ubuntu distro Hi, That's the Debian source package. You can rebuild the binary packages if you want, but I suspect the prebuilt binary packages

Re: [rt-users] 2 serious errors since I upgraded this morning to 3.8.8-7+squeeze3

2012-06-04 Thread Dominic Hargreaves
to squeeze1 (not squeeze2) and wait for the erratum DSA. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature

[rt-users] Security fixes for Ubuntu: testers needed

2012-06-10 Thread Dominic Hargreaves
-p1 ../patch-you-downloaded dpkg-buildpackage -us -uc Check which RT related packages you have installed and then install the equivalents from the .deb files which the above hopefully produced. Then comment on the relevant bug about the success or failure. Dominic. -- Dominic Hargreaves

Re: [rt-users] RTFM problem deleting article / CurrentUserCanSee Unimplemented

2012-08-01 Thread Dominic Hargreaves
and push this out one way or another over the weekend. Testing before then would be very welcome. -- Dominic Hargreaves, Systems Development and Support Section IT Services, University of Oxford signature.asc Description: Digital signature

Re: [rt-users] RTFM problem deleting article / CurrentUserCanSee Unimplemented

2012-08-02 Thread Dominic Hargreaves
]. http://anonscm.debian.org/gitweb/?p=pkg-request-tracker/rt-rtfm.git;a=shortlog;h=refs/heads/squeeze Can you clarify how you installed RTFM 2.4.4 (and how you had previously installed 2.4.2)? It's useful feedback in any case. Thanks, Dominic. -- Dominic Hargreaves, Systems Development and Support

Re: [rt-users] Installing RT via Puppet

2012-09-20 Thread Dominic Hargreaves
on ubuntu-users; packages for RT4 are already available in later releases of Ubuntu: http://packages.ubuntu.com/search?keywords=request-tracker4searchon=sourcenamessuite=allsection=all -- Dominic Hargreaves, Systems Development and Support Section IT Services, University of Oxford signature.asc

Re: [rt-users] Installing RT via Puppet

2012-09-20 Thread Dominic Hargreaves
manifests use, but I understand this desire. My suggestion is based on the knowledge of how often the Ubuntu and EPEL repositories are painfully out of date. (Debian, as I noted before, is kept up to date, especially if you pin from testing.) (or use stable-backports). -- Dominic Hargreaves

Re: [rt-users] RT 4.0.8 on Ubuntu 12.04 release config error help

2012-11-06 Thread Dominic Hargreaves
native code is being compiled. Does autotools just assume that it will be needed at some point or is it left over from long ago when there were SUID wrappers? Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Section IT Services, University of Oxford signature.asc Description

Re: [rt-users] xml:rss ... missing

2012-11-06 Thread Dominic Hargreaves
modules via apt. You can see a list of likely looking packages at http://packages.debian.org/sid/request-tracker4 -- Dominic Hargreaves, Systems Development and Support Section IT Services, University of Oxford signature.asc Description: Digital signature We're hiring! http

Re: [rt-users] can't find /etc/request-tracker4/apache2-modperl2.conf

2012-11-08 Thread Dominic Hargreaves
the Debian/Ubuntu packge; the file in /etc you refer to comes from the latter. What you want if you're already installed from source is http://www.bestpractical.com/rt/docs/latest/web_deployment.html (could that perhaps be linked from README?) -- Dominic Hargreaves, Systems Development and Support

[rt-users] Ubuntu package update testing needed

2012-11-13 Thread Dominic Hargreaves
/comments/11 and send your test reports to the bug report: https://bugs.launchpad.net/ubuntu/+source/request-tracker3.8/+bug/1004834 Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Section IT Services, University of Oxford signature.asc Description: Digital signature

Re: [rt-users] RT4 - Ubuntu 12.04- Apache2 - Fastcgi

2012-11-29 Thread Dominic Hargreaves
. -- Dominic Hargreaves, Systems Development and Support Section IT Services, University of Oxford signature.asc Description: Digital signature We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Multi-tenant

2012-12-13 Thread Dominic Hargreaves
rather than a handful of separate ones? Efficiencies in administration overhead and hardware requirements (depending on the relative volume of transactions, of course) are two that spring to mind immediately. -- Dominic Hargreaves, Systems Development and Support Section IT Services, University

Re: [rt-users] Plugin install in RT4 / Debian Squeeze

2012-12-14 Thread Dominic Hargreaves
-tracker4/plugins. You may need to tweak the plugin Makefile.PL if it's not installing there. This is a weak area of the Debian packaging of RT (since we assume that you only install plugins from Debian packages). I'm not sure if it can be fixed in a generic way OTTOMH. -- Dominic Hargreaves, Systems

  1   2   >