[rt-users] Tickets time affected on service contrats

2017-02-08 Thread Frank Soyer
Hi all, I wonder if an extension or some solution exists for managing service contracts, I mean, registering somewhere for a queue and/or a (some) requestor(s), a total time to decrement, and decrementing it with the time spent on tickets of this resquestor(s). Or, at least, report on demand

Re: [rt-users] ?==?utf-8?q? Tickets time affected on service contrats

2017-02-09 Thread Frank Soyer
And, I forgot to say that during my researches, I was wondering if custom fields can help me. Any idea with this ? Frank Le Mercredi 8 Février 2017 16:29 CET, Matt Zagrabelny <mzagr...@d.umn.edu> a écrit:  Hi Frank, On Wed, Feb 8, 2017 at 4:11 AM, Frank Soyer <fso...@systea.fr>

Re: [rt-users] ?==?utf-8?q? Tickets time affected on service contrats

2017-02-09 Thread Frank Soyer
Mercredi 8 Février 2017 16:29 CET, Matt Zagrabelny <mzagr...@d.umn.edu> a écrit:  Hi Frank, On Wed, Feb 8, 2017 at 4:11 AM, Frank Soyer <fso...@systea.fr> wrote: > Hi all, > I wonder if an extension or some solution exists for managing service > contracts, I mean, registering