I am trying to import data from RT 3.8.4 into RT 4.2.10.
I first tried to update in place, but that failed. [Ancient version of Ubuntu
(9.10, current LTS 14) with ancient Perl and ancient Apache.]
I next did a clean install on SUSE (12.2, 64bit), which worked.
Now I need to add the old data.
I
On 02/07/15 14:55, Josep Manel Andr?s wrote:
make upgrade-database
And at this point the upgrade stops and drops an error (after filling up
the disk). I've got a 10G database within a 100G hard drive,
:
:
The file that is taking up the space is:
#sql-ib162-2876089901.ibd nearly 80G
Joop wrote:
Have a look at the upgrade-articles script and see if other things might
be missing. From the above it looks like the 'update links' step didn't
work out OK.
I checked the script. The Links were already done before the error.
The Transactions, failed, but my manual update did the
Joop wrote:
On 26-6-2015 19:52, Jeffrey Pilant wrote:
I am trying to import data from RT 3.8.4 into RT 4.2.10.
I first tried to update in place, but that failed. [Ancient version
of Ubuntu (9.10, current LTS 14) with ancient Perl and ancient Apache.]
I next did a clean install on SUSE (12.2
Joop wrote:
On 29-6-2015 2:26, Jeffrey Pilant wrote:
Joop wrote:
On 26-6-2015 19:52, Jeffrey Pilant wrote:
I am trying to import data from RT 3.8.4 into RT 4.2.10.
I first tried to update in place, but that failed. [Ancient version
of Ubuntu (9.10, current LTS 14) with ancient Perl
On 29-7-2015 1:12, Joop writes:
On 29-7-2015 1:12, Jeff Smith wrote:
Thanks for your insight.
I've looked at the headers from one of the messages and I cannot find
anything related to bulk preference (literally, a string search cannot
find bulk anywhere in the headers), but I do have a
Benjamin Klier writes:
>I'm trying to import my users and groups from Active Directory. Getting
>in the users works just fine, but importing the groups (with a
>$LDAPGroupFilter like (|(CN=MY_RT_USERS_*)) ) is giving some errors.
>
>
>The problem seems to be that in our AD the main groups
Anton Panetta wrote:
>Hi There
>I'm curious if anyone else has attempted or found a way to achieve this.
>What I am
>Able to make is this (sort for the lack of formatting)
>
> Ticket
>Queue Statuscount
>new 11
>open
Support at pureview.com wrote:
> I trying to use RT CLI on a CF for operators and I having a hard time to
> get this working. Can any help on this. I do not know what I'm doing
> wrong.
> rt list -i "'CF.{Modtrak}' > 0 AND Created >= '2015-07-01' AND Create <=
> '2015-07-31'"
> rt: Invalid query:
Keith Edmunds wrote:
>We're using the Repeat Ticket extension
>(http://blog.bestpractical.com/2013/03/scheduled-ticket-creation-in-rt.html).
>
>I want to search for all "base" repeating tickets, and the only criteria I
>can come up with to identify them is to search for tickets where the custom
Matt Brennan writes:
> We currently run RT for a number of internal teams (Helpdesk, NetOps,
>System Ops, Marketing Ops, Sales Ops). Our customer support team wants to
>migrate off of Zendesk to RT, however they want their own independent
>instance (because they want to be root on it).
>
> One
norman writes:
>Hi.
>I seem to be missing something.
>there is no "on correspond auto-reply to requester" script that i can
>see, Only the script i laid out earlier.
>If i disable the following script, it fixes the issues but also disables
>my aupo-reply on create.
>The script is laid out as
Albert Shih writes:
>I would like to know on which header/subject RT know a incomming mail
>(throught rt-mailgate) is a answer to a old ticket.
>
>I ask that because I got this problem :
>
> 2 queues on our RT. One open ? A??, one ??B ??mostly close strict
>
> A ticket is created in B.
>
> Some
Albert Shih wrote:
>Le 22/06/2016 à 16:21:25+0000, Jeffrey Pilant a écrit
>> Albert Shih writes:
>> The design of RT will route email with a subject containing the ticket
>> number to the queue where the ticket is. If that is in a queue the
>> email sender is not allow
Joop wrote:
> Jeffrey Pilant wrote:
> > Could this be a customization of the old system? If so, what files would
> > exist
> > to hold the customization? [I know there is an overload mechanism, and
> > maybe some
> > config stuff, but I don't recall the det
I am a novice at RT. I was given an instance of RT 3.8.4 to upgrade a while
ago.
I upgraded it into RT 4.2.10. Seemed to be OK. At least it ran.
Today, months later, I was informed the tickets are not displaying the custom
fields that used to be there.
I have confirmed that the field
Joop wrote:
>On 22-3-2016 23:05, Jeffrey Pilant wrote:
>> I have a local VM with the old install in working condition, so I have
>> all the files and data.
>>
>> Not sure where to look.
>
>Could you post screenshots of the working display vs the non working one
&g
Joop wrote:
>On 22-3-2016 18:56, Jeffrey Pilant wrote:
>> I am a novice at RT. I was given an instance of RT 3.8.4 to upgrade a
>> while ago.
>>
>> I upgraded it into RT 4.2.10. Seemed to be OK. At least it ran.
>>
>> Today, months later, I was
Joop wrote:
> In 4.2 BP introduced the concept of CustomFieldGrouping where you can
> add CFs to other metadata blocks like Dates or People thats why
> ShowSummary is different.
> Could it be that the configuration variable todo wiht CF-Grouping has
> been modified (incorrectly)??
>
> Joop
Joop wrote:
> Anything that isn't in RT_SiteConfig.pm has a default that should give
> you a working RT.
> You didn't change anything in RT_Config.pm?
>
> I'm at the end of my wits. Can't think of anything that would cause this
> without having access to the systems.
RT_Config.pm is untouched.
That's odd.
I added the following to RT_SiteConfig.pm:
Set(%CustomFieldGroupings,
'RT::Ticket' => [
'Custom Fields' => ['A', 'B',
'C', 'D', 'E',
'F', 'G', 'H',
Joop wrote:
>I just logged into our RT instance to make sure I use the correct terms.
>Goto the top menu: Admin/CustomFields/Select
>Make sure you have ticket CFs displayed (Only show custom fields for Field)
>Select one that is visible in the old system.
>Now select 'Applies to' from the top
liam writes:
>We are using RT 4.4.0 and appear to be having problems attaching files
>over some size around 100k. If we try to send an email with a larger
>attachment, the mail message just drops on the floor. If we try to attach
>a file through the web interface, the icon has an X over it and
Stephen Dowdy wrote:
> I created saved searches:
>
>"This Week's Tickets" = Created > 'Last Sunday'
>"Last Week's Tickets" = Created > 'Sunday Before Last' AND Created <
> 'Last Sunday'
>"Today's Tickets" = Created > 'Midnight'
>"Yesterday's Tickets" = Created >
Christopher Kunz wrote:
> what's the easiest way to implement a functionality where
> - one person per day is made "Ticket master" and receives all incoming
> new tickets as well as replies to unowned tickets
> - Nobody else receives these mails
> - Across several queues (3-5)
> Can this be
geraldsnm writes:
> Our management is adamant about having time tracked automatically on
> tickets.
>
> I've been banging my head against a wall for 2 months trying to get this to
> work VIA pure SQL until I realized that the data model seems to not support
> it. Specifically although there's a
Chris McClement writes:
>I can't figure out how to search for a field (specifically, "SLA") that is
>unset:
>
>Tickets that are emailed to our helpdesk are inserted into a "Helpdesk"
>queue and from there an operator reviews the content and then assigns the
>ticket to the relevant queue.
>
>The
Joel Bergmark Writes:
>Could anyone assist with this scrip?
>
>This matches $match2 at every time, regardless if both $match1 and $match2 is
>present in the subject-line. Hence the If(index part is not working, any good
>perl-people that can correct it? Both matches must be present to not return
Ron Yacketta writes:
>Are group rights Additive? We have a Group that contains other groups with
>certain granted rights, we would like to give one of the included groups
>the ability to mange users.
>
>Will RT grant all the rights allowed in the Containing group as well as
>those assigned
Reza writes:
>Thinking out of the box, a Random Number is not necessary if we can mask
>it from email responses. In my specific case, I do not want non-staff
>to access RT. Only support agents.
>
>Is some sort of ID number absolutely necessary in the subject field and
>can this be removed?
Reza writes:
>The last 24-48 hrs has been an amazing learning experience. I feel
>as-if I can do Kung Fu now :)
>
> From my recent agenda of:
>
> 1. Create Random Ticket numbers.
> 2. Suppress "RT System Itself - Outgoing email recorded"
> 3. Customization of Auto ticket reply.
> 4. Assigning
Maik Nergert writes:
>is there a simple way to proof, that a message and the attachment was
>delivered to the recipient?
>It would be much better if the recipient has to confirm, that the
>message arrived and he has read it.
SMTP, by definition cannot do this. It cannot even guarantee
Reza writes:
>The use case for random IDs is quite simple. Ascending / serial number
>of IDs compromises confidentiality. End users would be able to guess
>how busy I could be with the amount of tickets answered. Its something
>I don't want to disclose. Almost ALL ticketing systems I have
You write:
>I'm more confused the more I look at my configuration files problem.
>According to my system configuration page, RT is loading four files:
>RT_Config.pm, RT_SiteConfig.pm, RT_SiteConfig.d/01-timezone.pm, and
>RT_SiteConfig.d/04-logging.pm. It is simply ignoring 02-debconf.pm and
Alex Hall Wrote:
>In the release notes for RT 4.4.0, the concept of "roles" is brought up.
>The note says:
>
> * RT now has support for custom roles, along the lines of Requestor,
>Owner,
>Cc, and AdminCc. These roles can be single-member or multi-member.
>Privileges can be assigned to
Petr Hanousek writes:
>Hi geeks,
>sometimes someone here mistypes the mail address of Requestor or CC. The
>typos in addresses are various, my question is about the really obvious
>ones. Like if you put to CC an address "a@b". Is there any mechanism in
>RT to detect such mistakes and say something
Martin Wheldon writes:
> You might want to checkout the perl module Regex::Common::Email::Address
I looked at that
http://search.cpan.org/~cwest/Regexp-Common-Email-Address-1.01/lib/Regexp/Common/Email/Address.pm
Provides a regex to match email addresses as defined by RFC 2822.
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