[rt-users] Ticket reminders showing to all users

Hello, I was wondering if there is a way to make ticket reminders only visible to privileged users. Right now all users can see our reminders. Thanks for your help. Best Regards, -Jesse Jesse Maseto Head of Support ByWater Solutions Support Consulting for OSS Office

Re: [rt-users] Sql to find disabled users

Thank you Matt. I'll let everyone what I find out. On Tuesday, September 29, 2015, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > > This might me tougher. > > s/me/be/ > > -m > -- ---- Jesse Maseto Head of Support ByWater Solutions Support

[rt-users] Transaction Report

hese types of transactions. I hope this makes sense. Thx. -Jesse -------- Jesse Maseto Head of Support ByWater Solutions Support & Consulting for OSS Office - Stratford,CT T/F 888.900.8944 http://bywatersolutions.com je...@bywatersolutions.com - RT 4.4 and RTIR Training

Re: [rt-users] Transaction Report

Hello Matt, I want to have a report or a list of tickets showing if the original owner reassigns a ticket to another co-worker. I will look in to the API. thx. -Jesse Jesse Maseto Head of Support ByWater Solutions Support & Consulting for OSS Office - Stratford,CT

Re: [rt-users] adding a button/hyperlink to external log analysis tool

Here is an example of how we have done this. = 'http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=__CF.{Community Bug}__" target="_blank">__CF.{Community Bug}__/TITLE:Bug', = We've added this to the Format of a search under the advanced option and

[rt-users] Custom Field Search??

Hello All, Is there a way to Search for a "Custom Field" I’ve added to a ‘Group’? Best Regards, -Jesse -------- Jesse Maseto Head of Support ByWater Solutions Support & Consulting for OSS Office - Stratford,CT T/F 888.900.8944 http://bywatersolutions.com je...@bywate

Re: [rt-users] Custom Field Search??

this field. I know that if I created this custom field and set to to apply for tickets, I’m able to search using the standard RT search but can’t find a way to search the groups. Thanks, -Jesse Jesse Maseto Head of Support ByWater Solutions Support & Consulting for OSS Of

Re: [rt-users] Replying to the same ticket at same time.

Thank you both for your help. -Jesse Jesse Maseto Head of Support ByWater Solutions Support & Consulting for OSS Office - Stratford,CT T/F 888.900.8944 http://bywatersolutions.com je...@bywatersolutions.com On Mon, Mar 21, 2016 at 3:48 PM, Parish, Brent &

[rt-users] Replying to the same ticket at same time.

. -Jesse Maseto Jesse Maseto Head of Support ByWater Solutions Support & Consulting for OSS Office - Stratford,CT T/F 888.900.8944 http://bywatersolutions.com je...@bywatersolutions.com - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washingto

[rt-users] RT Script has stopped working

ry strange situation. Thank you, -Jesse <http://ticket.bywatersolutions.com/Admin/Scrips/Modify.html?id=3> -------- Jesse Maseto Head of Support ByWater Solutions Support & Consulting for OSS Office - Stratford,CT T/F 888.900.8944 http://bywatersolutions.com je...@bywatersolutions.

[rt-users] Search broken

RequestorGroup Op: NOT LIKE*. and There was an error parsing your search query: *Invalid RequestorGroup Op: !=*. Is this a bug? Thanks for your help. -JesseM Jesse Maseto Head of Support ByWater Solutions Support & Consulting for OSS Office - Stratford,CT T/F 888.900.8944