[rt-users] What kind of hardware setup are you using?

2006-12-05 Thread Joop
VM with multiple RT VM's pointing to it and then the backup of the RT VM's will probably change to once a week or only when upgrading RT or one of its components because I don't mind loosing things like rt session info. Joop ___ http

Re: [rt-users] 3.6.3 - sorting on Custom Fields still not working?

2007-02-12 Thread Joop
Joe Casadonte wrote: On 2/12/2007 11:11 AM, Ruslan Zakirov wrote: I've applied the Joop's patch to DBIx::SearchBuilder module, please, try the latest development version from the CPAN. Thanks Joop Ruslan! I grabbed the latest version (6974) of DBIx::SearchBuilder::Handle::Oracle.pm via

Re: [rt-users] 3.6.3 - sorting on Custom Fields still not working?

2007-02-13 Thread Joop
Joop wrote: OK. RT-3.6.3 has the possibility to log sql statements. Please turn this on and try to find the query which is not producing the correct results. We might be talking about different things. I'll do the same in the clients RT with patch and without, hoping they don't mind the slight

Re: [rt-users] getting the values of custom fields

2007-02-14 Thread Joop
= $AssetCFObj-Count; if ( $cfcount == 0 ) { return undef; } # process the CF's Does this make sense? Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

Re: [rt-users] 3.6.3 - sorting on Custom Fields still not working?

2007-02-20 Thread Joop
Ruslan Zakirov wrote: As I understand this patch hides some tickets that should be in a result set. Joe, is that true? On 2/18/07, Joop van de Wege [EMAIL PROTECTED] wrote: Ruslan Zakirov wrote: Joop, should I revert the patch before release? No since the patch fixes at least the problems

Re: [rt-users] Google Summer of Code

2007-03-01 Thread Joop
with DBs that support it (PostgreSQL, MySQL, Oracle,..) Atleast for Oracle it is already possible. Posted this to either rt-users or rt-develop a while back. If you can't find it I'll repost. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] Slow RT

2007-03-15 Thread Joop
searchbuilder. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

Re: [rt-users] custom field display sort odd workaround

2007-05-09 Thread Joop
Jack D. Browning wrote: Also, as noted by Justin Brodley and Jeff Stark in this thread, there may be a patch available that resolves this, but apparently it's not been rolled up into the main codebase. The only patch that I was aware of from the archives was in fact submitted by Joop

Re: [rt-users] RTFM search through body text 2.2.0RC5

2007-06-07 Thread Joop
in the search which might explain why you don't find what you're looking for. Greetings, Joop I have tried installing older versions of RTFM to see if they have the same problems. I installed ver 2.1.40 and that had the same problem. Then I went all the way back to the latest final release

Re: [rt-users] Not saving custom fields in RTFM upon Article creation

2007-06-13 Thread Joop
not but RC3. So try RC6, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy

Re: [rt-users] Not saving custom fields in RTFM upon Article creation

2007-06-19 Thread Joop
Ulrike Lindemann wrote: Hi Joop! Sorry, I can't find RC6, is it available, yet? I would like to test, too! Regards, Ulrike Joop wrote: Jeff Platter wrote: I’m using RTFM 2.2.0RC5 with RT 3.6.3. I have created a custom field for the body of the article. I have setup all permissions

Re: [rt-users] RT 3.6.3 and Oracle 10g

2007-06-27 Thread Joop
or later will also work * Oracle 9iR2 or newer === I just want to make sure the or newer includes Oracle 10g. I have been running Oracle XE for the last 15months I haven't had a problem sofar. Joop

Re: [rt-users] Couldnt open File 'sessions.MYI' in /opt/rt3/var/session_data

2007-07-12 Thread Joop
. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

Re: [rt-users] RT on Oracle Database.

2007-07-19 Thread Joop
on mod_perl-1.30 with CTRL-C) * make fixdeps (Solved the MISSING) * cpan Apache::DBI (is missed by make fixdeps) * cpan Apache::DB (my extra for debugging RT with Komodo) * make install * make initdb Finished! Joop ___ http

Re: [rt-users] RT on Oracle 9i or 10g.

2007-07-26 Thread Joop
. My company is considering moving the RT on the Oracle database and I wanted to get your opinion on the same. One of the goodies you can get from moving to Oracle is the abilitiy to search on ticket body text using OracleText. Joop ___ http

[rt-users] Howto OracleText on the Wiki

2007-08-14 Thread Joop
Dear List, After promising so many times to add an article about our OracleText changes to RT, I have done so now. Comments are ofcourse welcome. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] configure fastcgi with RT on RHEL 64-bit

2007-08-15 Thread Joop
if I mixed 32/64bit libraries. Your best bet is to found out what exactly is your LD_LIBRARY_PATH when using fastcgi. I bet it is reset somewhere along the lines. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] Vmware Appliance availability

2007-08-15 Thread Joop
possibility is that I let you play around with our demo instance. Greetings, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

Re: [rt-users] Can't attach to an empty message

2007-08-15 Thread Joop
and test, where test is unmodified except for RTFM and Assets. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets

Re: [rt-users] RT-WinXP-Apache-Oracle10g-ActivePERL

2007-08-16 Thread Joop
instance. The problem you'll face will be if there is a binary DBD::Oracle available for you ActivePerl version. Good luck, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] Oracle and special German characters

2007-09-25 Thread Joop
database settings. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy

Re: [rt-users] Oracle and special German characters

2007-09-25 Thread Joop
and couldn't find any modification except the ENV line in /etc/init.d/apache2 Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's

Re: [rt-users] Asset Tracker: add link to asset fromTicketcustomfield

2007-10-17 Thread Joop
, YMMV, do be careful to test this on a test DB first!! Good luck, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

Re: [rt-users] SLA timers?

2007-11-22 Thread Joop
customfields, create tickets. Joop PS: to Wouter, If you need to talk to someone in Dutch, ;-) , about it, feel free to contact me ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you

Re: [rt-users] RE: SLA timers?

2007-11-22 Thread Joop
be no longer than # 10 characters. @ActiveStatus = qw(new open stalled) unless @ActiveStatus; @InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus; === Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS

Re: [rt-users] RT 3.6 requires two or three logins with firefox and IE

2007-12-14 Thread Joop
not sure could be that they are already in 3.6.4 (Ruslan, Vincent??). Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31

Re: [rt-users] RT stopped sending mail / No recipients found. Not sending.

2007-12-19 Thread Joop
that box to the in RT indicated recipients? This will indicate whether RT or the system/mail is at fault. Further: disk full?, mail relaying?, just the obvious. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS

Re: [rt-users] RTFM subscribe option

2007-12-20 Thread Joop
. Is there an out of the box solution ? Not yet. Patches are welcome I use a changed version of ' notify' which is included with RTFM. I run it each night at 00:01 and sends an email to an internal mailinglist. Joop ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] disable autoreply on one queue only?

2008-01-22 Thread Joop
written by Dirk Pape which allows you to disable scrips on a global and at queue level. Took some searching but here is the URL to it: http://page.mi.fu-berlin.de/pape/rt3/patches/rt Look for deactivate scrip-3.6.patch if you're using RT3.6.x Joop

Re: [rt-users] Oracle 9 and Build.html performance

2008-01-22 Thread Joop
of Oracle10g looks almost identical/is identical to the output of Oracle9. That sounds to me like a copy/paste problem because that is not what I expect and contradicts your own statement that Oracle10 is faster than Oracle9. Joop ___ http

Re: [rt-users] RT Reporting - We need your wishlists

2008-02-17 Thread Joop
and by whom. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy

Re: [rt-users] RT 3.8.0 BETA 3 now available

2008-06-13 Thread Joop
/rt3AssetTracker/Admin/Types/index.html) - web2 style isn't implemented (yet) Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's

Re: [rt-users] How to convert an existing RT from Postgres to MySQL?

2008-06-17 Thread Joop
the sequences but it might be easier to modify initdb to only create but not load the data. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

Re: [rt-users] Splitting queues into separate databases

2008-06-17 Thread Joop
this? The structure of the RT database is quite nested so I guess it would involve some serious sql querys. Just a thought, clone the original system into a Virtual Machine and then use Shredder to get rid of everything you don't need for that particular client, repeat as many times as you have clients. Joop

Re: [rt-users] Can't call method Delete on an undefined value

2008-06-18 Thread Joop
test instance and never had problems with that and I wouldn't expect problem going from XE (32bit) to Oracle Standard/Enterprise Edition 64bit either when using import/export. Please let me know if I can be of any further help, Joop ___ http

Re: [rt-users] Command Line queries for Asset Tracker

2008-06-25 Thread Joop
the asset tracker db? Thanks heaps. BenR There is a patch that adds AT to the rt CLI. I think it is available at the AT homepage on Google. Search the mailinglist for further info. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] RT API Question

2008-06-25 Thread Joop
CustomFields. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy

Re: [rt-users] Command Line queries for Asset Tracker

2008-06-25 Thread Joop
Ben Robson wrote: Joop, Thanks for the reply. I spent a decent amount of time hunting around and the best I could find was a mention of RTx::Atom which I couldn't actually locate as a project, and also something done by Philip Kime to the REST interface, but I couldn't find that anywhere

Re: [rt-users] Modify Create Ticket display

2008-06-26 Thread Joop
of fun. If you figure out how to do that I would like to see a snippet because I can't get my head around it. Tried a couple of things but got not nearly close to what I wanted or expected. Thanks, Joop ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] RT-3.8.0 installation issue under Solaris 10

2008-07-16 Thread Joop
first in my PATH var. Something like: export PATH=/opt/sfw/bin:$PATH Hope this helps you and maybe also Philip, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

[rt-users] Bug in rt-3.8.0

2008-07-18 Thread Joop
bugtracker since it can bite you rather unexpected. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials

Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING

2008-09-10 Thread Joop
install' also runs 'make fixdeps' thats why you don't get /opt/rt3.8 Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's

Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING

2008-09-10 Thread Joop
Chris Nelson wrote: Joop, This is what it says when I run that command: [EMAIL PROTECTED]:/tmp/rt-3.8.1$ sudo cpan File::ShareDir CPAN: Storable loaded ok Going to read /home/cnelson/.cpan/Metadata Database was generated on Tue, 09 Sep 2008 01:02:57 GMT File::ShareDir is up to date

Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING

2008-09-10 Thread Joop
Chris Nelson wrote: Oh. Wait. So, do I do the make -k upgrade from within /tmp/rt-3.8.1/ or do I need to make the directory for /opt/rt3.8/ first? Yes from within /tmp/rt-3.8.1. The directory structure is created as part of the installation process. Joop

Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING

2008-09-10 Thread Joop
of RT). Please supply your configure line. If you can't remember what it was try 'history' in you bash shell or else see config.log in your /tmp/rt-3.8.1 directory Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING

2008-09-11 Thread Joop
is pointing to the old installation. You'll need to fix your Apache config to point to /opt/rt3.8 and not by copying files around. You can use your 3.6 rt database but DONT'T forget to read the upgrade notes, including the mysql updates even if you're running mysql-5! Regards, Joop

[rt-users] No attachments when replying from the webinterface

2008-09-16 Thread Joop
Correspondence contains the line RT-Attach-Message: yes and contains 2 blank lines after the last (in this case one) header. Anyone seen this before? Thanks in advance, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] No attachments when replying from the webinterface

2008-09-17 Thread Joop
Joop wrote: Dear all, A coworker of mine noticed that replies don't contain attachments anymore since upgrading to rt-3.8.1 and after testing in my test instance I can't find where it is coming from. I upgraded from rt-3.6.6 to rt-3.8.1 and I'm using Oracle as a backend database. So I'm

Re: [rt-users] Trouble upgrading to 3.8.1

2008-10-09 Thread Joop
on both Ubuntu and Centos almost always using Oracle as a backend. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets

Re: [rt-users] Adding CC / BCC to Ticket Reply causes 533 LIST error from sendmail

2008-10-09 Thread Joop
FriendlyNameFrom/To isn't supported when your mailagent is Sendmail. I tried that a couple of weeks ago also and the result was that no email went out, thankfully it was on a test instance ;-) Joop ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] Forking a ticket

2008-11-26 Thread Joop
: in the README you say: 'and add an entry for RT::Plugin::ForkTicket to the @Plugins array'. I had to change that to: 'and add an entry for RT::Extension::ForkTicket to the @Plugins array', otherwise Apache won't restart. Thanks again for your work. Joop

Re: [rt-users] RTFM lost custom field info maybe?

2008-12-02 Thread Joop
going forward? A backup of your rt3 database contains also RTFM. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

Re: [rt-users] Latin Characters

2008-12-18 Thread Joop
::Oracle) will fallback to the OS default which for most of us will be LANG=C which doesn't know about accented characters. Correct me if I'm wrong. Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Query ./configure parameters

2009-01-15 Thread Joop
Mike Peachey wrote: Does anyone know whether you can query RT for the parameters it was configured with? Whether this be in the installation dir or the source dir. Yes head ./config.log -;) Joop ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] Happy new year....and a really stupid question i think

2009-01-19 Thread Joop
instead of $rtname. (example for my system: dns=rt3test.mococo.nl $rtname=mococo.nl -- at://mococo.nl/asset/1) Greetings, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

Re: [rt-users] Easy install guide for RT3.8.1 On Ubuntu 8.0.4 Server

2009-01-28 Thread Joop
checked my bash .history but can't find the entries anymore. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets

Re: [rt-users] RT Custom Field Error

2009-02-04 Thread Joop
for custom field Work-Status for RT::Ticket object #59578. I think that is an known error message for rt-3.6.x and it was fixed in 3.8. It is annoying to see but I think it is not harmful. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] Search hangs RT

2009-02-11 Thread Joop
release. I have had the same problems with sessions being logged out for every click and my solution was to edit SetupSessionCookies I think, to enable transactions. See the archives for an email from Kenneth Crocker, Subject: Re: [rt-users] Clicking a link brings me back to login page Joop

Re: [rt-users] Using CLI to modify group rights on a queue - is it possible?

2009-03-23 Thread Joop
, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

Re: [rt-users] RT stop sending emails

2009-03-27 Thread Joop
. Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy

Re: [rt-users] Hanging Login Page (ModPerl2, HTTPD, Oracle, RHEL5)

2009-04-09 Thread Joop
you can set a couple of options that in our case sped up things enormously. Lets look what I set sched.mem.pshare.enable = FALSE mainMem.useNamedFile = FALSE MemTrimRate = 0 I think the last two are the real ones but don't know if there is anything like it with ESX. Regards, Joop

Re: [rt-users] RTFM WikiText Format Toolbar

2009-04-29 Thread Joop
submitting it and viewing it shows up very nice. Tables, pictures, even attachments directly referenced from tickets. Biggest problem: possible abuse by cross site scripting if your instance is open to the public. Ours is a closed instance so I might use this in production. Greetings, Joop

Re: [rt-users] Ticket will not accept comments or replys

2009-05-29 Thread Joop
show the whole history of this ticket. Hope this helps you with your problem. Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com

[rt-users] Take notice: RT-3.x.x and DBD::Oracle-1.23

2009-06-12 Thread Joop
be 1.22 instead of 1.23 Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from

[rt-users] Oracle and accented characters

2009-06-12 Thread Joop
the clientside (apache) to the same as the database is the easiest way, certainly when both apache and the database are on the same server. Regards, Joop Encoding problem with mod_perl2 (for RedHat http://wiki.bestpractical.com/view/RedHat El5, it can be added to /etc/sysconfig/httpd which

Re: [rt-users] Tables in RTFM or changing the RTFM Wiki interpreter

2009-06-23 Thread Joop
this, but if you can't figure it out yourself I'll rummage through my dev instance to find the diff. Either I changed a RTFM component or I changed Text::Wiki(?) Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] RT performance issue

2009-06-23 Thread Joop
and post pends % to queries, effectively disabling the use of indices :-(( Regards, Joop (PS: Contact me off list if you need specific help ) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] RT Slow Ticket Updates

2009-07-01 Thread Joop
and probably the rest of the list would like to know is what is your hardware config and what is your software config, OS/perl versions etc. It could be that someone knows that your config combinations is problematic, now we're all shooting in the dark hoping to hit the magic button. Regards, Joop

Re: [rt-users] inline images in RTFM

2009-08-06 Thread Joop
our test environment. Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from

Re: [rt-users] Simple RT script makes Mysql Server go away

2009-09-29 Thread Joop
then maybe mysql is running out of space somewhere. Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden

Re: [rt-users] Assets in Dashboard

2009-10-05 Thread Joop
can use this for your dashboards. torsten Would you mind posting it to the list so that other people can use it too. I'm interested too in how that can be done. Thanks in advance, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

Re: [rt-users] Database upgrade issue from RT 3.6.3 to RT 3.8.4

2009-11-02 Thread Joop
-devel about something like it but that was for 3.8.6 where they overhauled hierarchical customfields and I found that converting from old to new resulted in something like this. Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] Database upgrade issue from RT 3.6.3 to RT 3.8.4

2009-11-03 Thread Joop
Varun wrote: Hello Joop As per your guessing you are right I am facing problem of corruption in sql query when I upgraded from 3.6.3 to 3.8.6 application is working fine but when I want to look at page where custom fields are or want to see the page where tickets basics are there. I am

Re: [rt-users] Ticket creation failed after I deleted support queue

2009-11-12 Thread Joop
want it to). Check your rt-mailgate command in /etc/aliases Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's

Re: [rt-users] QuickSearch Too Slow - rt-3.6.0

2009-11-26 Thread Joop
that QuickSearch is doing lots and lots of small queries so don't be surprised that your 10x faster machine only displays this widget 2x faster. Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] RTFM

2009-11-26 Thread Joop
Is this a bug in RTFM? I assume you have defined one or more CustomFields which are RTFM customfields and not RT CF's? Further your logged in user has rights to these CustomFields? Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] 3.8.6 install problem/question

2009-12-19 Thread Joop
any other extensions? 4) don't install 3.8.6 in combination with Oracle. There is a bug in 3.8.6 and hierarchical custom field which is fixed in 3.8.7. I'll have a look at 1-3 later today time permitting Regards, Joop ___ http

Re: [rt-users] Installproblem Oracle+ RT3.6 initscript cannot create system user

2010-01-10 Thread Joop
of the latest RT 3.8.7? Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from

Re: [rt-users] Custom field textarea too small

2010-01-11 Thread Joop
, it can resize text areas.. /cheek On a related note, FireFox has a similar extension that does allow you to change the textarea on the fly: http://netticat.ath.cx/extensions.html That doesn't probably help you much if you're stuck with IE Regards, Joop

Re: [rt-users] Asset Tracker error group rt3 doesnt exist.

2010-02-02 Thread Joop
entries. If you don't specify anyting AT will default to rt:rt which in your environment isn't true. Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa

Re: [rt-users] advanced search - customized like with wildcard

2010-03-17 Thread Joop
+870,20 @@ } Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23

Re: [rt-users] Installation Error

2010-03-31 Thread Joop
Jnaneshwar Bantanur wrote: Hi All, While Installing, I got the below error. SOME DEPENDENCIES WERE MISSING. make: *** [testdeps] Error 1 run the following: make fixdeps Regards, Joop Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

Re: [rt-users] Category no longer shows in ticket

2010-04-02 Thread Joop
in 3.8.7. Regards, Joop Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Can't locate object method _Accessible

2010-04-28 Thread Joop
de-install. Regards, Joop Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] RT::Action not found after upgrade 3.8.2 - 3.8.8

2010-05-11 Thread Joop
/upgrade by issuing the following command and to what it tells you todo: make upgrade-instruct Regards, Joop Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] RT Database Upgrade 3.4.5 - 3.8.6

2010-05-11 Thread Joop
it with the correct parameters. Regards, Joop Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Updated subject not used in outgoing email

2010-06-21 Thread Joop
for side effects. Regards, Joop Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Can't load webmux.pl after apache restart

2010-06-21 Thread Joop
an RHEL 5.5, RT 3.8.8. Hmm, to be honest, it looks like File::Temp has been 'upgraded' to a version without Weaken support. See this list, it has come up rather recently, 1-2 weeks ago. Regards, Joop Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

Re: [rt-users] Request Tracker customisation

2010-07-27 Thread Joop
and/or the mailinglist rt-users for SkipTransaction. Further read the wiki about cleanly modifying RT. Regards, Joop Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] MySql to Oracle migration

2010-10-06 Thread Joop
correctly make test will fail and it won't install. Also watch the version of DBD::Oracle. Search the archives for more info. Regards, Joop RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!

[rt-users] Attachments to email

2010-10-12 Thread Joop
that the recieving end is responsible for sanitizing the filename part. Did I found a bug or I'm misinformed about how the Content-Disposition: attachment; filename= should work? Regards, Joop PS: Compleet message is available if needed for testing. RT Training in Washington DC, USA on Oct 25 26 2010

Re: [rt-users] Attachments to email

2010-10-12 Thread Joop
/ but not the spaces and an error in my browser (FF 3.6.10). Changing the %2F to / will give me a download dialog. Using IE6 gives me an URL with all spaces escaped and the / escaped but same here, I need to edit %2f to / to get the document out or RT Regards, Joop RT Training in Washington

Re: [rt-users] Attachments to email

2010-10-25 Thread Joop
Sory to bump this message. Doesn't anyone have an opinion as to how RT should behave? Regards, Joop

Re: [rt-users] stupid question (noob)

2011-01-10 Thread Joop
and think it is related or belongs to the entry about colouring the status/priority. I'll attach my ColumnMap just in case. Regards, Joop %INIT # Show status in colour. sub statusInColor { my $Ticket = shift; my $status = $Ticket-Status; my $css = status . lc $status

Re: [rt-users] Calculations on custom field values

2011-03-02 Thread Joop
a mail (ticket) when there is only 10% left or better use a CF to hold when to send the mail. Could be different per client. Regards, Joop

Re: [rt-users] Limiting the information unprivileged users are able to see via the webinterface

2011-09-28 Thread Joop
; } } $$skip=$myskip; /%init %args $Transaction = undef $skip /%args Which skips the TimeWorked,Told,Starts,Started,Due transactions. You might want to consider modifying other files in SelfService to not show the user who worked on it but to show for example 'helpdesk'. Greetings, Joop RT

Re: [rt-users] Return from a local/html template to share/html template in case of special condition

2011-09-29 Thread Joop
Lars Braeuer wrote: Hi, is there a way to return from a local/html template to the original share/html template, in case a certain condition is met? (Please read on for more details). With the inspiration from Joop concerning 'conditions', I found out about the html templates in share/html

Re: [rt-users] Where can I remove Time Estimated and Time Left fields?

2011-10-04 Thread Joop
be much appreciated! Sorry did only reply to Josh. Did you stop your webserver en clean your mason cache before restarting you webserver? Regards, Joop RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington

Re: [rt-users] Limit Ticket History View to Correspondence and Create only

2011-10-04 Thread Joop
like it through personal prefs and a system wide default you can supress transactions. RT-Extension-HistoryFilter Regards, Joop RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31

Re: [rt-users] Where can I remove Time Estimated and Time Left fields?

2011-10-04 Thread Joop
then the mason cache should be in: /opt/rt4/var/mason_data/obj/ rm -Rf /opt/rt4/var/mason_data/obj/* should do the trick. If RT in installed through a package manager then you'll need to find the mason cache by hand. Regards, Joop RT Training Sessions (http://bestpractical.com/services

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