On Jan 9, 2007, at 5:23 PM, Daniel Schwager wrote:
how can i upgrade from 2.0.11 to the current
version of RT (3.6.2) without loosing all
my data in the mysql-database ? Is
there a way to convert the mysql-database (including 10k tickets)
from RT2.0.11 to RT-database 3.6.3 ?
Danny
On Jan 11, 2007, at 5:13 AM, Thomas Koch wrote:
The rt2-to-rt3 database migration tool (mentioned in RT3.2's
readme file and downloadable at http://bestpractical.com/pub/rt/
devel/rt2-to-rt3.tar.gz) works only from 2.0 to 3.0. My problem is
that there are also schema changes between 3.0
On Feb 6, 2007, at 9:59 AM, Thomas Koch wrote:
Using the rt2-to-rt3 update software I experienced some problems
with the mail attachments. All the attachments in the RT 3.6
Database are unreadable now!
There was a problem with base64 encoded attachments.
It has been fixed in subversion,
On Feb 6, 2007, at 7:12 AM, Sven Sternberger wrote:
I now recognized the following:
I create a ticket with a line which something
like /^\w+/
RESULT: ok
I reply on these transaction and enter again /^\w+/
RESULT: ok
I reply on the reply transaction with an /^\w+/
RESULT: the newly entered
On Feb 12, 2007, at 2:03 PM, Kenneth Crocker wrote:
We are currently on RT 3.4.4 and looking to upgrade to 3.6.3 soon.
A question popped up that I had no answer to. Why is it when a
ticket is created via the E_mail interface the cc's are dropped and
do not become part of people section
On Feb 20, 2007, at 4:47 PM, Mike Friedman wrote:
I'm still trying to install the perl pre-reqs for RT 3.6.3 on
Solaris 10 (see below). In addition to the two modules
HTML::TreeBuilder and HTML::FormatText refusing to install, now I
notice this when I run 'make fixdeps':
Text::Quoted
::Extension::RT2toRT3
package available here
http://search.cpan.org/dist/RT-Extension-RT2toRT3/
Kevin Falcone
Best Practical Solutions, LLC
___
RT-Announce mailing list
[EMAIL PROTECTED]
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt
On Apr 17, 2007, at 1:54 PM, Petr Grolmus wrote:
In the README file of migration tool there is a sentence This tool
migrates your RT2 instance to an RT 3.0 instance. Couldn't be this
the
source of problems when I'm trying to migrate data to RT 3.6.x?
Would you know about any newer version
On Apr 17, 2007, at 4:15 PM, Mike Friedman wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
It looks like I may have to modify DBIx::SearchBuilder, in
particular 'Handle.pm'. This is in order to access my RT mysql
database via SSL.
It seems that the only way to get perl DBD::mysql
On Apr 17, 2007, at 1:56 PM, Teresa Carcelén Fernández wrote:
Hi all!
I´ve got no sucess with RTFM installation. I have RT 3.4.2 and I´ve
tried to install RTFM-2.2.ORC5
I´ve got the 2 first step:
perl Makefile.PL (with a PREFIX that has the path of /lib
directory)
make install
On Apr 20, 2007, at 1:42 PM, Justin Brodley wrote:
I have ran this code TWO_TASK=FOO perl -MDBI -le 'DBI-connect
(DBI:Oracle:, rt3, rt3)' and have received no error back,
which I assume no error is good news.
Hi Justin
Are you running this piece of code as the user RT runs as?
The last
On Apr 23, 2007, at 11:19 AM, [EMAIL PROTECTED] wrote:
I have 2 custom fields created at ticket creation time, and 2
others to be updated whenever one of the other two change value.
This is done by several scrips, 2 running at ticket creation and
the others running when one of the 2
On May 1, 2007, at 11:15 PM, Pedro Santa wrote:
Hi all!
Could someone help me to get/checkout RT-Extension-ResetPassword from
Best Practical SVN, wich is documented here:
http://wiki.bestpractical.com/index.cgi?PasswordReminder
Which is the URL of the repository? It needs a password?
svn
On May 4, 2007, at 12:14 PM, mfuller wrote:
I get this error when trying to get an RSS link in 3.6.3 does
anyone have an Idea of the cause?
error: Can't locate object method channel via package
XML::RSS at /opt/rt3/share/html/Search/Results.rdf line 57.
Do you have XML::RSS installed?
On May 22, 2007, at 2:27 PM, Richard Solid wrote:
Not able to get this incoming email working with RT using sendmail
and now I'm trying to use Exim and I get the following error:
This is how the alises look like:
rt: |/usr/bin/rt-mailgate --queue general --debug --action
correspond --url
On May 23, 2007, at 5:48 AM, Mathew Snyder wrote:
I've set up the ExtractCustomFieldValue on our server and have, as
far as I
know, configured the template and scrip as necessary. However, it
isn't
working. Actually, I have two for two different CFs.
This are my templates:
are
still holding (no
value).
Keep up with me and what I'm up to: http://theillien.blogspot.com
Kevin Falcone wrote:
On May 23, 2007, at 5:48 AM, Mathew Snyder wrote:
I've set up the ExtractCustomFieldValue on our server and have,
as far
as I
know, configured the template and scrip
On May 24, 2007, at 1:21 PM, Jonathan C. Detert wrote:
If this is the right track, can someone explain how I should rebuild
perl so that the Scalar::Util::weaken() sub is defined?
you don't need to rebuild perl, you just need a working Scalar::Util
perl -MCPAN -e'install Scalar::Util'
On May 29, 2007, at 5:08 PM, Jonathan C. Detert wrote:
Are those errors really associated with the failure to send email?
If so, the following urls say that I should rebuild perl wish xs
support:
http://www.xray.mpe.mpg.de/mailing-lists/perl5-porters/2006-05/
msg00796.html
On May 30, 2007, at 11:12 AM, Jonathan C. Detert wrote:
On Tue, 2007-05-29 at 21:02 -0400, Kevin Falcone wrote:
On May 29, 2007, at 5:08 PM, Jonathan C. Detert wrote:
Are those errors really associated with the failure to send email?
If so, the following urls say that I should rebuild perl
On Jun 7, 2007, at 3:02 PM, Jeff Platter wrote:
So I finally think I fixed the issue. If anyone is interested it
seemed that in the ArticleCollection_Overlay.pm file there was a
select statement that had 2 things wrong with it. It was generating
the JOIN with OR’s instead of AND’s and it
On Jul 9, 2007, at 10:06 AM, Gary Oberbrunner wrote:
Hi folks -- is there a hook to filter or process the ticket history
texts
(email bodies) when they're displayed? We'd like to turn certain
pieces of
text (identified by regex) into html links.
You should be able to use the
On Jul 9, 2007, at 10:56 AM, Gary Oberbrunner wrote:
Kevin Falcone wrote:
On Jul 9, 2007, at 10:06 AM, Gary Oberbrunner wrote:
Hi folks -- is there a hook to filter or process the ticket
history texts
(email bodies) when they're displayed? We'd like to turn certain
pieces of
text
On Jul 17, 2007, at 7:32 AM, Ignacio Vazquez Alvarez wrote:
We have:
-RT 3.7.5
-RTFM 2.2 ORC5
-RT-IR 2.1.5
-Apache 1.3.34 / FastCgi
Hello, when I create a new article in class Template and I fill de
Content and Submit,
the article was
On Jul 26, 2007, at 6:53 AM, Jörg Ungermann wrote:
What is the mechanism of logging a user in?
Is it sufficient to have
- a valid session in the sessions table
- a valid cookie matching the session?
to access RT via Browser?
Can a session be hijacked this way?
We are looking for a way to
On Jul 31, 2007, at 6:58 AM, Roy El-Hames wrote:
Hi;
line 151 in ShowTransaction there is:
my $aid =
is that a bug else what ist used for, I can't find any other
reference to $aid anywhere else ..
Hi Roy
It looks like it was an accidental commit with some changes a few
lines down.
It is
On Oct 12, 2007, at 2:15 PM, Bill Kuntz wrote:
I see that RTFM 2.2.1 was released today. I just installed
2.2.0RC7 yesterday. Were there any changes from 2.2.0RC7 to make
2.2.1?
2.2.0RC7 became 2.2.0 with no changes. 2.2.1 added a minor rights
fix for deleting articles.
-kevin
On Oct 24, 2007, at 10:38 PM, Geoff Roberts wrote:
Hi Jesse,
On Thu, 25 Oct 2007 04:30:55 am Jesse Vincent wrote:
Can you test with current versions of RTFM (2.2.1) and SearchBuilder
(1.49)
Thanks for that - SearchBuilder was the problem.
Upgrading RTFM to 2.2.1 didn't fix the issue, but
On Nov 1, 2007, at 9:20 AM, Tim Wilson wrote:
On Wed, Oct 31, 2007 at 8:47 PM, in message
[EMAIL PROTECTED], Darren Ellis
[EMAIL PROTECTED] wrote:
I am using ExtractCustomField to try to populate some custom
fields by
scanning for values in the body of the incoming message. My regexp
On Jan 27, 2008, at 1:37 AM, Steve Cochran wrote:
THe only problem I'm having is trying to delegate the maintenance of
Topics in RTFM. I have a group that can see the class in RTFM, and
have another supervisors class that I've given the adminTopics
permission to for that class as well.
On Jan 30, 2008, at 12:54 PM, Alex J. Avriette wrote:
I have a search I'm trying to fix that currently looks like:
Queue = 'Helpdesk' and Owner = 'aavriette' and LastUpdated '7
days' and LastUpdated '-7 days'
The LastUpdated thing smells like a hack to me, but it seems to
work. I'd
On Jan 31, 2008, at 5:53 PM, Steve Switzer wrote:
Hello!
I recently upgraded RT from 3.6.4 to 3.6.6, and now when
creating a ticket or viewing a ticket, ONLY Nobody shows in the
dropdown for owner. I've played and tried many things. I'm a
superuser, and in Global, Groups, Owner, I
On Feb 6, 2008, at 7:37 AM, Steve Cochran wrote:
Are all the dates in the DB stored in GMT? Looking to get some stats
out of RT, and have the following query to count all of the request
messages (and a negated one for the replies):
yes, RT stores dates as GMT and converts for display.
On Feb 5, 2008, at 7:48 PM, Fixer (Robert Smith) wrote:
I can’t seem to get the syntax correct for a User Defined scrip to
change queue on an existing ticket, based on which email address
they send to. I have two queues, [EMAIL PROTECTED] and
[EMAIL PROTECTED] We have an
On Mar 5, 2008, at 11:30 AM, Greg Evans wrote:
Any ideas on how to make this behave the way that I would like it
to? Even
pointing me to a path/to/filename maybe?
You can change this by overriding
html/Ticket/Elements/ShowRequestor
The FromSQL call controls the Status
-kevin
On Mar 13, 2008, at 11:06 AM, Ben Robson wrote:
Stef,
I have been trying to work out this exact same thing for the past
week now, in fact I put a similar post to this maillist
approximately 3 days ago, with little assistance.
Thus far I have found the documentation that implies custom
On Mar 12, 2008, at 10:06 AM, King, Aubrey wrote:
[Tue Mar 11 19:50:38 2008] [warn] FastCGI: server
/opt/rt3/bin/mason_handler.fcgi restarted (pid 6806)
FastCGI: can't start server /opt/rt3/bin/mason_handler.fcgi (pid
6806), execle() failed: No such file or directory [Tue Mar 11 19:50:38
On Mar 14, 2008, at 6:28 AM, Sven Sternberger wrote:
looked for a simple way to get all email adresses
of a group. I wrote the 1line shell script attached to
the mail, but I'm curious how this look via the perl api.
You can use the MemberEmailAddresses method
on RT::Group, which you can get
On Mar 25, 2008, at 3:16 PM, John Arends wrote:
Gene,
When running your script I get this error:
[Tue Mar 25 19:12:39 2008] [crit]: Can't locate object method
order_by
via package RT::Users at ./rtusers.pl line 14.
(/usr/lib/perl5/vendor_perl/5.8.5/RT.pm:346)
Can't locate object method
On Apr 3, 2008, at 3:11 PM, Mark Fraser (Google Mail) wrote:
Thanks, but actually, my concern was really for the last item. I am
not
trying to be smart, however I understand the general function and
can even
look at the specific code in the referenced file. I was trying not
to have
On Apr 21, 2008, at 4:39 PM, Steve Seremeth wrote:
Not sure if this qualifies as a bug, but it sure seems like one, since
the middle process ends in what I would expect (and hope for!) so that
we could report out on numbers of tickets resolved with the same
canned
response -- another easy
On Mar 25, 2008, at 7:01 PM, Aaron Sallade wrote:
This happens when you have a custom field select with categories set
in
the custom field items. It is supposed to group the items into
categories. What happens is that the UI doesn't select the category
drop
down in the custom field with
On Apr 30, 2008, at 11:29 AM, Morten Guldager wrote:
Right above the two use statements I had to add:
use lib '/usr/share/request-tracker3.6/lib';
But when running the program it complains:
[Wed Apr 30 15:24:54 2008] [crit]: Can't call method new on an
undefined value at ./test5 line 12.
On May 15, 2008, at 1:47 PM, John BORIS wrote:
I am trying to get the files at:
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-ResetPassword/
I am using the tortisesvn client. I know this isn't a TortiseSVN list
but how does one checkout the code from the site.
On May 20, 2008, at 11:59 AM, Laura Grella wrote:
I have created a search which shows all tickets in RT that have not
been
updated in the past 14 days. I then took this report, and clicked on
Owner,
and expected the report to be sorted by owner. But it is not. It
seems to be
sorted by
WOuld you mind sending this into [EMAIL PROTECTED]
but including your RT versions, RTFM versions and some
information about the Custom FIelds your using?
We don't currently handle adding attachments to tickets
that are stored in RTFM articles, but it shouldn't throw
this error.
-kevin
On Jun 4,
On Jun 6, 2008, at 4:28 PM, Leal, Mario A. wrote:
First, Thank you to everyone who responded to my last question—
Greatly appreciated!!
I am authenticating my users via Active Directory. Because of this,
I have no need for the preferences menu for users using the self
service portal.
On Jul 3, 2008, at 9:47 AM, AlexanderAD wrote:
I've successfully installed RTFM in my RT as descibed in RTFM's
README:
2) Once RT appears to be happily installed, cd into the directory you
unpacked RTFM into.
3) perl Makefile.PL
4) make install
5) make initdb
6) stop and start your
On Jul 4, 2008, at 6:58 AM, Peter Eriksson wrote:
I just upgraded our old RT 2 instance to the latest and greatest
(3.6.7)
and most things seem to work just fine.
However, I just noticed a strange thing. If I open a ticket and
hit Reply then things look a bit strange below the section:
On Jul 10, 2008, at 4:25 PM, Micah Gersten wrote:
Can the maintainer of the list prevent these bounces from going to
everyone?
They were unsubscribed yesterday when I noticed what was going on
-kevin
Thank you,
Micah Gersten
onShore Networks
Internal Developer
On Jul 16, 2008, at 4:07 PM, Jake Zack wrote:
OK...I lied.
Well, not below...but initially.
The RT 8.0 search function does work properly...UNLESS...as
below...there are numbers involved.
I created ticket subject 'one two three four five six', and a search
of:
one six
Finds it.
On Jul 21, 2008, at 9:31 AM, Richard Hartmann wrote:
I was wondering if it's possible to search for all tickets created by
me. The interesting tickets would be the one created via web
interface, but the ones created via email can be displayed, as well.
Searching by Requestor is not possible
.
This seems to indicate that he wants Creator
-kevin
On 7/21/2008 11:56 AM, Kevin Falcone wrote:
On Jul 21, 2008, at 9:31 AM, Richard Hartmann wrote:
I was wondering if it's possible to search for all tickets created
by
me. The interesting tickets would be the one created via web
interface
On Jul 23, 2008, at 6:54 PM, Peter Collins wrote:
Old system sends an email to RT with its own ticket number in the
subject line.
RT creates at ticket. So far so good.
Old system has an update,such as the problem is trending down, or
up, so it sends another email with the same ticket
On Jul 28, 2008, at 9:08 AM, Richard Hartmann wrote:
I am getting 'mailbox full' errors from a subscriber on this list.
What
is the policy for those on this list?
If you tell the owner address and there is enough information in the
headers,
we can remove their subscription. This user has
On Jul 29, 2008, at 7:51 AM, BALINT Bekeny wrote:
Hi List,
I have a question about how Enter one value with autocompletion
type CFs work.
I have created a Ticket CF with this type and also added some values
for this
but nothing happens if I start to type in the CF's input box.
The
On Jul 29, 2008, at 10:22 AM, John Arends wrote:
I'm trying to get an RT 3.8 machine up and running.
./configure --with-mysql --with-modperl2 does not appear to be doing
anything, because when I run make install it does a dep check with
--with-mysql --with-fastcgi, and then fails.
John
On Aug 5, 2008, at 6:34 PM, James Downs wrote:
We've noticed that since the 3.8.0 upgrade, sometimes trying to
include an RTFM article doesn't always work. Trying multiple (many!)
times, eventually it seems to work. Anyone seen this behavior?
Anyone got a solution?
What version of RTFM?
On Aug 6, 2008, at 5:42 AM, d tbsky wrote:
but when playing with rt 3.8. i am confused about the new what you
see is what you get editor. i try to comment a ticket, change the
font size and save.but i i didn't see the result in the browser or in
the mail.where can i use the new editor?
How
On Aug 7, 2008, at 2:21 PM, Michael Silver wrote:
Back in July, Cameron posted a message to the list regarding an
installation problem. (See
http://lists.bestpractical.com/pipermail/rt-users/2008-July/
052816.html
for his message.) As far as I can tell, there wasn't a response sent
to
You don't say what version you're running (probably 3.6.something)
It would be helpful if you sent a patch (you can download a fresh copy
of
3.6 from http://download.bestpractical.com ) and an explanation
of what bug you were seeing and how to reproduce it to
[EMAIL PROTECTED]
This would let
by the way, can you use the new WYSIWYG editor? i still don't know
where i can see the result.
If I try to reply to a ticket in RT web interface, there is a tiny
black triangle on top of the message box and it expands in a set of
tools to get rich text, then I click save and I can send the
On Aug 8, 2008, at 4:13 PM, Roedel, Mark wrote:
You need to tweak your templates slightly in order to send html mail,
but it seems to tickle a bug.
Are these tweaks documented in the wiki or elsewhere? HTML-mail
templates are pretty high on my users' most-wanted list.
(Oh, yeah, and I
On Aug 9, 2008, at 2:08 PM, Richard Hartmann wrote:
On Thu, Aug 7, 2008 at 20:33, Kevin Falcone
[EMAIL PROTECTED] wrote:
There was a bug with the packaging tools and 3.8, this was
corrected in the RTFM trunk.
Has the fix made it into the current release of RTFM?
There are enough other
On Aug 11, 2008, at 3:02 PM, Jerrad Pierce wrote:
Didn't the calendar link used to be an icon instead of the word
Calendar?
Anyone know why it was changed? Since there's no decoration on the
link,
it's not as obviously clickable as the image. I'd also like to get
the image
back...
When using the new quick creation widget, I get this:
MIME-Version: 1.0
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Subject: test
From: 22
Content-Type: text/plain
Content-Length: 0
Having the same headers for both would be better, of course.
Did you type anything in the
On Aug 14, 2008, at 10:26 AM, Jerrad Pierce wrote:
On Thu, Aug 14, 2008 at 01:01, Jesse Vincent
[EMAIL PROTECTED] wrote:
On Aug 14, 2008, at 12:23 AM, Jerrad Pierce wrote:
3.8 seems to have pulled in the functionality from RTx::Calendar,
and provides iCal feeds for tickets,
but I
On Aug 14, 2008, at 1:46 PM, Curtis Bruneau wrote:
The links in the content area are missing /CustomFields when you
navigate from the top menu in Configuration Global Custom Fields.
The top menu final link is ok just the ones in the content area.
MENU:
On Aug 14, 2008, at 2:05 PM, Mark Eichin wrote:
Note also that all of this is based on 3.6.1, which is I think the
first release where the REST interface worked *at all* with Custom
Fields; I seem to recall the later 3.6's didn't improve on this,
Actually, there have been a bunch of fixes to
Oops sorry, rt 3.8.1rc4/fastcgi
Client: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.16) Gecko/
20080702 Iceweasel/2.0.0.16 (Debian-2.0.0.16-0etch1).
The links do work unless you navigate a certain way, It could only
be my instance but when I click Configuration on the left then
It turns out that the name of the RT_SystemUser was changed in the
database, which
lead to the errors below.
-kevin
On Aug 15, 2008, at 7:58 PM, Miles Scruggs wrote:
I just did an upgrade, everything seems to be working fine, just for
kicks I tried to create a ticket and I get this error:
On Aug 19, 2008, at 6:59 PM, christopher flores wrote:
I'm new to RT and i wanted to implement Ticket Reminder on our
system using http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind
script. Which supports multiple Queues, but I get this error message
when i run the script:
On Aug 20, 2008, at 2:37 PM, Jess wrote:
I can't get Apache to start after adding the RT virtual host.
Solaris 10u5
Apache 2.2.9
mod_perl 2.0.4
RT 3.8.1
I get the following error in the Apache error log.
[Wed Aug 20 14:35:17 2008] [error] Can't locate object method
mk_classdata via
On Aug 20, 2008, at 2:38 PM, Roy Sowa wrote:
I cannot seem to get the GraphViz working properly...
I am trying to migrate from 3.6.5 to the 3.8.rc5...
Any reason not to use the official 3.8.1?
the issues that I have are:
1. I seem to require copying /opt/rt3/share/html/NoAuth/RichText/
On Aug 20, 2008, at 11:58 AM, andrew fay wrote:
Can anyone recommend a good idiots guide for installing 3.8 on
ubuntu with mysql.. I set up 3.6 on ubuntu before but I had
installed it via the Synaptic package manager first.
ps I don't want to upgrade as I am installing on a vmware
On Aug 20, 2008, at 3:18 PM, Helmuth Ramirez wrote:
I have my 3.8.1 instance up and running and was looking into getting
RT to send out Rich Text e-mail messages (correspondence) without
much luck. I came across this in the archives:
From
.
You should test with the standalone_httpd or rt-server binaries to try
and narrow down what is going wrong, it looks like the inheritance in
mason exceptions is breaking somewhere.
-kevin
On Wed, Aug 20, 2008 at 2:48 PM, Kevin Falcone [EMAIL PROTECTED]
wrote:
On Aug 20, 2008, at 2:37 PM
On Aug 28, 2008, at 3:32 PM, Jerrad Pierce wrote:
Has anyone encountered errors commenting (with rich text enabled) in
IE7?
If I reply or comment in IE7, I end up with some mangled snippet of
the
quoted text, and none of the comment being added as the message to the
ticket. It'd not
On Aug 29, 2008, at 11:44 AM, Steve Hopps wrote:
This solved it for me, however I also experience a bit of jumpiness
on firefox. It's not a catastrophic bug, just a minor nuisance.
I believe this is the version of our editing widget.
I'm testing an upgrade in a branch and it should be
On Aug 29, 2008, at 4:55 PM, Kenneth Crocker wrote:
I'm not using 3.8 yet, but I was hoping that perhaps the permissions
had been modified a bit to allow a user from one queue to link his
ticket to a ticket in another queue without having to have the
ModifyTicket privilege. I have many
On Aug 29, 2008, at 2:21 PM, Nathaniel Griswold wrote:
It seems that between rt-3.4.4 and rt-3.8.0, the ExtractSubjectTag
addon was integrated. It also seems that the global scrip for 'On
Transaction' 'Extract Subject Tag' now exists in etc/initialdata.
However, on my upgraded system, the
On Aug 28, 2008, at 1:13 PM, Paul Broadwith wrote:
Hi,
I’m using the template from the second message in this thread
http://www.gossamer-threads.com/lists/rt/users/74122
. While the problem I’m having is not this template in general
(otherwise I’d contact the author), I have a question
On Sep 8, 2008, at 2:27 PM, John BORIS wrote:
In my setup my users are sending emails to RT from a machine where
their
email address isn't valid. It is hard to explain. The corporate email
address for my users is not the same as their login and email
address on
the server where the
On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote:
People want to include it in their text for convenience and to have it
right with the descriptive text, e.g.
we have seen phenomen A in issue #334 before. Our histories get
quite long and it is very inconvenient
having to scroll
in 3.6, but you'll have to trace around in
html/Ticket/Elements/
-kevin
Doro
2008/9/8 Kevin Falcone [EMAIL PROTECTED]:
On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote:
People want to include it in their text for convenience and to
have it
right with the descriptive text
On Sep 16, 2008, at 12:53 PM, Danielle Roberts wrote:
We have RT 3.8.1 with RTFM 2.4.0. All the new features of RTFM
2.4.0 work, except the Self service article search. We have given
all users the rights to ShowArticle and the article search still
does not work.
Any suggestions
How
On Sep 17, 2008, at 9:59 AM, Daniel Tougas wrote:
Hi All,
I have installed RT 3.8.1 on a new machine and migrated the database
from version 3.4.4. RT works fine except that I can't see the little
triangle to view the RichText toolbar when composing a new ticket.
The MessageBoxRichText
On Sep 18, 2008, at 1:27 PM, Tom Remmers wrote:
Is there any way to configure a custom field to utilize the WYSIWYG
editor? In particular for the Fill in one text area type. RT 3.8.0.
You should be able to add a class of textarea to any
text box to get the wysiwyg editor, although I haven't
On Sep 29, 2008, at 9:29 AM, Gary Wilson Jr. wrote:
Gary Wilson Jr. wrote:
In the user configuration, I'm trying to update a user's email
address
that has a typo. I correct the email address and click 'Save
Changes',
but the email address does not update. I do, however, get
On Sep 30, 2008, at 1:47 PM, Kenneth Crocker wrote:
I need to modify the way dates are displayed in search results. I
need
to have it just be simply in the /MM/DD format. Right now I am
in
3.6.4. However, if this is a simple config change for 3.8 then that
will
do, as we
date fields or can I select
which ones? Thanks.
The code is actually centralized in ColumnMap (and has been for a
while).
It won't affect Relative Due but should affect normal dates like Due
-kevin
On 9/30/2008 11:38 AM, Kevin Falcone wrote:
On Sep 30, 2008, at 1:47 PM, Kenneth Crocker wrote
On Oct 6, 2008, at 12:25 PM, Bernhard Hansbauer wrote:
Working with RT 3.8.1 and RTFM 2.4, I can't get queue-specific RTFM
articles to work.
According to the introduction it should be sufficient to create a
topic
structure, with the first element being called Queues, and the
subsequent
On Oct 20, 2008, at 12:38 PM, Alex Young wrote:
Sorry for spamming the list a bit tonight, I’m just going through
all the outstanding support requests I have had from the RT users
that I haven’t been able to fix myself.
I have a few extensions installed, but if I install RTx-
PROTECTED] On Behalf Of Kevin
Falcone
Sent: 20 October 2008 23:43
To: RT Users
Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?
On Oct 20, 2008, at 12:38 PM, Alex Young wrote:
Sorry for spamming the list a bit tonight, I'm just going through
all the outstanding support requests I
On Oct 22, 2008, at 4:10 PM, Michael Mollard wrote:
Thanks for the assistance.
I have downloaded and installed the latest version of RT-Authen-
ExternalAuth-0.06_02, with RT 3.8.1(latest)
I seem to have gotten a step further, but still have some issues.
When I try and authenticate with an
On Oct 22, 2008, at 4:47 PM, Eli Altman wrote:
This sounds like you need the User_Vendor patch.. I know it's been
known to work with earlier versions of the ExternalAuth, but is it
still needed for the newest version?
/../lib/RT/User_Overlay.pm line 971.
That is new and exciting.
Try turning on LogStackTraces in your config so we can see what is
calling IsPassword
incorrectly.
-kevin
Kevin Falcone [EMAIL PROTECTED] 23/10/2008 9:46 am
On Oct 22, 2008, at 4:10 PM, Michael Mollard wrote:
Thanks
On Oct 24, 2008, at 5:30 PM, James Kyle wrote:
RTFM installing was successful and in all other respects appears to be
functioning fine (same with RT).
First: click Reply to a RT ticket, select a given RTFM from the drop
down, then click Go to apply it. This works as expected.
Next: Click
On Oct 28, 2008, at 5:28 AM, Terence Monteiro wrote:
Hi Michael,
Michael Mollard wrote:
I'm running 3.8.1 on a clean SLES10SP2. I've installed 3.8.1 and
it's root/password account works fine.
I then downloaded and installed v.06_2 of RT-Authen-ExternalAuth
(to try and get ldap auth
despite @INC being correct.
Filesystem permissions would be a good things to check.
-kevin
Kevin Falcone [EMAIL PROTECTED] 29/10/2008 4:11 am
On Oct 28, 2008, at 5:28 AM, Terence Monteiro wrote:
Hi Michael,
Michael Mollard wrote:
I'm running 3.8.1 on a clean SLES10SP2. I've installed 3.8.1
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