Re: [rt-users] Upgrade Database from RT2.0.11 - RT3.6.3

2007-01-10 Thread Kevin Falcone
On Jan 9, 2007, at 5:23 PM, Daniel Schwager wrote: how can i upgrade from 2.0.11 to the current version of RT (3.6.2) without loosing all my data in the mysql-database ? Is there a way to convert the mysql-database (including 10k tickets) from RT2.0.11 to RT-database 3.6.3 ? Danny

Re: [rt-users] RT database update from 2.0.9 to 3.6.1

2007-01-11 Thread Kevin Falcone
On Jan 11, 2007, at 5:13 AM, Thomas Koch wrote: The rt2-to-rt3 database migration tool (mentioned in RT3.2's readme file and downloadable at http://bestpractical.com/pub/rt/ devel/rt2-to-rt3.tar.gz) works only from 2.0 to 3.0. My problem is that there are also schema changes between 3.0

Re: [rt-users] RT database update from 2.0.9 to 3.6.1

2007-02-06 Thread Kevin Falcone
On Feb 6, 2007, at 9:59 AM, Thomas Koch wrote: Using the rt2-to-rt3 update software I experienced some problems with the mail attachments. All the attachments in the RT 3.6 Database are unreadable now! There was a problem with base64 encoded attachments. It has been fixed in subversion,

Re: [rt-users] vanished lines in rt 3.6.1 reply

2007-02-12 Thread Kevin Falcone
On Feb 6, 2007, at 7:12 AM, Sven Sternberger wrote: I now recognized the following: I create a ticket with a line which something like /^\w+/ RESULT: ok I reply on these transaction and enter again /^\w+/ RESULT: ok I reply on the reply transaction with an /^\w+/ RESULT: the newly entered

Re: [rt-users] CC'c dropped upon ticket creation

2007-02-12 Thread Kevin Falcone
On Feb 12, 2007, at 2:03 PM, Kenneth Crocker wrote: We are currently on RT 3.4.4 and looking to upgrade to 3.6.3 soon. A question popped up that I had no answer to. Why is it when a ticket is created via the E_mail interface the cc's are dropped and do not become part of people section

Re: [rt-users] Problem installing HTML::TreeBuilder and HTML::FormatText

2007-02-21 Thread Kevin Falcone
On Feb 20, 2007, at 4:47 PM, Mike Friedman wrote: I'm still trying to install the perl pre-reqs for RT 3.6.3 on Solaris 10 (see below). In addition to the two modules HTML::TreeBuilder and HTML::FormatText refusing to install, now I notice this when I run 'make fixdeps': Text::Quoted

[rt-users] [Rt-announce] new RT2 to RT3 converter release

2007-03-14 Thread Kevin Falcone
::Extension::RT2toRT3 package available here http://search.cpan.org/dist/RT-Extension-RT2toRT3/ Kevin Falcone Best Practical Solutions, LLC ___ RT-Announce mailing list [EMAIL PROTECTED] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt

Re: [rt-users] RT at the University of West Bohemia

2007-04-18 Thread Kevin Falcone
On Apr 17, 2007, at 1:54 PM, Petr Grolmus wrote: In the README file of migration tool there is a sentence This tool migrates your RT2 instance to an RT 3.0 instance. Couldn't be this the source of problems when I'm trying to migrate data to RT 3.6.x? Would you know about any newer version

Re: [rt-users] Modifying DBIx::SearchBuilder

2007-04-18 Thread Kevin Falcone
On Apr 17, 2007, at 4:15 PM, Mike Friedman wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 It looks like I may have to modify DBIx::SearchBuilder, in particular 'Handle.pm'. This is in order to access my RT mysql database via SSL. It seems that the only way to get perl DBD::mysql

Re: [rt-users] problem installation RTFM

2007-04-18 Thread Kevin Falcone
On Apr 17, 2007, at 1:56 PM, Teresa Carcelén Fernández wrote: Hi all! I´ve got no sucess with RTFM installation. I have RT 3.4.2 and I´ve tried to install RTFM-2.2.ORC5 I´ve got the 2 first step: perl Makefile.PL (with a PREFIX that has the path of /lib directory) make install

Re: [rt-users] DBIx::Searchbuilder issue

2007-04-23 Thread Kevin Falcone
On Apr 20, 2007, at 1:42 PM, Justin Brodley wrote: I have ran this code TWO_TASK=FOO perl -MDBI -le 'DBI-connect (DBI:Oracle:, rt3, rt3)' and have received no error back, which I assume no error is good news. Hi Justin Are you running this piece of code as the user RT runs as? The last

Re: [rt-users] Scrips and Custom fields values

2007-04-23 Thread Kevin Falcone
On Apr 23, 2007, at 11:19 AM, [EMAIL PROTECTED] wrote: I have 2 custom fields created at ticket creation time, and 2 others to be updated whenever one of the other two change value. This is done by several scrips, 2 running at ticket creation and the others running when one of the 2

Re: [rt-users] RT-Extension-ResetPassword

2007-05-04 Thread Kevin Falcone
On May 1, 2007, at 11:15 PM, Pedro Santa wrote: Hi all! Could someone help me to get/checkout RT-Extension-ResetPassword from Best Practical SVN, wich is documented here: http://wiki.bestpractical.com/index.cgi?PasswordReminder Which is the URL of the repository? It needs a password? svn

Re: [rt-users] (no subject)

2007-05-04 Thread Kevin Falcone
On May 4, 2007, at 12:14 PM, mfuller wrote: I get this error when trying to get an RSS link in 3.6.3 does anyone have an Idea of the cause? error: Can't locate object method channel via package XML::RSS at /opt/rt3/share/html/Search/Results.rdf line 57. Do you have XML::RSS installed?

Re: [rt-users] Child process of address_pipe transport returned 75

2007-05-22 Thread Kevin Falcone
On May 22, 2007, at 2:27 PM, Richard Solid wrote: Not able to get this incoming email working with RT using sendmail and now I'm trying to use Exim and I get the following error: This is how the alises look like: rt: |/usr/bin/rt-mailgate --queue general --debug --action correspond --url

Re: [rt-users] ExtractCustomFieldValue not working

2007-05-23 Thread Kevin Falcone
On May 23, 2007, at 5:48 AM, Mathew Snyder wrote: I've set up the ExtractCustomFieldValue on our server and have, as far as I know, configured the template and scrip as necessary. However, it isn't working. Actually, I have two for two different CFs. This are my templates:

Re: [rt-users] ExtractCustomFieldValue not working

2007-05-24 Thread Kevin Falcone
are still holding (no value). Keep up with me and what I'm up to: http://theillien.blogspot.com Kevin Falcone wrote: On May 23, 2007, at 5:48 AM, Mathew Snyder wrote: I've set up the ExtractCustomFieldValue on our server and have, as far as I know, configured the template and scrip

Re: [rt-users] no emails sent when 'reply'ing (aka corresponding) to a ticket

2007-05-24 Thread Kevin Falcone
On May 24, 2007, at 1:21 PM, Jonathan C. Detert wrote: If this is the right track, can someone explain how I should rebuild perl so that the Scalar::Util::weaken() sub is defined? you don't need to rebuild perl, you just need a working Scalar::Util perl -MCPAN -e'install Scalar::Util'

Re: [rt-users] no emails sent when 'reply'ing (aka corresponding) to a ticket

2007-05-29 Thread Kevin Falcone
On May 29, 2007, at 5:08 PM, Jonathan C. Detert wrote: Are those errors really associated with the failure to send email? If so, the following urls say that I should rebuild perl wish xs support: http://www.xray.mpe.mpg.de/mailing-lists/perl5-porters/2006-05/ msg00796.html

Re: [rt-users] no emails sent when 'reply'ing (aka corresponding) to a ticket

2007-05-31 Thread Kevin Falcone
On May 30, 2007, at 11:12 AM, Jonathan C. Detert wrote: On Tue, 2007-05-29 at 21:02 -0400, Kevin Falcone wrote: On May 29, 2007, at 5:08 PM, Jonathan C. Detert wrote: Are those errors really associated with the failure to send email? If so, the following urls say that I should rebuild perl

Re: [FILTER] [rt-users] RTFM search through body text 2.2.0RC5

2007-06-19 Thread Kevin Falcone
On Jun 7, 2007, at 3:02 PM, Jeff Platter wrote: So I finally think I fixed the issue. If anyone is interested it seemed that in the ArticleCollection_Overlay.pm file there was a select statement that had 2 things wrong with it. It was generating the JOIN with OR’s instead of AND’s and it

Re: [rt-users] Filter ticket text for display?

2007-07-09 Thread Kevin Falcone
On Jul 9, 2007, at 10:06 AM, Gary Oberbrunner wrote: Hi folks -- is there a hook to filter or process the ticket history texts (email bodies) when they're displayed? We'd like to turn certain pieces of text (identified by regex) into html links. You should be able to use the

Re: [rt-users] Filter ticket text for display?

2007-07-09 Thread Kevin Falcone
On Jul 9, 2007, at 10:56 AM, Gary Oberbrunner wrote: Kevin Falcone wrote: On Jul 9, 2007, at 10:06 AM, Gary Oberbrunner wrote: Hi folks -- is there a hook to filter or process the ticket history texts (email bodies) when they're displayed? We'd like to turn certain pieces of text

Re: [rt-users] Creation articles RTFM error

2007-07-17 Thread Kevin Falcone
On Jul 17, 2007, at 7:32 AM, Ignacio Vazquez Alvarez wrote: We have: -RT 3.7.5 -RTFM 2.2 ORC5 -RT-IR 2.1.5 -Apache 1.3.34 / FastCgi Hello, when I create a new article in class Template and I fill de Content and Submit, the article was

Re: [rt-users] How does RT perform login?

2007-08-08 Thread Kevin Falcone
On Jul 26, 2007, at 6:53 AM, Jörg Ungermann wrote: What is the mechanism of logging a user in? Is it sufficient to have - a valid session in the sessions table - a valid cookie matching the session? to access RT via Browser? Can a session be hijacked this way? We are looking for a way to

Re: [rt-users] RT-3.6.4 ShowTransaction

2007-08-08 Thread Kevin Falcone
On Jul 31, 2007, at 6:58 AM, Roy El-Hames wrote: Hi; line 151 in ShowTransaction there is: my $aid = is that a bug else what ist used for, I can't find any other reference to $aid anywhere else .. Hi Roy It looks like it was an accidental commit with some changes a few lines down. It is

Re: [rt-users] RTFM 2.2.1 vs 2.2.0RC7

2007-10-15 Thread Kevin Falcone
On Oct 12, 2007, at 2:15 PM, Bill Kuntz wrote: I see that RTFM 2.2.1 was released today. I just installed 2.2.0RC7 yesterday. Were there any changes from 2.2.0RC7 to make 2.2.1? 2.2.0RC7 became 2.2.0 with no changes. 2.2.1 added a minor rights fix for deleting articles. -kevin

Re: [rt-users] Simple search using email address fails

2007-10-25 Thread Kevin Falcone
On Oct 24, 2007, at 10:38 PM, Geoff Roberts wrote: Hi Jesse, On Thu, 25 Oct 2007 04:30:55 am Jesse Vincent wrote: Can you test with current versions of RTFM (2.2.1) and SearchBuilder (1.49) Thanks for that - SearchBuilder was the problem. Upgrading RTFM to 2.2.1 didn't fix the issue, but

Re: [rt-users] ExtractCustomField Regexp Help Needed

2007-11-01 Thread Kevin Falcone
On Nov 1, 2007, at 9:20 AM, Tim Wilson wrote: On Wed, Oct 31, 2007 at 8:47 PM, in message [EMAIL PROTECTED], Darren Ellis [EMAIL PROTECTED] wrote: I am using ExtractCustomField to try to populate some custom fields by scanning for values in the body of the incoming message. My regexp

Re: [rt-users] RTFM Permissions Question

2008-01-28 Thread Kevin Falcone
On Jan 27, 2008, at 1:37 AM, Steve Cochran wrote: THe only problem I'm having is trying to delegate the maintenance of Topics in RTFM. I have a group that can see the class in RTFM, and have another supervisors class that I've given the adminTopics permission to for that class as well.

Re: [rt-users] using _CurrentUser_ in a saved search?

2008-01-30 Thread Kevin Falcone
On Jan 30, 2008, at 12:54 PM, Alex J. Avriette wrote: I have a search I'm trying to fix that currently looks like: Queue = 'Helpdesk' and Owner = 'aavriette' and LastUpdated '7 days' and LastUpdated '-7 days' The LastUpdated thing smells like a hack to me, but it seems to work. I'd

Re: [rt-users] RT Upgrade, now only nobody can own ticket

2008-02-01 Thread Kevin Falcone
On Jan 31, 2008, at 5:53 PM, Steve Switzer wrote: Hello! I recently upgraded RT from 3.6.4 to 3.6.6, and now when creating a ticket or viewing a ticket, ONLY Nobody shows in the dropdown for owner. I've played and tried many things. I'm a superuser, and in Global, Groups, Owner, I

Re: [rt-users] Database Dates

2008-02-06 Thread Kevin Falcone
On Feb 6, 2008, at 7:37 AM, Steve Cochran wrote: Are all the dates in the DB stored in GMT? Looking to get some stats out of RT, and have the following query to count all of the request messages (and a negated one for the replies): yes, RT stores dates as GMT and converts for display.

Re: [rt-users] Changing Queue based on Incoming Email address

2008-02-06 Thread Kevin Falcone
On Feb 5, 2008, at 7:48 PM, Fixer (Robert Smith) wrote: I can’t seem to get the syntax correct for a User Defined scrip to change queue on an existing ticket, based on which email address they send to. I have two queues, [EMAIL PROTECTED] and [EMAIL PROTECTED] We have an

Re: [rt-users] history of tickets?

2008-03-05 Thread Kevin Falcone
On Mar 5, 2008, at 11:30 AM, Greg Evans wrote: Any ideas on how to make this behave the way that I would like it to? Even pointing me to a path/to/filename maybe? You can change this by overriding html/Ticket/Elements/ShowRequestor The FromSQL call controls the Status -kevin

Re: [rt-users] Showing custom fields with command line RT - [Pork] Email found in subject

2008-03-13 Thread Kevin Falcone
On Mar 13, 2008, at 11:06 AM, Ben Robson wrote: Stef, I have been trying to work out this exact same thing for the past week now, in fact I put a similar post to this maillist approximately 3 days ago, with little assistance. Thus far I have found the documentation that implies custom

Re: [rt-users] need help w/ fastcgi..

2008-03-13 Thread Kevin Falcone
On Mar 12, 2008, at 10:06 AM, King, Aubrey wrote: [Tue Mar 11 19:50:38 2008] [warn] FastCGI: server /opt/rt3/bin/mason_handler.fcgi restarted (pid 6806) FastCGI: can't start server /opt/rt3/bin/mason_handler.fcgi (pid 6806), execle() failed: No such file or directory [Tue Mar 11 19:50:38

Re: [rt-users] Get all email adresses of a group!

2008-03-14 Thread Kevin Falcone
On Mar 14, 2008, at 6:28 AM, Sven Sternberger wrote: looked for a simple way to get all email adresses of a group. I wrote the 1line shell script attached to the mail, but I'm curious how this look via the perl api. You can use the MemberEmailAddresses method on RT::Group, which you can get

Re: [rt-users] User ID in a script?

2008-03-25 Thread Kevin Falcone
On Mar 25, 2008, at 3:16 PM, John Arends wrote: Gene, When running your script I get this error: [Tue Mar 25 19:12:39 2008] [crit]: Can't locate object method order_by via package RT::Users at ./rtusers.pl line 14. (/usr/lib/perl5/vendor_perl/5.8.5/RT.pm:346) Can't locate object method

Re: [rt-users] Error in log of fresh install of RT 3.6.6

2008-04-03 Thread Kevin Falcone
On Apr 3, 2008, at 3:11 PM, Mark Fraser (Google Mail) wrote: Thanks, but actually, my concern was really for the last item. I am not trying to be smart, however I understand the general function and can even look at the specific code in the referenced file. I was trying not to have

Re: [rt-users] Best way to track tickets related to an rtfm article?

2008-04-23 Thread Kevin Falcone
On Apr 21, 2008, at 4:39 PM, Steve Seremeth wrote: Not sure if this qualifies as a bug, but it sure seems like one, since the middle process ends in what I would expect (and hope for!) so that we could report out on numbers of tickets resolved with the same canned response -- another easy

Re: [rt-users] User asked for an unknown update type for customfield Category for RT

2008-04-23 Thread Kevin Falcone
On Mar 25, 2008, at 7:01 PM, Aaron Sallade wrote: This happens when you have a custom field select with categories set in the custom field items. It is supposed to group the items into categories. What happens is that the UI doesn't select the category drop down in the custom field with

Re: [rt-users] Using the RT Codebase in a stand alone program (perl)

2008-04-30 Thread Kevin Falcone
On Apr 30, 2008, at 11:29 AM, Morten Guldager wrote: Right above the two use statements I had to add: use lib '/usr/share/request-tracker3.6/lib'; But when running the program it complains: [Wed Apr 30 15:24:54 2008] [crit]: Can't call method new on an undefined value at ./test5 line 12.

Re: [rt-users] Checking out code from svn.bestpractical.com

2008-05-15 Thread Kevin Falcone
On May 15, 2008, at 1:47 PM, John BORIS wrote: I am trying to get the files at: http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-ResetPassword/ I am using the tortisesvn client. I know this isn't a TortiseSVN list but how does one checkout the code from the site.

Re: [rt-users] Sort by owner?

2008-05-20 Thread Kevin Falcone
On May 20, 2008, at 11:59 AM, Laura Grella wrote: I have created a search which shows all tickets in RT that have not been updated in the past 14 days. I then took this report, and clicked on Owner, and expected the report to be sorted by owner. But it is not. It seems to be sorted by

Re: [rt-users] Including RTFM uploaded file in ticket causes a System Error

2008-06-05 Thread Kevin Falcone
WOuld you mind sending this into [EMAIL PROTECTED] but including your RT versions, RTFM versions and some information about the Custom FIelds your using? We don't currently handle adding attachments to tickets that are stored in RTFM articles, but it shouldn't throw this error. -kevin On Jun 4,

Re: [rt-users] RT Help: Remove Preferences link in Self Service; Using AD to auth--no need for this.

2008-06-06 Thread Kevin Falcone
On Jun 6, 2008, at 4:28 PM, Leal, Mario A. wrote: First, Thank you to everyone who responded to my last question— Greatly appreciated!! I am authenticating my users via Active Directory. Because of this, I have no need for the preferences menu for users using the self service portal.

Re: [rt-users] RT 3.6.6 and RTFM 2.2.1: no content field

2008-07-03 Thread Kevin Falcone
On Jul 3, 2008, at 9:47 AM, AlexanderAD wrote: I've successfully installed RTFM in my RT as descibed in RTFM's README: 2) Once RT appears to be happily installed, cd into the directory you unpacked RTFM into. 3) perl Makefile.PL 4) make install 5) make initdb 6) stop and start your

Re: [rt-users] Strange behavious after upgrading from RT2 - RT3.6.7

2008-07-10 Thread Kevin Falcone
On Jul 4, 2008, at 6:58 AM, Peter Eriksson wrote: I just upgraded our old RT 2 instance to the latest and greatest (3.6.7) and most things seem to work just fine. However, I just noticed a strange thing. If I open a ticket and hit Reply then things look a bit strange below the section:

Re: [rt-users] Out of office.RT-Users Digest, Vol 52, Issue 26

2008-07-11 Thread Kevin Falcone
On Jul 10, 2008, at 4:25 PM, Micah Gersten wrote: Can the maintainer of the list prevent these bounces from going to everyone? They were unsubscribed yesterday when I noticed what was going on -kevin Thank you, Micah Gersten onShore Networks Internal Developer

Re: [rt-users] Simple Search function

2008-07-16 Thread Kevin Falcone
On Jul 16, 2008, at 4:07 PM, Jake Zack wrote: OK...I lied. Well, not below...but initially. The RT 8.0 search function does work properly...UNLESS...as below...there are numbers involved. I created ticket subject 'one two three four five six', and a search of: one six Finds it.

Re: [rt-users] Searching based on who created a ticket.

2008-07-21 Thread Kevin Falcone
On Jul 21, 2008, at 9:31 AM, Richard Hartmann wrote: I was wondering if it's possible to search for all tickets created by me. The interesting tickets would be the one created via web interface, but the ones created via email can be displayed, as well. Searching by Requestor is not possible

Re: [rt-users] Searching based on who created a ticket.

2008-07-21 Thread Kevin Falcone
. This seems to indicate that he wants Creator -kevin On 7/21/2008 11:56 AM, Kevin Falcone wrote: On Jul 21, 2008, at 9:31 AM, Richard Hartmann wrote: I was wondering if it's possible to search for all tickets created by me. The interesting tickets would be the one created via web interface

Re: [rt-users] Add to a particular RT ticket/thread via email based on subject line

2008-07-24 Thread Kevin Falcone
On Jul 23, 2008, at 6:54 PM, Peter Collins wrote: Old system sends an email to RT with its own ticket number in the subject line. RT creates at ticket. So far so good. Old system has an update,such as the problem is trending down, or up, so it sends another email with the same ticket

Re: [rt-users] What is the policy wrt bounces/error messages on this list?

2008-07-28 Thread Kevin Falcone
On Jul 28, 2008, at 9:08 AM, Richard Hartmann wrote: I am getting 'mailbox full' errors from a subscriber on this list. What is the policy for those on this list? If you tell the owner address and there is enough information in the headers, we can remove their subscription. This user has

Re: [rt-users] Autocomplete type Custom Fields in 3.8.0

2008-07-29 Thread Kevin Falcone
On Jul 29, 2008, at 7:51 AM, BALINT Bekeny wrote: Hi List, I have a question about how Enter one value with autocompletion type CFs work. I have created a Ticket CF with this type and also added some values for this but nothing happens if I start to type in the CF's input box. The

Re: [rt-users] configure failing?

2008-07-29 Thread Kevin Falcone
On Jul 29, 2008, at 10:22 AM, John Arends wrote: I'm trying to get an RT 3.8 machine up and running. ./configure --with-mysql --with-modperl2 does not appear to be doing anything, because when I run make install it does a dep check with --with-mysql --with-fastcgi, and then fails. John

Re: [rt-users] In 3.8.0, RTFM doesn't always include

2008-08-05 Thread Kevin Falcone
On Aug 5, 2008, at 6:34 PM, James Downs wrote: We've noticed that since the 3.8.0 upgrade, sometimes trying to include an RTFM article doesn't always work. Trying multiple (many!) times, eventually it seems to work. Anyone seen this behavior? Anyone got a solution? What version of RTFM?

Re: [rt-users] rt upgrade experience

2008-08-06 Thread Kevin Falcone
On Aug 6, 2008, at 5:42 AM, d tbsky wrote: but when playing with rt 3.8. i am confused about the new what you see is what you get editor. i try to comment a ticket, change the font size and save.but i i didn't see the result in the browser or in the mail.where can i use the new editor? How

Re: [rt-users] Installation of RTFM 2.2.1 on RT 3.8.0 fails

2008-08-07 Thread Kevin Falcone
On Aug 7, 2008, at 2:21 PM, Michael Silver wrote: Back in July, Cameron posted a message to the list regarding an installation problem. (See http://lists.bestpractical.com/pipermail/rt-users/2008-July/ 052816.html for his message.) As far as I can tell, there wasn't a response sent to

Re: [rt-users] Minor Edit to Interface/Email.pm

2008-08-07 Thread Kevin Falcone
You don't say what version you're running (probably 3.6.something) It would be helpful if you sent a patch (you can download a fresh copy of 3.6 from http://download.bestpractical.com ) and an explanation of what bug you were seeing and how to reproduce it to [EMAIL PROTECTED] This would let

Re: [rt-users] Rt at Glance and upgrade from 3.2.1 to 3.8.0

2008-08-08 Thread Kevin Falcone
by the way, can you use the new WYSIWYG editor? i still don't know where i can see the result. If I try to reply to a ticket in RT web interface, there is a tiny black triangle on top of the message box and it expands in a set of tools to get rich text, then I click save and I can send the

Re: [rt-users] HTML mail from templates (was Rt at Glance and upgrade from 3.2.1 to 3.8.0)

2008-08-08 Thread Kevin Falcone
On Aug 8, 2008, at 4:13 PM, Roedel, Mark wrote: You need to tweak your templates slightly in order to send html mail, but it seems to tickle a bug. Are these tweaks documented in the wiki or elsewhere? HTML-mail templates are pretty high on my users' most-wanted list. (Oh, yeah, and I

Re: [rt-users] Installation of RTFM 2.2.1 on RT 3.8.0 fails

2008-08-11 Thread Kevin Falcone
On Aug 9, 2008, at 2:08 PM, Richard Hartmann wrote: On Thu, Aug 7, 2008 at 20:33, Kevin Falcone [EMAIL PROTECTED] wrote: There was a bug with the packaging tools and 3.8, this was corrected in the RTFM trunk. Has the fix made it into the current release of RTFM? There are enough other

Re: [rt-users] Calendar link

2008-08-11 Thread Kevin Falcone
On Aug 11, 2008, at 3:02 PM, Jerrad Pierce wrote: Didn't the calendar link used to be an icon instead of the word Calendar? Anyone know why it was changed? Since there's no decoration on the link, it's not as obviously clickable as the image. I'd also like to get the image back...

Re: [rt-users] [Rt-devel] Discrepancy in header depending on how you create a ticket in 3.8.0

2008-08-12 Thread Kevin Falcone
When using the new quick creation widget, I get this: MIME-Version: 1.0 X-Mailer: MIME-tools 5.427 (Entity 5.427) Subject: test From: 22 Content-Type: text/plain Content-Length: 0 Having the same headers for both would be better, of course. Did you type anything in the

Re: [rt-users] iCal in 3.8

2008-08-14 Thread Kevin Falcone
On Aug 14, 2008, at 10:26 AM, Jerrad Pierce wrote: On Thu, Aug 14, 2008 at 01:01, Jesse Vincent [EMAIL PROTECTED] wrote: On Aug 14, 2008, at 12:23 AM, Jerrad Pierce wrote: 3.8 seems to have pulled in the functionality from RTx::Calendar, and provides iCal feeds for tickets, but I

Re: [rt-users] Missing directory in configuration link.

2008-08-14 Thread Kevin Falcone
On Aug 14, 2008, at 1:46 PM, Curtis Bruneau wrote: The links in the content area are missing /CustomFields when you navigate from the top menu in Configuration Global Custom Fields. The top menu final link is ok just the ones in the content area. MENU:

Re: [rt-users] API from Python?

2008-08-14 Thread Kevin Falcone
On Aug 14, 2008, at 2:05 PM, Mark Eichin wrote: Note also that all of this is based on 3.6.1, which is I think the first release where the REST interface worked *at all* with Custom Fields; I seem to recall the later 3.6's didn't improve on this, Actually, there have been a bunch of fixes to

Re: [rt-users] Missing directory in configuration link.

2008-08-14 Thread Kevin Falcone
Oops sorry, rt 3.8.1rc4/fastcgi Client: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.16) Gecko/ 20080702 Iceweasel/2.0.0.16 (Debian-2.0.0.16-0etch1). The links do work unless you navigate a certain way, It could only be my instance but when I click Configuration on the left then

Re: [rt-users] upgrade from 3.6.6 pgsql to 3.8.1rc5

2008-08-18 Thread Kevin Falcone
It turns out that the name of the RT_SystemUser was changed in the database, which lead to the errors below. -kevin On Aug 15, 2008, at 7:58 PM, Miles Scruggs wrote: I just did an upgrade, everything seems to be working fine, just for kicks I tried to create a ticket and I get this error:

Re: [rt-users] need help on rt-reminder script

2008-08-19 Thread Kevin Falcone
On Aug 19, 2008, at 6:59 PM, christopher flores wrote: I'm new to RT and i wanted to implement Ticket Reminder on our system using http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind script. Which supports multiple Queues, but I get this error message when i run the script:

Re: [rt-users] apache/perl error for rt 3.8.1 on apache start

2008-08-20 Thread Kevin Falcone
On Aug 20, 2008, at 2:37 PM, Jess wrote: I can't get Apache to start after adding the RT virtual host. Solaris 10u5 Apache 2.2.9 mod_perl 2.0.4 RT 3.8.1 I get the following error in the Apache error log. [Wed Aug 20 14:35:17 2008] [error] Can't locate object method mk_classdata via

Re: [rt-users] 3.8 GraphViz

2008-08-20 Thread Kevin Falcone
On Aug 20, 2008, at 2:38 PM, Roy Sowa wrote: I cannot seem to get the GraphViz working properly... I am trying to migrate from 3.6.5 to the 3.8.rc5... Any reason not to use the official 3.8.1? the issues that I have are: 1. I seem to require copying /opt/rt3/share/html/NoAuth/RichText/

Re: [rt-users] RT 3.8 and Ubuntu

2008-08-20 Thread Kevin Falcone
On Aug 20, 2008, at 11:58 AM, andrew fay wrote: Can anyone recommend a good idiots guide for installing 3.8 on ubuntu with mysql.. I set up 3.6 on ubuntu before but I had installed it via the Synaptic package manager first. ps I don't want to upgrade as I am installing on a vmware

Re: [rt-users] Rich Text E-mail in 3.8

2008-08-20 Thread Kevin Falcone
On Aug 20, 2008, at 3:18 PM, Helmuth Ramirez wrote: I have my 3.8.1 instance up and running and was looking into getting RT to send out Rich Text e-mail messages (correspondence) without much luck. I came across this in the archives: From

Re: [rt-users] apache/perl error for rt 3.8.1 on apache start

2008-08-20 Thread Kevin Falcone
. You should test with the standalone_httpd or rt-server binaries to try and narrow down what is going wrong, it looks like the inheritance in mason exceptions is breaking somewhere. -kevin On Wed, Aug 20, 2008 at 2:48 PM, Kevin Falcone [EMAIL PROTECTED] wrote: On Aug 20, 2008, at 2:37 PM

Re: [rt-users] Web correspondence in IE7 is borked

2008-08-28 Thread Kevin Falcone
On Aug 28, 2008, at 3:32 PM, Jerrad Pierce wrote: Has anyone encountered errors commenting (with rich text enabled) in IE7? If I reply or comment in IE7, I end up with some mangled snippet of the quoted text, and none of the comment being added as the message to the ticket. It'd not

Re: [rt-users] Fwd: Signature in replies above quoted text

2008-08-29 Thread Kevin Falcone
On Aug 29, 2008, at 11:44 AM, Steve Hopps wrote: This solved it for me, however I also experience a bit of jumpiness on firefox. It's not a catastrophic bug, just a minor nuisance. I believe this is the version of our editing widget. I'm testing an upgrade in a branch and it should be

Re: [rt-users] Separate permission

2008-08-30 Thread Kevin Falcone
On Aug 29, 2008, at 4:55 PM, Kenneth Crocker wrote: I'm not using 3.8 yet, but I was hoping that perhaps the permissions had been modified a bit to allow a user from one queue to link his ticket to a ticket in another queue without having to have the ModifyTicket privilege. I have many

Re: [rt-users] ExtractSubjectTag scrip missing on upgrade from rt-3.4.4

2008-08-30 Thread Kevin Falcone
On Aug 29, 2008, at 2:21 PM, Nathaniel Griswold wrote: It seems that between rt-3.4.4 and rt-3.8.0, the ExtractSubjectTag addon was integrated. It also seems that the global scrip for 'On Transaction' 'Extract Subject Tag' now exists in etc/initialdata. However, on my upgraded system, the

Re: [rt-users] Template Variables - Not In FromAddress?!?

2008-08-30 Thread Kevin Falcone
On Aug 28, 2008, at 1:13 PM, Paul Broadwith wrote: Hi, I’m using the template from the second message in this thread http://www.gossamer-threads.com/lists/rt/users/74122 . While the problem I’m having is not this template in general (otherwise I’d contact the author), I have a question

Re: [rt-users] How to get RT to use Reply-To for returned emails

2008-09-08 Thread Kevin Falcone
On Sep 8, 2008, at 2:27 PM, John BORIS wrote: In my setup my users are sending emails to RT from a machine where their email address isn't valid. It is hard to explain. The corporate email address for my users is not the same as their login and email address on the server where the

Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-08 Thread Kevin Falcone
On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote: People want to include it in their text for convenience and to have it right with the descriptive text, e.g. we have seen phenomen A in issue #334 before. Our histories get quite long and it is very inconvenient having to scroll

Re: [rt-users] clickable links to other tickets in ticket history?

2008-09-08 Thread Kevin Falcone
in 3.6, but you'll have to trace around in html/Ticket/Elements/ -kevin Doro 2008/9/8 Kevin Falcone [EMAIL PROTECTED]: On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote: People want to include it in their text for convenience and to have it right with the descriptive text

Re: [rt-users] FW: RTFM 2.4.0

2008-09-19 Thread Kevin Falcone
On Sep 16, 2008, at 12:53 PM, Danielle Roberts wrote: We have RT 3.8.1 with RTFM 2.4.0. All the new features of RTFM 2.4.0 work, except the Self service article search. We have given all users the rights to ShowArticle and the article search still does not work. Any suggestions How

Re: [rt-users] RT 3.8.1 Rich Text Editor is not enabled

2008-09-19 Thread Kevin Falcone
On Sep 17, 2008, at 9:59 AM, Daniel Tougas wrote: Hi All, I have installed RT 3.8.1 on a new machine and migrated the database from version 3.4.4. RT works fine except that I can't see the little triangle to view the RichText toolbar when composing a new ticket. The MessageBoxRichText

Re: [rt-users] WYSIWYG on Custom Field

2008-09-19 Thread Kevin Falcone
On Sep 18, 2008, at 1:27 PM, Tom Remmers wrote: Is there any way to configure a custom field to utilize the WYSIWYG editor? In particular for the Fill in one text area type. RT 3.8.0. You should be able to add a class of textarea to any text box to get the wysiwyg editor, although I haven't

Re: [rt-users] can't change a user's email address

2008-09-29 Thread Kevin Falcone
On Sep 29, 2008, at 9:29 AM, Gary Wilson Jr. wrote: Gary Wilson Jr. wrote: In the user configuration, I'm trying to update a user's email address that has a typo. I correct the email address and click 'Save Changes', but the email address does not update. I do, however, get

Re: [rt-users] Help in modifying how date is displayed in search results

2008-09-30 Thread Kevin Falcone
On Sep 30, 2008, at 1:47 PM, Kenneth Crocker wrote: I need to modify the way dates are displayed in search results. I need to have it just be simply in the /MM/DD format. Right now I am in 3.6.4. However, if this is a simple config change for 3.8 then that will do, as we

Re: [rt-users] Help in modifying how date is displayed in search results

2008-09-30 Thread Kevin Falcone
date fields or can I select which ones? Thanks. The code is actually centralized in ColumnMap (and has been for a while). It won't affect Relative Due but should affect normal dates like Due -kevin On 9/30/2008 11:38 AM, Kevin Falcone wrote: On Sep 30, 2008, at 1:47 PM, Kenneth Crocker wrote

Re: [rt-users] Queue-specific RTFM articles

2008-10-07 Thread Kevin Falcone
On Oct 6, 2008, at 12:25 PM, Bernhard Hansbauer wrote: Working with RT 3.8.1 and RTFM 2.4, I can't get queue-specific RTFM articles to work. According to the introduction it should be sufficient to create a topic structure, with the first element being called Queues, and the subsequent

Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?

2008-10-20 Thread Kevin Falcone
On Oct 20, 2008, at 12:38 PM, Alex Young wrote: Sorry for spamming the list a bit tonight, I’m just going through all the outstanding support requests I have had from the RT users that I haven’t been able to fix myself. I have a few extensions installed, but if I install RTx-

Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?

2008-10-20 Thread Kevin Falcone
PROTECTED] On Behalf Of Kevin Falcone Sent: 20 October 2008 23:43 To: RT Users Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible? On Oct 20, 2008, at 12:38 PM, Alex Young wrote: Sorry for spamming the list a bit tonight, I'm just going through all the outstanding support requests I

Re: [rt-users] Ldap Authentication setup question

2008-10-22 Thread Kevin Falcone
On Oct 22, 2008, at 4:10 PM, Michael Mollard wrote: Thanks for the assistance. I have downloaded and installed the latest version of RT-Authen- ExternalAuth-0.06_02, with RT 3.8.1(latest) I seem to have gotten a step further, but still have some issues. When I try and authenticate with an

Re: [rt-users] Ldap Authentication setup question

2008-10-22 Thread Kevin Falcone
On Oct 22, 2008, at 4:47 PM, Eli Altman wrote: This sounds like you need the User_Vendor patch.. I know it's been known to work with earlier versions of the ExternalAuth, but is it still needed for the newest version?

Re: [rt-users] Ldap Authentication setup question

2008-10-22 Thread Kevin Falcone
/../lib/RT/User_Overlay.pm line 971. That is new and exciting. Try turning on LogStackTraces in your config so we can see what is calling IsPassword incorrectly. -kevin Kevin Falcone [EMAIL PROTECTED] 23/10/2008 9:46 am On Oct 22, 2008, at 4:10 PM, Michael Mollard wrote: Thanks

Re: [rt-users] RTFM: Can't call method Id on an undefined value

2008-10-27 Thread Kevin Falcone
On Oct 24, 2008, at 5:30 PM, James Kyle wrote: RTFM installing was successful and in all other respects appears to be functioning fine (same with RT). First: click Reply to a RT ticket, select a given RTFM from the drop down, then click Go to apply it. This works as expected. Next: Click

Re: [rt-users] RT::Authen::ExternalAuth question

2008-10-28 Thread Kevin Falcone
On Oct 28, 2008, at 5:28 AM, Terence Monteiro wrote: Hi Michael, Michael Mollard wrote: I'm running 3.8.1 on a clean SLES10SP2. I've installed 3.8.1 and it's root/password account works fine. I then downloaded and installed v.06_2 of RT-Authen-ExternalAuth (to try and get ldap auth

Re: [rt-users] RT::Authen::ExternalAuth question

2008-10-28 Thread Kevin Falcone
despite @INC being correct. Filesystem permissions would be a good things to check. -kevin Kevin Falcone [EMAIL PROTECTED] 29/10/2008 4:11 am On Oct 28, 2008, at 5:28 AM, Terence Monteiro wrote: Hi Michael, Michael Mollard wrote: I'm running 3.8.1 on a clean SLES10SP2. I've installed 3.8.1

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