[rt-users] Replacing the login screen to authenticate with cookies

2010-03-01 Thread Landon Stewart
within our systems by staff). -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Local and International: 206-438-5879 x 4199 Web hosting and more Ahead of the Rest: http://www.superbhosting.net

[rt-users] Some RTIR automation?

2010-10-22 Thread Landon Stewart
on how to go about this? Thanks to anyone who has any ideas on where to start here. -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more Ahead of the Rest: http://www.superbhosting.net

Re: [rt-users] Some RTIR automation?

2010-12-17 Thread Landon Stewart
an Incident created for them. Would I merge them all together into one Incident? Any ideas on where to start writing the action and reviewing the condition above would be appreciated. On or off list is fine with me. Thank you! -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb

Re: [rt-users] Resource usage spikes

2010-12-21 Thread Landon Stewart
. The installation I'm running now has been upgraded once and has been running for over a year. We are up to ticket #19469 now. -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more

Re: [rt-users] Password: Password: Permission Denied

2011-01-10 Thread Landon Stewart
they get. Ideas? Hi Richard, Perhaps the user or their group does not have ModifySelf rights? -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more Ahead of the Rest: http

Re: [rt-users] stupid question (noob)

2011-01-10 Thread Landon Stewart
' and 'last updated by' fields and even sort by the time field so you can see the oldest first or something. -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more Ahead of the Rest: http

Re: [rt-users] Prevent CC address from adding to notification list

2011-03-02 Thread Landon Stewart
Hi Simon, In RT_SiteConfig.pm: Set($ParseNewMessageForTicketCcs , 0); On Wed, Mar 2, 2011 at 10:17 AM, Simon Gao simon@schrodinger.comwrote: Hi, Is there a way to prevent email addresses on CC list from being added to RT notification list? Simon -- Landon Stewart lstew

Re: [rt-users] Prevent CC address from adding to notification list

2011-03-02 Thread Landon Stewart
Requestors and Ccs with template Correspondence. On Wed, Mar 2, 2011 at 10:24 AM, Simon Gao simon@schrodinger.comwrote: Thanks. What about just for one queue, not applied to all other queues? Simon On Wed, Mar 2, 2011 at 10:19 AM, Landon Stewart lstew...@superb.netwrote: Hi Simon

Re: [rt-users] As root I cannot remove a watcher from a queue -

2011-08-15 Thread Landon Stewart
* columns are not zero or NULL. If you don't have delegated rights then it's something else. Other idea is inconsistent database. Use rt-validator in recent 3.8 releases to check consistency. On Sat, Aug 13, 2011 at 1:20 AM, Landon Stewart lstew...@superb.net wrote: To replicate this issue

Re: [rt-users] As root I cannot remove a watcher from a queue -

2011-08-19 Thread Landon Stewart
consistency. This did it! Thanks again Ruslan. -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more Ahead of the Rest: http://www.superbhosting.net RT Training Sessions (http

Re: [rt-users] rt-mailgate

2012-01-23 Thread Landon Stewart
. -- Landon Stewart lstew...@superb.net Manager of Systems and Engineering Superb Internet Corp - 888-354-6128 x 4199 Web hosting and more Ahead of the Rest: http://www.superbhosting.net RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012

[rt-users] Most efficient way to update custom fields without creating too many transactions

2013-08-26 Thread Landon Stewart
feedback is appreciated. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] Most efficient way to update custom fields without creating too many transactions

2013-08-27 Thread Landon Stewart
', Value = join(\n,@customerids), RecordTransaction = 0 ); And if @customerids contained a list of 1000 five or six digit numbers it would not choke on that many because LargeContent would get used or because I'm not recording the transaction at all? Or am I mistaken here somewhere still? -- Landon

Re: [rt-users] Most efficient way to update custom fields without creating too many transactions

2013-08-30 Thread Landon Stewart
being added. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] Most efficient way to update custom fields without creating too many transactions

2013-08-30 Thread Landon Stewart
a Custom Field with a thousand distinct values as anything other than distinct records in the database? I thought it was possible simply because I was asked by someone who has experience with RT to find out how to do it. Anyway - thanks for confirming that it's not possible at least. -- Landon

[rt-users] Dynamic choice of templates based on the value of a CF

2013-09-06 Thread Landon Stewart
a Perl template in the Scrip so that templates can be kept within RT? -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] Dynamic choice of templates based on the value of a CF

2013-09-06 Thread Landon Stewart
On 6 September 2013 11:04, Landon Stewart lstew...@iweb.com wrote: What I think I can do is simply have one very short Template that is basically 100% perl and includes some text from a text file stored on the file system but outside RTIR. Which file gets included in the Template

Re: [rt-users] Dynamic choice of templates based on the value of a CF

2013-09-06 Thread Landon Stewart
On 6 September 2013 11:55, Landon Stewart lstew...@iweb.com wrote: Actually I believe I found the answer which I'm going to try… I basically need a hybrid of these two because we also send different copies of templates depending on the language the customer prefers to be communicated

[rt-users] Using RT::Template with MIMEObj to create a new ticket using -Create()

2013-09-13 Thread Landon Stewart
an idea of what I'm missing or doing wrong here and might have some ideas for me. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932 -- RT Training in New York, October 8th

Re: [rt-users] Using RT::Template with MIMEObj to create a new ticket using -Create()

2013-09-14 Thread Landon Stewart
the template but leave the Create below but I'm still left with no TransactionObj to use because it's generated by RT::Ticket-Create(…). I've pasted a new version of my code at http://pastebin.com/UvnUC221. This version modifies the subject of the Incident ($self). -- Landon Stewart :: lstew

Re: [rt-users] Using RT::Template with MIMEObj to create a new ticket using -Create()

2013-09-16 Thread Landon Stewart
it does and a lot of things were cleaned up and made much easier than I thought they'd be. Thanks again -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932 -- RT Training

Re: [rt-users] Change Queue

2013-09-26 Thread Landon Stewart
# and watch the magic: /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --action RT::Action::ChangeQueue --action-arg qid --transaction first --verbose --search-arg 'id = ticketid' -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal

Re: [rt-users] rt-crontool

2013-09-27 Thread Landon Stewart
/WriteCustomAction Basically the process is to write it as an action in your RT/Action/ directory, test it and stuff… Once you know it works manually with rt-crontool then add it to the RT database as a ScripAction so it can be used in the Scrips section of the UI as well as by rt-crontool. -- Landon Stewart

[rt-users] Back to my Dynamic template choosing Scrip problem...

2013-10-02 Thread Landon Stewart
1; } return 0; I know SetTheTemplateTo() is not a real function… But that's what I want to work out how to do. Basically override or supplement the template set on the Scrip form. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal

Re: [rt-users] Back to my Dynamic template choosing Scrip problem...

2013-10-04 Thread Landon Stewart
, just typed it in mail client. On Thu, Oct 3, 2013 at 12:59 AM, Landon Stewart lstew...@iweb.com wrote: Hello, This is not an easy issue to work out - I'm sorry for repeating this question but last time I answered myself and then realized the answer wasn't going to work out. Anyway here goes

Re: [rt-users] Back to my Dynamic template choosing Scrip problem...

2013-10-07 Thread Landon Stewart
-{our_custom_code_has_made_the_change} = 1; return $self-{TemplateObj}; } On 4 October 2013 11:47, Landon Stewart lstew...@iweb.com wrote: Hi Ruslan, Firstly, thank you! This worked remarkably well. I customized things a little to have it not be used unless it's the right type of notification etc but otherwise

Re: [rt-users] Back to my Dynamic template choosing Scrip problem...

2013-10-07 Thread Landon Stewart
case type, but language specific, then fallback to default in case all are absent. Oh that makes complete sense now. Thanks again. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1

Re: [rt-users] Custom Field - Yes / No Option

2013-10-11 Thread Landon Stewart
-TicketObj-FirstCustomFieldValue(Custom Field Name) eq Yes; It'll return zero unless that custom field is set to Yes (case matters in both examples). -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http

Re: [rt-users] How Do i get rt-crontool working?

2013-10-31 Thread Landon Stewart
to do and what is happening rather than what you expect. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] Tracking and Reporting Reopened Tickets

2013-11-04 Thread Landon Stewart
that would track custom tickets or the OnStatusChange script. In the Wiki. Unfortunately I am not much of a programmer so I couldn’t tell what the best way to adapting these scripts would be. Any ideas? Thanks AaronS. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse

Re: [rt-users] RT4.2 with Ubuntu13.10 and Postfix

2013-11-12 Thread Landon Stewart
to check this out: https://help.ubuntu.com/community/PostfixBasicSetupHowto#Local_Alias_database -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] RT4.2 with Ubuntu13.10 and Postfix

2013-11-12 Thread Landon Stewart
-and-Postfix-tp55783p55786.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] RT4.2 with Ubuntu13.10 and Postfix

2013-11-13 Thread Landon Stewart
the Request Tracker - User mailing list archive at Nabble.com. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

[rt-users] What’s the correct SQL syntax for a date/time custom field that’s not set?

2013-11-20 Thread Landon Stewart
or something if somehow the unset date equals 1970-01-01 0*5*:00:00” for some reason down the road. I just want to make sure I’m not setting myself up for buggy behaviour in the future. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion

Re: [rt-users] What’s the correct SQL syntax for a date/time custom field that’s not set?

2013-11-20 Thread Landon Stewart
On 20 November 2013 11:29, Alex Vandiver ale...@bestpractical.com wrote: On Wed, 2013-11-20 at 11:13 -0800, Landon Stewart wrote: Is using 1970-01-01 00:00:00” the only way? Currently, yes. Ok thank you. Seems like that definite value might be begging for bugs or something

[rt-users] Datetime customfield’s values not being stored in ticket created with RT::Ticket

2013-11-26 Thread Landon Stewart
' = $IncidentObj-FirstCustomFieldValue('ServerType'), 'CustomField-105' = $IncidentObj-FirstCustomFieldValue('OperatingSystem'), 'MIMEObj' = $InvMIMEObj, ); Do they have to be converted to RT::Date objects or even as far as AsString to be used as the value? -- Landon

[rt-users] Looking for flattened ticket data - De-normalized RT Views originally by Kenneth Crocker KFCrocker at lbl.gov

2013-12-11 Thread Landon Stewart
required for the RT data a little extreme to figure out in my head. I know it’s a complex thing to do but it would make generating statistics and digging through the data very easy without having to code something in perl from scratch every time a new statistical report is requested. -- Landon

Re: [rt-users] any page showing a user drop down in a ticket is loading slow

2013-12-17 Thread Landon Stewart
post. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] any page showing a user drop down in a ticket is loading slow

2013-12-17 Thread Landon Stewart
that caused it. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] any page showing a user drop down in a ticket is loading slow

2013-12-17 Thread Landon Stewart
that caused it. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] any page showing a user drop down in a ticket is loading slow

2013-12-18 Thread Landon Stewart
On 18 December 2013 10:07, Kevin Falcone falc...@bestpractical.com wrote: Can you download and run http://mysqltuner.pl on your database. Fun tip. You can download that with just “wget mysqltuner.pl”. There’s some redirection magic that makes it work with just that command. -- Landon

Re: [rt-users] RT sending emails on behalf of

2013-12-20 Thread Landon Stewart
SPF and DKIM records for the sending domain (from domain). Also… I’d use these headers instead of the Sender header: From: Some Friendly Name rt-...@rt-dev.org Subject: {$Ticket-Subject} RT-Attach-Message: yes -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management

[rt-users] Triggering two separate templates

2014-01-03 Thread Landon Stewart
thought of just CCing the other department when that template is used but that’s not really a viable thing to do in this case. The other department needs some data from a template that shouldn’t be sent to the requestor so the emails have to be entirely different. -- Landon Stewart :: lstew

Re: [rt-users] Big size of /opt/rt4/var directory

2014-01-06 Thread Landon Stewart
start using ‘find’ in a crontab to delete them if they are a certain number of days old or something. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] Using Fetchmail to pipe mail into RT.

2014-01-14 Thread Landon Stewart
-- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] Question

2014-01-15 Thread Landon Stewart
:* Landon Stewart [mailto:lstew...@iweb.com] *Sent:* Wednesday, January 15, 2014 3:34 PM *To:* Bryon Baker *Subject:* Re: [rt-users] Question On 15 January 2014 13:13, Bryon Baker bba...@copesan.com wrote: Hello All I have a question. What happen to the NDR message that come from

Re: [rt-users] Postfix error: 500 No Host option provided

2014-01-16 Thread Landon Stewart
, from an aliases file? Show the alias file, with all the options you are passing to rt-mailgate. Have you read your apache error log? Since you're getting a 500 error, and that's an HTPT status code, I'd look there. -kevin -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse

Re: [rt-users] Postfix error: 500 No Host option provided

2014-01-16 Thread Landon Stewart
better once you accept that you're wrong and neither am I. - Me On Thu, Jan 16, 2014 at 10:37 AM, Landon Stewart lstew...@iweb.comwrote: From the server itself what if execute the following while in an SSH session (obviously replacing the host.example.com with the correct fqdn of RT): curl

Re: [rt-users] Relationship Permissions

2014-01-23 Thread Landon Stewart
will create a reciprocal link on Ticket B pointing to A as referred to by (in this case). -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

Re: [rt-users] RT crashes during spreadsheet export with ...rt-server.fcgi aborted: idle timeout (3 sec)

2014-02-03 Thread Landon Stewart
of tickets in the queue will be growing approx 100 per month. Thanks in advance for your assistance! Kind regards, Alex Geo. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888

Re: [rt-users] How to grab requestor's first and last name in email address ?

2014-02-05 Thread Landon Stewart
. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932

[rt-users] MySQL Question (joins and stuff)

2014-03-03 Thread Landon Stewart
that if anyone knows of any tips to figure this out (like a primer on turning tables on their side) I'd appreciate any advice you can give me. :-D -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com

Re: [rt-users] MySQL Question (joins and stuff)

2014-03-04 Thread Landon Stewart
.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus

[rt-users] How can I take a user's dashboard and making it the default for everyone

2014-03-26 Thread Landon Stewart
and any information you can offer. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932 -- RT Training - Dallas May 20-21 http://bestpractical.com/training

[rt-users] Sorting by the value of a custom field in search results *numerically*

2014-05-02 Thread Landon Stewart
Hello, It seems that the sorting by custom field in search results is always done alphabetically. For example sorting by CF that contains only integers in descending order: 4 3 2 11 1 Is there a way to sort search results by custom field numerically? -- Landon Stewart :: lstew...@iweb.com

Re: [rt-users] Sorting by the value of a custom field in search results *numerically*

2014-05-06 Thread Landon Stewart
Thanks for your replies guys. And thanks for adding that feature request Brent (http://issues.bestpractical.com/Ticket/Display.html?id=29638). On 2 May 2014 13:52, Landon Stewart lstew...@iweb.com wrote: Hello, It seems that the sorting by custom field in search results is always done

Re: [rt-users] how to allow subject line if update is from specific email address

2014-11-13 Thread Landon Stewart
On Nov 13, 2014, at 5:06 AM, Atif Mehboob atif.mehb...@eckoh.com wrote: Hi All, We are using RT 4.2.1. How can we allow a specific email address to update the subject line of ticket in any queue. Any suggestions please? Regards, Atif Hi Atif, We do this using a scrip (in this case

Re: [rt-users] Problem with date

2014-11-19 Thread Landon Stewart
to be converted to UTC first. More info: http://bestpractical.com/docs/rt/latest/RT_Config.html#Date-and-time-handling http://bestpractical.com/docs/rt/latest/RT_Config.html#Date-and-time-handling Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion

Re: [rt-users] Warning before sending correspondence

2014-12-20 Thread Landon Stewart
might not be the answer perhaps modifying the textbox with some default text (ie. This response will be seen by customers - remove this text.) for correspondence with something they have to actually remove before typing might be a relatively simple way to achieve some warning. -- Landon Stewart

Re: [rt-users] Scrip for adding to the custom field based on another CF

2015-01-21 Thread Landon Stewart
) - If the condition is false then $value will equal what's between the : and the ; (semi-colon) Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed

Re: [rt-users] Search Query Builder Issues (Space Encoding?)

2015-03-19 Thread Landon Stewart
you can visit the full URL and then change RTIR/Search/Results.html to /Search/Build.html and then click Advanced on the top right. The Query box will give you the plain text of the search you are performing for any given URL. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse

Re: [rt-users] change queue not triggering Scrip

2015-03-20 Thread Landon Stewart
that works when using the GUI. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed with OpenPGP using GPGMail

Re: [rt-users] How to email entire ticket history and attach items from tickets

2015-03-13 Thread Landon Stewart
order $Transactions-GotoFirstItem; Also while searching for the OrderBy function I came across this which might help you even more: http://requesttracker.wikia.com/wiki/AddTicketHistoryToMail Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal

Re: [rt-users] How to email entire ticket history and attach items from tickets

2015-03-13 Thread Landon Stewart
$content; } The above is not really tested code but I know the idea behind it works. You've got me on the attachments. I'd like to know more about that as well since attaching a file from a past update to a new a ticket update would be awesome. Landon Stewart : lstew...@iweb.com Lead Specialist

Re: [rt-users] TicketSQL to select all tickets with requestor nobody in particular

2015-03-13 Thread Landon Stewart
Our Nobody user is ID #6 so I'd use that in the TicketSQL query as: Requestor.id = 6 You can find out what your Nobody user's ID is (probably the same as ours): 1) Admin - Users - Select 2) Go to user: Nobody 3) click Go! Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security

Re: [rt-users] The use of $Ticket{'TOP'}-CustomFieldValues($fieldname) with RT::Action::CreateTickets

2015-03-10 Thread Landon Stewart
perfectly. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 On Mar 10, 2015, at 12:15 AM, Landon Stewart lstew...@iweb.com wrote: Hello, It seems that one cannot load

Re: [rt-users] The use of $Ticket{'TOP'}-CustomFieldValues($fieldname) with RT::Action::CreateTickets

2015-03-10 Thread Landon Stewart
On Mar 10, 2015, at 2:29 AM, Alex Peters a...@peters.net wrote: You need to output CustomField-$cfname as the key, not CF-$cfname. CF-$cfname should work as well but more importantly nothing is being outputted there which is the problem I'm most concerned with. Landon Stewart : lstew

[rt-users] The use of $Ticket{'TOP'}-CustomFieldValues($fieldname) with RT::Action::CreateTickets

2015-03-10 Thread Landon Stewart
$Tickets{'TOP'} to the newly created one. Thank you. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed with OpenPGP using GPGMail

Re: [rt-users] The use of $Ticket{'TOP'}-CustomFieldValues($fieldname) with RT::Action::CreateTickets

2015-03-12 Thread Landon Stewart
() is that I'd, of course, only get the first value for each CF but I want all the values for each CF to be copied over. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932

Re: [rt-users] Custom Fields

2015-03-24 Thread Landon Stewart
checked mine (4.2.9) and it's not available, only date fields that you are probably already seeing listed as well. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc

Re: [rt-users] need to run code when user presses a button

2015-03-26 Thread Landon Stewart
to the referrer (the display page in RT). Be sure to protect the page on the virtualhost somehow so it's not available to someone who should not see/use it. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com

Re: [rt-users] Custom Fields

2015-03-24 Thread Landon Stewart
of the query so the queue specific CFs are loaded. Once that is done you click Chart on the upper right. You can then use the dropdown for Show chart grouped by to select any field including custom fields. In 4.2 however you can graph by multiple custom fields at once. Example: Landon Stewart : lstew

[rt-users] Is there a way to include attachments from $Tickets{TOP} when using RT::Action::CreateTickets ?

2015-03-24 Thread Landon Stewart
a custom action module more similar to the example code I found. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed with OpenPGP

Re: [rt-users] Cancel Resolve transaction based on custom fields

2015-01-29 Thread Landon Stewart
On Jan 29, 2015, at 3:05 PM, Landon Stewart lstew...@iweb.com wrote: In the action (commit) section of the Scrip: $self-TicketObj-Status(open); $self-TicketObj-Comment( Content = Script re-opened because CustomFieldName is .$self-TicketObj-FirstCustomFieldValue(CustomFieldName) ); Oops

Re: [rt-users] Cancel Resolve transaction based on custom fields

2015-01-29 Thread Landon Stewart
) ); Maybe? Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed with OpenPGP using GPGMail

Re: [rt-users] web request from custom scrip

2015-04-02 Thread Landon Stewart
.$url); my $ua = LWP::UserAgent-new; my $response = $ua-get($url); my ($status, $msg); # Set these up as empty for now ($status, $msg) = $self-TicketObj-SetPriority('100') if $response-is_success; RT::Logger-info(Ticket .$self-TicketObj-id. .$response-message); return $status; Landon Stewart

Re: [rt-users] Is setting up RT to create tickets via Gmail possible?

2015-05-15 Thread Landon Stewart
generally how it's done. If you want to use an external POP3 account you can use fetchmail or getmail to download the mail and pipe each message to rt-mailgate but all mail to the From address needs to pipe to rt-mailgate somehow so that all replies are fed to RT. Landon Stewart : lstew...@iweb.com

Re: [rt-users] User Authentication

2015-04-16 Thread Landon Stewart
create -t users add Name=userName EmailAddress=em...@address.com Password=password More information can be found here: http://requesttracker.wikia.com/wiki/CLI http://requesttracker.wikia.com/wiki/CLI Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste

Re: [rt-users] User Authentication

2015-04-16 Thread Landon Stewart
an idea that might help... Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed with OpenPGP using GPGMail

Re: [rt-users] Cannot Login to RT

2015-04-17 Thread Landon Stewart
check in /var/log/* or? Usually the log for RT can be found in /opt/rt4/var/log/rt.log but your installation might be different. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909

Re: [rt-users] RT::Extension::Announce post install question

2015-04-08 Thread Landon Stewart
I could be wrong but it looks like it adds a queue called RTAnnounce and then a Custom Field for that queue called 'Announcement Groups'. Does this mysql query return an record from the Queues table? SELECT * FROM Queues WHERE Name = 'RTAnnounce'; Landon Stewart : lstew...@iweb.com Lead

Re: [rt-users] RT::Extension::Announce post install question

2015-04-08 Thread Landon Stewart
that or if I still need to. I see in the docs that running the initdb step more than once can be a bad thing. How can I tell if initdb has already been run? I would check the Makefile to see what initdb actually does and then check the database to see if it was done. Landon Stewart : lstew

Re: [rt-users] Slow ticket search screen draw with RT 4.2.10 and PostgreSQL-9.4

2015-05-20 Thread Landon Stewart
Do you have a ton of users or some other CF with a lot of possible values that are only available (list in drop-down or an autocomplete field) to the RT super user? On May 20, 2015, at 3:13 PM, k...@rice.edu k...@rice.edu wrote: Hi RT community, I am testing the performance. When I pull

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-02 Thread Landon Stewart
in the new queue. Hard to say without more information. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed with OpenPGP using GPGMail

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-02 Thread Landon Stewart
the whole command in double quotes. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description: Message signed with OpenPGP using GPGMail

Re: [rt-users] mail solutions

2015-05-26 Thread Landon Stewart
that this option may be removed and forced enabled in a future fetchmail version. See also: —idfile. Landon Stewart : lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932 signature.asc Description

Re: [rt-users] single queue for multiple customers

2015-08-05 Thread Landon Stewart
In my opinion this would best be done with Constituencies but using a plugin for RT called RTIR. https://www.bestpractical.com/docs/rtir/3.2.0/Constituencies.html On Aug 4, 2015, at 11:54 PM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi All, hope some one can give me some

Re: [rt-users] ExtractCustomFields for Ticket values

2015-09-01 Thread Landon Stewart
Just an FYI, it might simplify things in the future if you access things as directly as possible. Some prefer to do this, some don't I guess. For Example - instead of: my $ticket = $self->TicketObj; $ticket->SetOwner($value) You might do: $self->TicketObj->SetOwner($value) Or even:

Re: [rt-users] RT 4.2.12 and CentOS 7

2015-09-02 Thread Landon Stewart
perl5 folder and not systemwide. Which when using Request Tracker and mod_fcgid apache does not find any of the modules. Are you running 'make fixdeps' as root privileges? Landon Stewart : lstew...@iweb.com<mailto:lstew...@iweb.com> Lead Specialist, Abuse and Security Management Spécialiste principal

[rt-users] Please help with RT::Authen::ExternalAuth with nested LDAP/AD groups

2016-07-14 Thread Landon Stewart
b,DC=corp,DC=iweb,DC=com (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:186) [28280] [Thu Jul 14 19:14:14 2016] [debug]: Found LDAP DN: CN=Landon Stewart,OU=Utilisateurs,OU=iWeb,DC=corp,DC=iweb,DC=com (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Aut

Re: [rt-users] Recover original scripts in RT

2016-07-18 Thread Landon Stewart
but without success. It sounds like you just need to recreate the global Scrip that does this: [cid:83379900-285D-4257-B334-5A7854A16D06@corp.iweb.com] -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www

Re: [rt-users] Recover original scripts in RT

2016-07-15 Thread Landon Stewart
On Jul 15, 2016, at 10:41 AM, yugi <uriboxmob...@gmail.com<mailto:uriboxmob...@gmail.com>> wrote: That one i tried already Are the emails that are not being CC'd or BCC'd coming into RT via email or are they being composed and sent from the RT interface? -- Landon Stewart

Re: [rt-users] Please help with RT::Authen::ExternalAuth with nested LDAP/AD groups

2016-07-15 Thread Landon Stewart
556.1.4.803:=2', 'group' => 'RTIR_WEB_SC_ACCESS', 'group_scope' => 'sub', 'group_attr' => 'memberOf:1.2.840.113556.1.4.1941:=CN=RTIR_WEB_SC_ACCESS', 'group_attr_value' => 'OU=Groupes,OU=iWeb,DC=corp,DC=iweb,DC=com', -- Landon Stewart Lead Analyst - Abuse

Re: [rt-users] How to backup/dump Postgre SQL

2016-08-05 Thread Landon Stewart
to become postgres instead of just get the permissions of postgres. If that doesn't work because it doesn't have a shell try sudo but ultimately you need to be in a place you can write to while having the permissions of postgres or specify the location in the redirect. eg: # su postgres $ pg_dump rtdb

Re: [rt-users] How to backup/dump Postgre SQL

2016-08-05 Thread Landon Stewart
eg: # su postgres $ pg_dump rtdb -> /tmp/rtdb-backup OOPS # su postgres $ pg_dump rtdb > /tmp/rtdb-backup -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www.internap.com<http://www.internap.com>

Re: [rt-users] Help with rt-email-digest: not found

2017-02-04 Thread Landon Stewart
not found How do i get it running so it sends the digest emails? Hi Martin, Does /usr/sbin/rt-email-digest actually not exist or does the interpreter on the first line of /usr/sbin/rt-email-digest not exist? Is your RT installation in /opt/rt4/ or something? -- Landon Stewart Lead Analyst -

Re: [rt-users] How to delete Ticket

2017-01-25 Thread Landon Stewart
Oh, also. To remove a ticket properly (do not attempt to edit the database) you use rt-shredder. Example: rt-shredder --plugin 'Tickets=query,id = ' There's also a web UI within RT: https://rt-wiki.bestpractical.com/wiki/Shredder#WebUI On Jan 25, 2017, at 1:24 PM, Landon Stewart <ls

Re: [rt-users] How to delete Ticket

2017-01-25 Thread Landon Stewart
<mailto:jshe...@prg.com> www.prg.com<http://www.prg.com/> -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www.internap.com<http://www.internap.com>

Re: [rt-users] RT 4 on Amazon EC2

2017-02-22 Thread Landon Stewart
k the output of 'httpd -V' for the 'Server MPM' line. It should be prefork and you should tune the configuration of that to use less resources if not already done. -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www

Re: [rt-users] FW: Query for custom fields using 'NOT LIKE' is no longer working

2016-09-07 Thread Landon Stewart
es in actuality. CF.{11} NOT LIKE ‘Epic’ -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ®  lstew...@internap.com<mailto:lstew...@internap.com>  www.internap.com<http://www.internap.com> - RT 4.4 and RTIR training sessions, and a new workshop day! https:/

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