I have recently become one of the campus administrators for our RT system. As
a result, I am fielding a lot of requests from staff for privledges to
different queues. One in particular is a director within IT wanting to be
admin for queues that pertain to his department. I have gone into the
All,
I have an online form that I am using to create tickets in RT for Data and/or
Report Requests. The way that the requests are getting to RT is in the
Completion email message, I am BCCing the address that is forwarding to the
queue. Unfortunately the form maker doesn't allow a noreply
All,
I was wondering if there is a way to lock the menu bar at the top of the screen
in a similar way that the Ticket Action bar is locked when you scroll down. I
think this would be particularly useful when there are particularly long
tickets. Please let me know if there is a way to do this