[rt-users] Issues with Article Permissions

2015-03-04 Thread Matthew Crozier
Hello all, I'm having an issue when attempting to create a new article as the root (SuperUser rights) account. It simply says Permission denied I'm at a bit of a loss here. Root user has access to everything. Perhaps there is an issue with our configuration somewhere, but unsure. Has

[rt-users] Assistance with KPI tracking with RT.

2015-05-13 Thread Matthew Crozier
Hello all, I need a little bit of guidance/help with implementing below: 1.Count of cases acknowledged (where an email has been received to a case and a comment or outgoing correspondence has been recorded on the same day) 2.Count of cases unacknowledged Can anyone