[rt-users] Upload users into RT

2010-03-03 Thread Max McGrath
that either... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

[rt-users] Help with ExternalAuth attributes

2010-03-05 Thread Max McGrath
, 'EmailAddress' = 'uid'.'@carthage.edu uid%27@carthage.edu', and none of them have worked. They either crash RT or just continue to draw in uid and that is it. Any suggestions are appreciated! Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr

[rt-users] Edit the login page

2010-03-08 Thread Max McGrath
the login page is? I can't seem to find it. Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help

Re: [rt-users] Edit the login page

2010-03-09 Thread Max McGrath
Thank you! I was able to find it in /opt/rt3/share/html/Elements!! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Mar 9, 2010 at 12:51 PM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Mar 09, 2010 at 01:43:19PM -0500

[rt-users] Copy tickets

2010-03-16 Thread Max McGrath
are unable to use the built-in one because of the need to have custom fields filled in. Any ways of doing this? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu ___ http://lists.bestpractical.com/cgi-bin

[rt-users] Ticket Templates

2010-04-07 Thread Max McGrath
to be able to track everyone we help. So, I guess it'd be nice if we could just have a I helped insert name setup wireless on their insert OS insert device type; i.e., I helped Max McGrath setup wireless on their Windows 7 Laptop. I know their is the Quick Ticket function, but that does not seem

[rt-users] Use a calendar item as custom field

2010-04-14 Thread Max McGrath
.. Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Remove requestor's e-mail only from 1 queue

2010-04-22 Thread Max McGrath
. For this queue, it'd be best if that field was just left blank. I've gone into the file system and found the Create.html page and where this info would come from, but this is universal for all queues. I DO NOT want to get rid of this for any other queue just the Quick Ticket queue. Am I SOL? -- Max

Re: [rt-users] Remove requestor's e-mail only from 1 queue

2010-04-22 Thread Max McGrath
That worked perfectly! Thank you so much!! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Apr 22, 2010 at 8:47 AM, Raed El-Hames r...@vialtus.com wrote: Max: * * Edit Create.html change td class=value colspan=5

[rt-users] Help adding links to things

2010-04-27 Thread Max McGrath
of a privileged users login? Should I just straight up add it with HTML on a certain page (which page would that be?) or would making a Dashboard of some kind be a good option? Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's

Re: [rt-users] Help adding links to things

2010-04-28 Thread Max McGrath
and at a glance:summary? Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 28, 2010 at 8:26 AM, Andy Harrison aharri...@gmail.com wrote: On Tue, Apr 27, 2010 at 2:48 PM, Max McGrath mmcgr...@carthage.edu wrote: Hi all

Re: [rt-users] Help adding links to things

2010-04-28 Thread Max McGrath
... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 28, 2010 at 10:40 AM, Andy Harrison aharri...@gmail.com wrote: On Wed, Apr 28, 2010 at 11:20 AM, Max McGrath mmcgr...@carthage.edu wrote: Hi Andy - Thanks for the reply

Re: [rt-users] Help adding links to things

2010-04-28 Thread Max McGrath
this? Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 28, 2010 at 10:40 AM, Andy Harrison aharri...@gmail.com wrote: On Wed, Apr 28, 2010 at 11:20 AM, Max McGrath mmcgr...@carthage.edu wrote: Hi Andy

[rt-users] Global Config for RT at a glance not taking effect

2010-04-29 Thread Max McGrath
at a glance, and those changes take effect. All changes I made in RT_SiteConfig.pm have been commented out, no permissions were changed or anything like that... Can anybody help me? Thanks! (Again...very sorry to repost this...) -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College

Re: [rt-users] Global Config for RT at a glance not taking effect

2010-04-29 Thread Max McGrath
for that it broke the QuickSearch element. Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Apr 29, 2010 at 1:12 PM, Kenneth Crocker kfcroc...@lbl.gov wrote: Max, Sounds like an interesting conundrum. I'll bite. When you say

Re: [rt-users] Global Config for RT at a glance not taking effect

2010-04-29 Thread Max McGrath
Geez Good find Jeff!! Everything is perfect now! Thank you everybody!!! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Apr 29, 2010 at 1:55 PM, Jeff Voskamp javos...@uwaterloo.ca wrote: On 04/29/2010 02:43 PM, Max

[rt-users] Put LDAP info into Custom Fields of Users

2010-05-02 Thread Max McGrath
like to be able to populate that directly from LDAP. Is that possible? I guess I could always just populate a field we don't use (something like the nickname field) with the ID# -- but I'd like to see if this is possible first. Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist

[rt-users] E-mail reminders to owners of tickets

2010-06-10 Thread Max McGrath
into my cron.daily and it doesn't seem to do anything. Is there any configuration that needs to be done? Am I on the right track with this script? Or is there any easier way? Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] E-mail reminders to owners of tickets

2010-06-11 Thread Max McGrath
not sure both of those are necessary, but upon doing both of those, it worked! Users now get one e-mail per queue in which they own tickets! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Jun 10, 2010 at 2:09 PM, sp

[rt-users] Monitor who has logged in

2010-06-14 Thread Max McGrath
, but I can't seem to find it anymore, maybe it doesn't exist and I'm making it up. Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

Re: [rt-users] Monitor who has logged in

2010-06-14 Thread Max McGrath
Okay - I found /var/log/user.log. Is that my best bet? Or is there something simpler for a non-techie to look at? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Mon, Jun 14, 2010 at 9:57 AM, Max McGrath mmcgr...@carthage.edu wrote

[rt-users] Original Quicksearch file

2010-06-15 Thread Max McGrath
something? Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Original Quicksearch file

2010-06-16 Thread Max McGrath
Thanks Kenn - I will look into this again. So if I set this: Set(@ActiveStatus, qw( new open resolved)); in my RT_SiteConfig.pm I should only see those three in the Quicksearch? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] Users not created up e-mail submission

2010-06-18 Thread Max McGrath
with the upgrade -- hopefully it's something easy. Anybody have any ideas? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Status menu has two resolved selections

2010-07-15 Thread Max McGrath
Yes, it is still in InactiveStatus. How would I go about removing it. Also, why not put resolved in ActiveStatus. That's what I found to do when I searched all of the mailing lists... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

2010-08-06 Thread Max McGrath
I have replicated the Page Not Found on the top. I pulled from CPAN. Also, I've noticed the SelfService pages do not have a mobile interface. Is this correct? Or did I mess something up? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

2010-08-06 Thread Max McGrath
Ok, stupid question. How do I go about getting the latest one from CPAN? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Fri, Aug 6, 2010 at 11:45 AM, Jesse Vincent je...@bestpractical.comwrote: On Fri, Aug 06, 2010 at 05:44:40PM

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

2010-08-06 Thread Max McGrath
for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer. Seems like an extra / gets added before the m. I try taking it out but it does the same thing. -- Max McGrath Asst. Network Admin/Systems

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

2010-08-06 Thread Max McGrath
Yup, that worked! And Page not found is gone! Awesome! Here's my config... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Fri, Aug 6, 2010 at 12:44 PM, Jesse Vincent je...@bestpractical.comwrote: On Fri, Aug 06, 2010 at 12:43

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

2010-08-06 Thread Max McGrath
PerlHandler RT::Mason /Location /VirtualHost -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Fri, Aug 6, 2010 at 12:51 PM, Jesse Vincent je...@bestpractical.comwrote: On Fri, Aug 06, 2010 at 12:50:20PM -0500, Max McGrath wrote

[rt-users] Where is HTML code for Create.html?

2010-08-12 Thread Max McGrath
this for the Describe the issue below text area in RT -- both for privileged and unprivileged people. I just can't seem to find where the HTML is held (or generated) for the Create.html page. Any suggestions? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr

Re: [rt-users] Where is HTML code for Create.html?

2010-08-13 Thread Max McGrath
, CallbackName = 'AfterMessageBox' ); br / /td /tr I want to keep the page exactly the same, and not mess up anything with any database interaction -- but I'd love to have this ARS from the knowledge base pop up! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr

[rt-users] Where to change the Error box on Login page

2010-08-24 Thread Max McGrath
anybody lend a hand? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!

[rt-users] Change Update Type default

2010-08-25 Thread Max McGrath
down box. I'd like reply to be there by default so we don't have to use the drop down box. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most

Re: [rt-users] Change Update Type default

2010-08-25 Thread Max McGrath
thanks Kevin. When abouts can we expect 3.8.9? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Aug 25, 2010 at 10:22 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Aug 25, 2010 at 10:17:47AM -0500, Max McGrath wrote

Re: [rt-users] Where to change the Error box on Login page

2010-08-26 Thread Max McGrath
Just asking again if anyone can point me in the right direction to changing the pink/red error box that pops up upon a failed login on the Login page. I'd like to change it from Your username or password is incorrect to something else with more instructions. Thanks! -- Max McGrath Asst. Network

Re: [rt-users] Change Update Type default

2010-08-30 Thread Max McGrath
Hi Kevin, I'm not sure what you mean by pull the patch from 3.8-trunk. Where can I do that? CPAN, or the wiki or something? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Aug 25, 2010 at 10:22 AM, Kevin Falcone falc

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

2010-09-01 Thread Max McGrath
detect it and just brings me to the normal login page... Am I missing something simple? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Aug 5, 2010 at 4:08 PM, Jesse Vincent je...@bestpractical.comwrote: Over the past few weeks

[rt-users] Concatenate two LDAP fields into one RT field

2010-09-13 Thread Max McGrath
within the RT_SiteConfig file I could do to get a First Name Last Name population in the RealName field? Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year

[rt-users] How to get rid of a disabled queue.

2010-09-19 Thread Max McGrath
within the Blackboard Queue -- which we decided we didn't need anymore, so it's been disabled. Hence, no tickets were turning up upon searches for blackboard. My question is now, how do I delete (or shred?) a disabled queue? I can't seem to figure it out. What is my best option? -- Max McGrath

Re: [rt-users] How to get rid of a disabled queue.

2010-09-19 Thread Max McGrath
Figured it out. I was trying to use the queue name -- I had to use the queue ID number. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Sun, Sep 19, 2010 at 9:19 AM, Max McGrath mmcgr...@carthage.edu wrote: Hi all - Runing RT

[rt-users] Change RTFM

2010-10-20 Thread Max McGrath
Hi All - Looking to change the RTFM acronym to FAQ. I found the following article: http://wiki.bestpractical.com/view/RenameRTFM http://wiki.bestpractical.com/view/RenameRTFMbut don't quite know how to go about executing it. We are running RT 3.8.8 on Ubuntu 10.04. Thanks! Max -- Max

[rt-users] Use RTFM as Canned Replies

2010-10-22 Thread Max McGrath
! Thanks for any help! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] Use RTFM as Canned Replies

2010-10-26 Thread Max McGrath
RTFM with FAQ -- but that didn't seem to work. I still see RTFM on the left hand side bar. I did figure out the permissions thing already -- I found RTFM had its own set of permissions. Thanks again! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr

Re: [rt-users] Use RTFM as Canned Replies

2010-10-26 Thread Max McGrath
Hi Gary - I'd be interested only if it didn't take more than 30 minutes of your time. It's not a big thing -- just something I started looking into and would implement if it were easy to do. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] RTFM Issues

2010-11-30 Thread Max McGrath
suggestions? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] RTFM Issues

2010-11-30 Thread Max McGrath
Thank you ! That fixed it! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Nov 30, 2010 at 8:53 AM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Nov 30, 2010 at 08:31:02AM -0600, Max McGrath wrote: HI all

Re: [rt-users] RTFM 2.4.3rc1 question

2010-12-14 Thread Max McGrath
Just a normal line break. No HTML whatsoever. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Dec 14, 2010 at 1:48 PM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Dec 14, 2010 at 12:43:37PM -0600, Max McGrath wrote

Re: [rt-users] RTFM 2.4.3rc1 question

2010-12-14 Thread Max McGrath
Kevin - I don't quite know what file to check for this config? Could you point me in the right direction? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Dec 14, 2010 at 3:09 PM, Kevin Falcone falc...@bestpractical.comwrote

Re: [rt-users] RTFM 2.4.3rc1 question

2010-12-14 Thread Max McGrath
I found this in my System Configuration: MessageBoxRichText 1 core config That's all I could really find about RichText. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Dec 14, 2010 at 3:17 PM, Kevin Falcone falc

Re: [rt-users] RTFM 2.4.3rc1 question

2010-12-16 Thread Max McGrath
Kevin, I don't believe I am doing anything to disable it. I've tried 4 different browsers (IE, Firefox, Chrome, Safari) and different machines. Still seeing the same thing. It's not a huge issue -- just thought there may be a quick fix out there. -- Max McGrath Asst. Network Admin/Systems

Re: [rt-users] RTFM 2.4.3rc1 question

2010-12-16 Thread Max McGrath
It looks fine now after turning WYSIWIG off. Good suggestion. Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Dec 16, 2010 at 12:59 PM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Dec 16, 2010 at 12:39:06PM

Re: [rt-users] Backing up RT

2011-01-04 Thread Max McGrath
? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Jan 4, 2011 at 4:56 PM, Joseph Spenner joseph85...@yahoo.comwrote: --- On Tue, 1/4/11, Andy Graybeal andy.grayb...@casanueva.com wrote: Greetings, I need a recommendation

Re: [rt-users] Backing up RT

2011-01-05 Thread Max McGrath
I just figured in the case of a crash or any data loss, it'd be nice to have only lost an hour or less worth of tickets! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Jan 5, 2011 at 6:45 AM, Andy Graybeal andy.grayb

Re: [rt-users] Backing up RT

2011-01-05 Thread Max McGrath
/rt3/lib/RT/rt-backup/ cp -r /opt/rt3/local/ /opt/rt3/lib/RT/rt-backup/ This way I have a copy of my e-mail addresses for my queues, my apache config, my SiteConfig, and my whole local folder -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] Fresh Install of RT-4.0.0rc4

2011-02-01 Thread Max McGrath
Forgot to mention I am by no means an Apache expert -- I actually know very little about it! :) -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Feb 1, 2011 at 10:02 AM, Max McGrath mmcgr...@carthage.edu wrote: Hi All - I'm

[rt-users] Fresh Install of RT-4.0.0rc4

2011-02-01 Thread Max McGrath
. Not sure what to do now. Any help is appreciated! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] Fresh Install of RT-4.0.0rc4

2011-02-08 Thread Max McGrath
Thanks for the reply Kevin. I get Not Found. The requested URL/rt/ was not found on this web server. in Firefox. And Oops! This Link appears to be broken! in Chrome. It's not even an RT error at that point, so something gets seriously broken with whatever I am doing! -- Max McGrath Asst

Re: [rt-users] Fresh Install of RT-4.0.0rc4

2011-02-08 Thread Max McGrath
to point it to wherever RT should be running? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Feb 8, 2011 at 3:34 PM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Feb 08, 2011 at 02:55:01PM -0600, Max McGrath wrote: Thanks

[rt-users] Tracking how tickets are created

2011-02-14 Thread Max McGrath
uses RT web interface to create ticket themselves We would like to be able to easily track that and look at the end of the month and say Oh, 300 tickets were created through the web interface, but only 100 were done via e-mail. Does anybody have any strategies for this? Thanks! -- Max McGrath

[rt-users] Separating Custom Fields

2011-04-13 Thread Max McGrath
and below the line. Does this make sense? Is there a better way to do this or any recommendations anyone can suggest to me? Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] Separating Custom Fields

2011-04-13 Thread Max McGrath
as a different user (who is not part our staff group) and am able to choose a value for my CF and submit the ticket. Am I setting permissions in the wrong area? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 13, 2011 at 1:43 PM

Re: [rt-users] Separating Custom Fields

2011-04-13 Thread Max McGrath
Thanks Kenn - I actually just figured this out 2 minutes before you sent this. I had given groups ModifyCustomField and SeeCustomField at the Queue level. I had to revoke it there and manage them at the CF level. Thanks guys! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage

[rt-users] Restore 3.8.8 DB to 4.0.1

2011-07-18 Thread Max McGrath
Hi all - I have an RT 3.8.8 install we've been using for quite some time (the DB is 200MB) and I also have a fresh 4.0.1 installation. Are there any reasons why I can't (or shouldn't) take a backup of my 3.8.8 database and restore it to my 4.0.1 installation? Thanks! Max -- Max McGrath Asst

[rt-users] Fix e-mails in RTx::EmailCompletion

2011-08-29 Thread Max McGrath
Hi All - I have installed and been using RTx::EmailCompletion for quite sometime now. One problem is; people can, and do, incorrectly enter e-mail addresses. Is there a way to go through and remove all the mis-spelling/typos of all e-mail addresses? Thanks! Max -- Max McGrath Asst. Network

Re: [rt-users] Fix e-mails in RTx::EmailCompletion

2011-08-29 Thread Max McGrath
Perfect! Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Mon, Aug 29, 2011 at 2:43 PM, Kevin Falcone falc...@bestpractical.comwrote: On Mon, Aug 29, 2011 at 02:32:54PM -0500, Max McGrath wrote: I have installed and been

[rt-users] No drop-down for Articles in 4.0.5

2012-05-14 Thread Max McGrath
, but I am not seeing them. I've checked in IE, Firefox and Chrome -- but no dropdown. Am I missing something? I've checked the permissions -- I don't believe they are the cause. Thanks! -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] Problems after upgrade from 3.8.8 to 4.0.6

2012-05-24 Thread Max McGrath
. Your administrator can find more details in RT's log files. /opt/rt4/var/log doesn't have anything in it -- and neither does /opt/rt3_bak/var/log (this is where 3.8.8 resided). As I said, I did many things and directories may not be properly in place Any advice?? -- Max McGrath Network

Re: [rt-users] Problems after upgrade from 3.8.8 to 4.0.6

2012-05-24 Thread Max McGrath
Thanks for the hint on the logs -- using debug now and it seems to have pointed me in some kind of direction. And yes...going from 3.8.8 to 4.0.6 took me and a co-worker 3 hours. -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, May 24, 2012 at 3

[rt-users] $ResolveDefaultUpdateType in 4.0.6

2012-05-25 Thread Max McGrath
://requesttracker.wikia.com/wiki/CustomStatusesInRt4), but my custom update types don't seem to be getting set. Am I missing something? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] Timestamps not correct in RT 4.0.6

2012-05-25 Thread Max McGrath
Hi All - All the timestamps on my tickets are about 5 hours ahead of the current time. The time on the actual Ubuntu server is correct. Where would RT be pulling in a different time? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] Timestamps not correct in RT 4.0.6

2012-05-25 Thread Max McGrath
Yup...saw that right after i sent the message. My RT_SiteConfig had CDT in it but it wasn't working. had to change it to US\Central. --- Max McGrath mmcgr...@carthage.edu Sent from my Droid On May 25, 2012 4:38 PM, Stephen J Alexander sjalexan...@mpbx.com wrote: It'll use UTC by default, I

[rt-users] DefaultUpdateType in RT4.0.6

2012-05-29 Thread Max McGrath
' }, ], }, Am I missing anything? Thanks! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] DefaultUpdateType in RT4.0.6

2012-05-30 Thread Max McGrath
', } }, } ); 1; Thanks! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, May 29, 2012 at 4:33 PM, Thomas Sibley t...@bestpractical.comwrote: On 05/29/2012 11:32 AM, Max McGrath wrote: I sent this same question out last

Re: [rt-users] Pink MessageBox upon reply

2012-05-31 Thread Max McGrath
Excellent! Thanks for the info! -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, May 31, 2012 at 12:19 PM, Ruslan Zakirov r...@bestpractical.comwrote: On Thu, May 31, 2012 at 7:53 PM, Max McGrath mmcgr...@carthage.edu wrote: Hi all - We

[rt-users] Permissions in RT 4.0.6

2012-06-08 Thread Max McGrath
General rights get applies to? Thanks! -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] Where are comments and correspondence held?

2012-11-05 Thread Max McGrath
Running RT 4.0.6. Curious where the content of *comments* and/or * correspondence* resides in the database? Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Where are comments and correspondence held?

2012-11-06 Thread Max McGrath
Thanks all! Very helpful! -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Nov 6, 2012 at 6:24 AM, Paul Tomblin ptomb...@xcski.com wrote: On Tue, Nov 6, 2012 at 4:58 AM, Tim Cutts t...@sanger.ac.uk wrote: But generally you don't want to do

[rt-users] Forward tickets with comments

2012-11-14 Thread Max McGrath
Hi all - Running RT 4.0.6 on Ubuntu 12.04. Curious if there is a way to forward a ticket while adding a comment to it. Currently, all I can do is choose To:, CC:, or Bcc:. Thanks! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu We're

Re: [rt-users] Forward tickets with comments

2012-11-15 Thread Max McGrath
Thanks Kevin! That's what I was hoping to hear! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Nov 15, 2012 at 9:43 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Nov 14, 2012 at 08:15:19PM -0600, Max McGrath wrote

Re: [rt-users] Error when creating ticket after 4.0.6 -- 4.0.16 upgrade

2013-07-30 Thread Max McGrath
= 'Requestors', Size = undef, Default = $ARGS{Requestors} 123 %} 124 % $m-callback( CallbackName = 'AfterRequestors', QueueObj = $QueueObj, ARGSRef = \%ARGS ); Is there something wrong in line 119 that won't work in 4.0.16? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr

[rt-users] Error when creating ticket after 4.0.6 -- 4.0.16 upgrade

2013-07-30 Thread Max McGrath
/Web.pm:335] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) I don't know what to make of any of that. Any help is appreciated! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] Search for Articles on reply not working?

2013-07-30 Thread Max McGrath
. Am I missing something? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] Error when creating ticket after 4.0.6 -- 4.0.16 upgrade

2013-07-30 Thread Max McGrath
Thanks Thomas. Works now that I added $. That's what I get for not being a programmer. And yes...I must never had cleared the Mason cache. Thanks again! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Jul 30, 2013 at 1:32 PM, Thomas

[rt-users] How to add articles to response

2013-08-12 Thread Max McGrath
articles. In 4.0.16 there is a *Go* button that does nothing when I click it. Am I missing something? -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] How to add articles to response

2013-08-13 Thread Max McGrath
. Thanks Kevin! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Mon, Aug 12, 2013 at 3:18 PM, Kevin Falcone falc...@bestpractical.comwrote: On Mon, Aug 12, 2013 at 02:45:21PM -0500, Max McGrath wrote: Running rt 4.0.16 -- and this used

Re: [rt-users] How to add articles to response

2013-08-13 Thread Max McGrath
Nevermind! My mistake... It is working as it is suppose to. It had permissions for a specific queue, and the ticket I was working on was not in that queue. Disregard! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Aug 13, 2013 at 8:36

[rt-users] Technician on vacation status

2013-08-21 Thread Max McGrath
Hi all - Running RT 4.0.16. Was talking with a co-worker today about this. I was wondering if there is anything that can be put in place (easily) for when a person is out of the office for a long time. For instance , if a person is out on vacation for two weeks and not everybody is aware,

[rt-users] Upgrade to 4.2 fail

2013-10-02 Thread Max McGrath
/Location 43 Perl 44 use Plack::Handler::Apache2; 45 Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); 46 /Perl 47 /VirtualHost Any help is appreciated! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu -- RT

Re: [rt-users] Upgrade to 4.2 fail

2013-10-02 Thread Max McGrath
...found *All dependencies have been found.* -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Oct 2, 2013 at 9:44 PM, Alex Vandiver ale...@bestpractical.comwrote: On Wed, 2013-10-02 at 21:26 -0500, Max McGrath wrote: Trying to get from 4.0.16

Re: [rt-users] Upgrade to 4.2 fail

2013-10-04 Thread Max McGrath
is to edit your webserver's configuration file to instruct it to use RT's *mod_perl* or *FastCGI* handler. If you need commercial support, please contact us at sa...@bestpractical.com. I'm definitely not a web server expert...so...any advice? Max -- Max McGrath Network Administrator Carthage College 262

Re: [rt-users] Upgrade to 4.2 fail

2013-10-10 Thread Max McGrath
Yeah...a co-worker of mine got it working. Sorry, I can't be more clear on what he did. He said it was a mixture of your suggestions and some other things. Apache configurations are above my head... But it's working now! -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr

[rt-users] Unable to create ticket in RT 4.2

2013-10-14 Thread Max McGrath
/../lib/RT/Interface/Web.pm:368] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:211) -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] Unable to create ticket in RT 4.2

2013-10-14 Thread Max McGrath
Thanks Alex. It was a local override. I just got rid of it and am using the default Create.html. I can create tickets now. Thanks! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Mon, Oct 14, 2013 at 1:00 PM, Alex Vandiver ale

[rt-users] Upgrade to 4.0.18, now RT not working

2013-10-17 Thread Max McGrath
/Plack/Handler/Apache2.pm:68] [/usr/local/share/perl/5.14.2/Plack/Handler/Apache2.pm:91] [-e:0] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] Upgrade to 4.0.18, now RT not working

2013-10-17 Thread Max McGrath
Cleared mason cache again and all is well. -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Oct 17, 2013 at 8:18 AM, Max McGrath mmcgr...@carthage.edu wrote: This is what I'm seeing in rt.log: [1892] [Thu Oct 17 13:17:58 2013] [error]: mkdir

Re: [rt-users] 4.2 Queue question

2013-10-23 Thread Max McGrath
Yes, it was an upgrade from 4.0.16. Under 4.0.16 all was fine and queue numbers represented reality. I was using a custom lifecycle under the actions. When things went to resolved, I changed it from Comment to Respond. -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr

[rt-users] People in the Cc: field are not receiving e-mails

2014-02-04 Thread Max McGrath
for sure, but I'm assuming the *Removing deferred recipients from Cc: line* is important. The question is, why are the recipients being removed? Much thanks! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu

Re: [rt-users] People in the Cc: field are not receiving e-mails

2014-02-05 Thread Max McGrath
Thanks Kevin! That was very helpful! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Feb 4, 2014 at 12:44 PM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Feb 04, 2014 at 11:57:18AM -0600, Max McGrath wrote: Running RT

Re: [rt-users] Are stepwise RT upgrades necessary

2014-03-06 Thread Max McGrath
You are able to jump. During an upgrade, the script will ask what version you are currently at, and what version you want to go to. -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Mar 6, 2014 at 10:34 AM, Tim Wilson timothy.d.wil

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