Hi,
I get a long wait and then a 500 internal server error of the web-page?
Maintenance?
cheers,
Rainer
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Am 29.07.2007 um 09:24 schrieb Rainer Duffner:
Hi,
I read about that, thanks.
The problem was that I had already upgraded the server - the
original DB was only available as a tar.gz, which I installed on a
fresh FreeBSD5.4.
What does one take as parameters for iconv?
I tried UTF-8
Hi,
I have RT 3.6.4 and RTFM 2.2.0 RC5.
When I want to extract an article, the little drop-down boxes supposed
to let you pick different parts of the message just show a - and don't
let me select anything.
rt.log doesn't show anything.
Is there a way to debug this?
Best Regards,
Rainer
.
Or skip MySQL all together and go for PostgreSQL right away.
cheers,
Rainer
--
Rainer Duffner
CISSP, LPI, MCSE
[EMAIL PROTECTED]
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Commercial
, wait
for feedback, next), yet those other feature are what differentiates
Helpdesk-solutions to those who decide about procurement/installation
(management, etc.).
cheers,
Rainer
--
Rainer Duffner
CISSP, LPI, MCSE
[EMAIL PROTECTED]
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http
Hi,
I've got a question regarding RT-rights.
RT (3.6.4) has been working fine, I've setup various queues and the
SelfService Interface worked.
Recently, we had to have a customer with the right to see all the
tickets in his queue (and only see his queue).
I did this by removing the SeeQueue right
it just as if the right was granted to Everybody.
I don't want to create too many groups - even with RightsMatrix, it
can become very unwieldily, IMO.
I also wanted to create as few queues as possible
cheers,
Rainer
--
Rainer Duffner
CISSP, LPI, MCSE
[EMAIL PROTECTED
Hi,
I got a lot of mails from my fetchmail-cronjob this morning, that said:
RT server error.
The RT server which handled your email did not behave as expected. It
said:
no connection to syslog available
- stream /dev/conslog is not writable
- console is not writable at
Todd schrieb:
He has a blog... http://www.shinmashii.net/ Sounds like he is a very
unpleasant person in most areas of his life and not liked by many.
Yeah, but he's defintely the Brian Kroger who made that bug report.
http://www.shinmashii.net/?p=28#comments
If we continue to post in this
Candelario, Bill schrieb:
Hi,
I've recently upgrade to Exchange 2007 from 2003 and am having issues
with logging into our mailbox using fetchmail via POP3. I am able to
telnet into the server via POP3 and log in but when fetchmail tries it
it says bad username and password. I was
James Treleaven schrieb:
Indeed it is on code.google.com. I had a bit of trouble finding it so
here is the url for those interested:
http://code.google.com/p/asset-tracker-4rt/
I get a 502 on that one now...
Rainer
___
Richard Hartmann schrieb:
Hi all,
I just wanted to check that a migration from 3.4 to 3.8 is going
to be supported, i.e. that if there is a need for database conversion,
the tools are provided by upstream.
Database?
And, as pointed out, unless the DB spans a rack full of storage, try it
Braam van Heerden schrieb:
Kenneth,
Todd Chapman sent some suggestions I will try.
I will try to be a bit more clear in my problem statement:
I solved this by creating a queue for the customer and making one user a
privileged user for that queue only.
So he can see all tickets.
Todd Chapman schrieb:
It is possible without a special queue, and it's not that hard. :)
OK, can you point me to where this is described?
Or describe it yourself?
Because I was looking for it very long in the wiki and couldn't find it ;-)
Best Regards,
Rainer
Hi,
when I click on either the 10 newest unowned tickets or 10 highest
priority tickets I own-link, a URL with localhost:80 geht's created.
I can create normal searches and they work - though, I don't know if
it is supposed to be normal that clicking on the And/Or button
changes all ANDs to
Am 04.08.2008 um 15:19 schrieb Jesse Vincent:
I can create normal searches and they work - though, I don't know
if
it is supposed to be normal that clicking on the And/Or button
changes all ANDs to OR and vice-versa.
I would have expected it to change only the selected line.
It changes
Hi,
I get a lot of these:
Aug 17 00:51:35 rt3 RT: Apache2::RequestIO::rflush: (53) Software
caused connection abort at /usr/local/lib/perl5/site_perl/5.8.8/HTML/
Mason/ApacheHandler.pm line 1020 (/usr/local/rt38/bin/webmux.pl:150)
This is my test-box - I checked and I already get them with
Hi,
I ask because, in 3.8.1rc5, if I create a symlink to /usr/bin/gpg
(from /usr/local/bin/gpg, where it lives on FreeBSD), I can at least
login again ;-)
Regards,
Rainer
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Am 15.08.2008 um 22:53 schrieb Chaim Rieger:
we (the company i work for) is thinking about allowing web access to
the
world for our rt. we have multiple instances of it in house, and use
it
extensively. however prior to rolling it out, they would like to see a
plain login page with
Ruslan Zakirov schrieb:
Use 'call' option in GnuPGOptions in the config. It's not fully
hardcoded, exec system call is used and on my system (linux) it scans
PATH dirs.
OK, I suspected something like this.
But I'm not sure I want to set the www user's PATH so that it sees
/usr/local/bin.
Emmanuel Lacour schrieb:
On Sat, Aug 16, 2008 at 11:26:04PM +0200, Rainer Duffner wrote:
Hi,
I'd like to have statistics that list - per queue - which requestors
requested how many tickets.
Is that possible?
Yes, make a search for all tickets in the wanted queue on the web UI
Albert Shih schrieb:
Hi all
I'm running FreeBSD, and at this moment I don't have the rt36 ports
(freebsd package system). Of course I can install manually, but I'm a
little stupid about CPAN (OK I think If I very want to I can install 3.8,
but that's mean I don't use ports, and that s*** for
Greg Evans schrieb:
That seemed weird to me as well, but I have an example here (that I
got somewhere else) that I was working from. Here is the code of the
example if you would like to try to paste it into a file and see what
happens.
Hi,
did you find a working solution for your
Hi,
I found we have a vendor that also uses RT.
We had a ticket open with them, which got opened when they mailed a
password to one of our RT-maintained email-addresses and created an
autoreply which triggered an autoreply from their RT.
Now, whenever I close the ticket, I get it re-opened
Am 26.08.2008 um 17:15 schrieb rmp dmd:
Hi,
First, I'd like to say great job on putting up an excellent
documentation that is easy to follow for upgrading 3.8.1. I'm newbie
RT user/admin but was able to do the updagrade easily.
I just have few minor issues on 3.8.1.
- On RT at Glance
Am 26.08.2008 um 20:41 schrieb Shannon Adams:
I have 3.8.1 installed, but we have had several problems that
started since going to 3.8.0.
1. Randomly logging users out of RT. One example is when a user
clicks on ## highest priority tickets I own. It brings up the
top tickets, but
Paul Broadwith schrieb:
Can somebody tell me how I can force the person updating a ticket to
complete the Worked / Time field, even if they have to enter 0 in there?
It's an often requested feature.
It's so often requested, that I'm beginning to wonder why nobody comes
up with a
Hi,
is there a way to let SelfSerice users modify a custom-field (that e.g.
let's them rate the support they got on the ticket on a scale of 1-10 or
so), but only once?
Regards,
Rainer
___
Dorothea Muecke-Herzberg schrieb:
Hmm, I have been contemplating upgrading to 3.8(.1) for a little while
now, one reason being that
sorting by custom fields in search results is not working in 3.6.3.
is it _just_ a matter of configure, make build, make upgrade?
Depends on your setup.
I
tyju tiui schrieb:
Hi,
I've looked high and low and can't seem to figure this one out.
I'd like to automatically generate a random password for all new accounts
(that is to say all accounts generated automatically by the system).
When the account is created, the user will receive an e-mail
Am 22.09.2008 um 15:17 schrieb Gabriel Cadieux:
hi all,
this is my first post to the list, i hope it'll get through properly..
i tried searching the archives but found nothing related to this
issue;
i finally got RT loading up in the browser, it prompts me for
username/pass,
i can
Hi,
one thing that new users esp. seem to be missing is the possibility to
display the name of the requestor on the screen where you compose the mail.
Sometimes, our staff creates tickets on customer's behalf, sometimes not.
So, you've got to watch when you type a reply and when it's just a
Toby Darling schrieb:
Hi Rainer
one thing that new users esp. seem to be missing is the possibility to
display the name of the requestor on the screen where you compose the mail.
Sometimes, our staff creates tickets on customer's behalf, sometimes not.
So, you've got to watch when you
Am 07.11.2008 um 17:28 schrieb Angelo Turetta:
Joe Mailinglists wrote:
Hi Angelo,
My name is Krishna...I am subscribed to too many mailing lists,
hence a
separate email address for every mailing list.
Thanks, that's a good habit (look at my address), but I nonetheless
like
to know
Am 07.11.2008 um 10:22 schrieb Emmanuel Lacour:
On Fri, Nov 07, 2008 at 09:36:46AM +0100, Michael Bieniek wrote:
Hi,
is it possible to enable SelfService in RT 3.8.x or must i install
modules
to enable it? If it is so, can anybody say me whitch modules i have
to
install for this? Has
Hi,
can RT3 be made ITIL-compliant?
I know that ITIL is more about processes etc, but my boss has decided we
need an ITIL-compliant ticketing-system
What can I tell him about RT + ITIL?
Regards,
Rainer
___
Mike Peachey schrieb:
Jesse Vincent wrote:
Does
your boss know which of the ITIL areas/practices/functions he's looking
to implement?
Sorry.. I *HAVE* to chip in here having been on the receiving end before:
Does your boss know what ITIL means? Or has he just been handed a
Ham MI-ID, Torsten Brumm schrieb:
Hi Andrea,
i remember a threat like this some months ago and again: Yes, the book is
still actual! There are many changes since 2005 but the core and most of the
main features are working the same way.
Torsten
That said, maybe somebody finds the
Jesse Vincent schrieb:
That said, maybe somebody finds the time to do a follow-up that
O'Reilly can sell in the form of their PDF-only short-cuts for 10 USD.
But I guess Bestpractical makes more money by hosting trainings than
through the sales of the book...
That may be true,
Mike Peachey schrieb:
Martin Maurer wrote:
Has anyone tried running RT in a virtual machine?
yes, we also have a ready to run virtual appliance,
See http://pve.proxmox.com/wiki/RT_Request_Tracker
snip
I am working also with vmware since years (and also other
Am 25.06.2010 um 18:49 schrieb John Bartelt:
On Fri, 25 Jun 2010, Daniel Farst wrote:
In my Apache logs, I see two attempts to connect with my username
and password in cleartext *shudders*
Yes, I just spent several minutes chaning the passwords for the
three accounts I had tested with.
Am Fri, 23 Sep 2011 00:32:52 -0700 (PDT)
schrieb josh.cole josh.c...@fresno.edu:
I add an account on our 2007 Exchange server to receive e-mails for
RT. I configured fetchmail for the exchange pop account but it fails
to authenticate. I've tested the credentials and connection settings
by
Am Sat, 14 Apr 2012 10:12:21 -0700 (PDT)
schrieb who else bogey...@yahoo.com:
Any idea how to get mailgate running? The Mails are not bounced,
but i receive every 5hrs a mail delayed email.
In my experience, it's pretty straighforward to get RT running -
provided you do exactly as
Am 18.04.2012 um 21:16 schrieb who else:
The mailproblem is the one with higher priority, what i do not catch up with
is:
1. How to get Postfix to work with rt-mailgate
http://requesttracker.wikia.com/wiki/ManualEmailConfig
?
2. Otherwise how to get fetchmail/Postfix working with
Am Mon, 27 Aug 2012 15:39:05 +0100 (BST)
schrieb Mik J mikyde...@yahoo.fr:
Thank you Christian for the link it really helped,
I looked at that page
http://wiki-archive.bestpractical.com/view/ManualApacheConfig
and the one you gave me
And they said that only mod_perl 1.9x causes problems.
Am 13.12.2012 um 21:20 schrieb Thomas Sibley t...@bestpractical.com:
On 12/13/2012 10:42 AM, Shuvam Misra wrote:
I too was wondering what would I do if I took a browser-based app like RT
and needed to run multi-tenant setups on a single physical server. One
option is of course
Am Sun, 6 Jan 2013 09:38:26 + (GMT)
schrieb Yetomiwa Jabar teeja...@rocketmail.com:
Hello,
PLease i have been trying to install request tracker on my ubuntu
12.04 since four weeks ago with no major headways, i have been
stocked at different junctions.Now that i have been able to join
Am Tue, 6 Aug 2013 21:04:25 +1000
schrieb Chris Herrmann chrisherrma...@gmail.com:
Hi all,
i've been playing with an NVA setup for some lamp sites (Joomla) and
the scaling is looking pretty amazing... still early days but initial
results look very promising.
anyway, it got me thinking to
Am Mon, 26 Aug 2013 16:57:40 +0400
schrieb Ruslan Zakirov r...@bestpractical.com:
On Thu, Aug 22, 2013 at 2:20 AM, Max McGrath mmcgr...@carthage.edu
wrote:
Hi all -
Running RT 4.0.16. Was talking with a co-worker today about this.
I was wondering if there is anything that can be put
Why is RT looking for them in a non-existant 5.18 folder? Should I
just create a symlink for now to get past this?
Can you show what’s in /etc/make.conf
?
Perl 5.16 should be the default.
http://svnweb.freebsd.org/ports/head/Mk/bsd.default-versions.mk?view=log
Where did your modules
Am 19.12.2013 um 00:38 schrieb Tim Gustafson t...@ucsc.edu:
Can you show what’s in /etc/make.conf?
WRKDIRPREFIX=/var/ports
DISTDIR=/var/ports/distfiles
PACKAGES=/var/ports/packages
So, it’s a jail.
Did you actually install perl?
pkg_info |grep ^perl
or
pkg info |grep ^perl
(in case
Am 19.12.2013 um 01:00 schrieb Tim Gustafson t...@ucsc.edu:
So, it’s a jail.
Yes, sorry, I forgot to mention that.
Did you actually install perl?
Of course, it's a dependency of RT:
r...@rt-dev.soe.ucsc.edu: pkg_info |grep ^perl
perl5-5.16.3_4 Practical Extraction and Report
Do you actually have a 5.18 site_perl directory?
Ah, sorry.
You answered that before.
I missed it.
Something thinks you have perl 5.18.
Is the perl outside the jail also 5.16?
Am Fri, 20 Dec 2013 10:29:02 -0500
schrieb Kevin Falcone falc...@bestpractical.com:
On Wed, Dec 18, 2013 at 06:00:14PM -0800, Tim Gustafson wrote:
Something thinks you have perl 5.18.
Is the perl outside the jail also 5.16?
I believe its 5.16, but what difference should that make?
Am 27.01.2015 um 21:05 schrieb Hábner Teixeira Costa hab...@outlook.com:
Why RT and RTIR are so hard to install and work properlly? I dont know perl
Here’s your problem ;-)
Most people probably stopped reading right there.
Seriously, though:
when I first installed it, I didn’t know that
Am 27.01.2015 um 23:29 schrieb Alex Vandiver ale...@bestpractical.com:
The problem is in the binary libraries that RT (and its CPAN
dependencies) use. Any such deploy would be specific to one particular
release of a particular distribution, and as such would be quite
resource-heavy to
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