[rt-users] RT 4.0.17 and RT::Extension::MergeUsers 0.10 = merged user not in Basic - Owner list

2013-08-26 Thread Thomas Bätzler
Hi, I've just installed MergeUsers for the first time to address the usual multiple email problem, and I'm seeing a weird problem when trying to change the ownership of a new ticket via the Basics properties page. In order to test the MergeUsers functionality, I have added a new user to our

Re: [rt-users] Fwd: How to list all enabled users in Perl script?

2013-09-04 Thread Thomas Bätzler
the problem in the code, but I got lost in the vast wilderness of DBIx::SearchBuilder subclasses ;-) MfG, Thomas Bätzler -- BRINGE Informationstechnik GmbH Zur Seeplatte 12 D-76228 Karlsruhe Germany Fon: +49 721 94246-0 Fon: +49 171 5438457 Fax: +49 721 94246-66 Web: http://www.bringe.de

Re: [rt-users] Fwd: How to list all enabled users in Perl script?

2013-09-05 Thread Thomas Bätzler
Hello Ruslan, Can you test the following patch? This seems to fix the problem with Nathan's script aswell as mine where my user didn't show up in modify ticket. Thank you for your help! Cheers, Thomas

Re: [rt-users] MergeUsers patch

2013-09-11 Thread Thomas Bätzler
Nathan Cutler asked: Hi Ruslan: Thanks for the MergeUsers patch you provided awhile back. Do I need to do anything special (pull request, etc.) to get this accepted upstream, or will you take care of it? He has already uploaded it to CPAN:

Re: [rt-users] Fail over Cie How you do it

2013-11-06 Thread Thomas Bätzler
Salut, Am 06.11.2013 14:59, schrieb Albert Shih: Hi, For one time not exactly a technical question. Long time ago when first time I install a RT it's for my own use. After that the « virus » spread to my team. Now all IT team use RT. They are some project to extend RT to other

Re: [rt-users] Problem with translation - different translation of the english word 'open' regarding the context

2014-09-19 Thread Thomas Bätzler
Hi, Am 19.09.2014 13:37, schrieb markus.wildb...@eu.magna.com: Since the update to 4.2.7 i figured out, that there is a new issue regarding the (german) translation. For the ticket-status, open has to be translated to offen. On the other hand, in the Self-Service area, open hast o be

Re: [rt-users] Best file layout for Centos7 + apache

2016-05-07 Thread Thomas Bätzler
Hello Duncan, Am 07.05.2016 um 18:47 schrieb Duncan Morgan: Thanks Bill. So what you are saying is don't make any configuration changes as far as file locations and put everything in the doc root? Isn't /var/www what the Apache server uses as its default DocumentRoot? I would certainly not

Re: [rt-users] rt-mailgate in lab environment stopped working

2017-02-03 Thread Thomas Bätzler
Hi, Stephen Cena asked: * I’ve been beating my head against this for days now and can’t figure this out. I original had * (as much as possible) a clone of our production environment in a lab. I reached a point * where I was forced to re-IP the lab environment which went well. Now,

Re: [rt-users] MySQL backups of RT 4.4.1 truncated

2017-01-31 Thread Thomas Bätzler
oesn't overwrite the settings in the other ;-) MfG, Thomas Bätzler -- BRINGE Informationstechnik GmbH Zur Seeplatte 12 D-76228 Karlsruhe Germany Fon: +49 721 94246-0 Fon: +49 171 5438457 Fax: +49 721 94246-66 Web: http://www.bringe.de/ Geschäftsführer: Dipl.-Ing. (FH) Martin Bringe Ust.Id: DE812936645, HR

Re: [rt-users] Pre-configure users "RT At A Glance" with specific elements - Default Dashboards?

2017-02-13 Thread Thomas Bätzler
ons for the duration of a session. MfG, Thomas Bätzler -- BRINGE Informationstechnik GmbH Zur Seeplatte 12 D-76228 Karlsruhe Germany Fon: +49 721 94246-0 Fon: +49 171 5438457 Fax: +49 721 94246-66 Web: http://www.bringe.de/ Geschäftsführer: Dipl.-Ing. (FH) Martin Bringe Ust

Re: [rt-users] RT mailgate

2017-02-13 Thread Thomas Bätzler
because your RT box is not listed as a trusted sender in your domain’s SPF policy. MfG, Thomas Bätzler -- BRINGE Informationstechnik GmbH Zur Seeplatte 12 D-76228 Karlsruhe Germany Fon: +49 721 94246-0 Fon: +49 171 5438457 Fax: +49 721 94246-66 Web: http://www.bringe.de

Re: [rt-users] MySQL backups of RT 4.4.1 truncated

2017-01-19 Thread Thomas Bätzler
with a message like “mysql server has gone away”. You can raise that value for mysqldump just by editing that file; no server restart is required. HTH, Thomas Bätzler -- BRINGE Informationstechnik GmbH Zur Seeplatte 12 D-76228 Karlsruhe Germany Fon: +49 721 94246-0 Fon: +49 171 5438457

Re: [rt-users] MySQL backups of RT 4.4.1 truncated

2017-01-19 Thread Thomas Bätzler
y running select max(OCTET_LENGTH(Content)) from Attachments; in the context for your RT4 database. If that query comes up with anything above 48MB, I'd raise that variable to a suitably higher value. MfG, Thomas Bätzler -- BRINGE Informationstechnik GmbH Zur Seeplatte 12 D-76228 Karlsruh

Re: [rt-users] Using DBI for DB2 connection in scripts?

2016-12-28 Thread Thomas Bätzler
Hello Alex, Am 27.12.2016 um 22:54 schrieb Alex Hall: Hello list, I've just gotten a DSN to our iSeries working on the same server that hosts RT. Next, I'll be making a script to auto-set a custom field with a value pulled from that iSeries based on another field. This way, for instance, you