Re: [rt-users] A bug? Searchbuilder?

2006-05-08 Thread Torsten Brumm
by your sys admin and you don't have write privileges. Hope this helps. Torsten Brumm wrote: Hi Rangarajan, I'm using Mysql 4.12, i have also tried to update DBIxSearchbuilder from the old version to the newest, same result. If you can, you may want to print out the query that is being

[rt-users] RT 3.4.4 Links Error

2006-05-24 Thread Torsten Brumm
Hi RT Users, I get a very strange error at the Links Section of a ticket (and also if i use the links Tab) This Ticket has a Refered by Link from RTFM and it was merged into another ticket. I have tried to reproduce this error, but no luck... It only occurs from time to time. Torsten The

AW: [rt-users] RT 3.4.4 Links Error

2006-05-24 Thread Torsten Brumm
generates no History Entry... Hopefully Jesse or someone else has an idea or solution. Torsten -Ursprüngliche Nachricht- Von: Frank Pater [mailto:[EMAIL PROTECTED] Gesendet: Mittwoch, 24. Mai 2006 16:46 An: Torsten Brumm Cc: rt-users@lists.bestpractical.com Betreff: Re: [rt-users

[rt-users] RT could not load a valid user

2006-05-25 Thread Torsten Brumm
Hi RT Users, Today i upgraded RT 3.4.4 to RT 3.4.5 and i get the following error on some Queues: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED]). You might need to grant 'Everyone' the right

AW: [rt-users] RT 3.4.4 Links Error

2006-05-28 Thread Torsten Brumm
:[EMAIL PROTECTED] Gesendet: Samstag, 27. Mai 2006 02:48 An: Frank Pater Cc: Torsten Brumm; rt-users@lists.bestpractical.com Betreff: Re: [rt-users] RT 3.4.4 Links Error Torsten, I've uploaded Shredder-0.04 that has fix for this bug. Really in your description step 3) should be omited as RT

AW: [rt-users] Internet Explorer Error

2006-07-14 Thread Torsten Brumm
Checkthat you have Cokies enabled. Torsten Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von CASTANHEIRA, Nuno OsvaldoGesendet: Donnerstag, 13. Juli 2006 10:14An: rt-users@lists.bestpractical.comBetreff: [rt-users] Internet Explorer Error Hi, i have installed rt3.4.5 in a

AW: [rt-users] Encoding problem on incoming email

2006-07-14 Thread Torsten Brumm
Hi Duncan, Sounds funny, i have the same problem since 3 Day, my RT is also 3.4.4 at this moment and we are running this since 1 Year very stable. Have you already an idea? I found something in google that told me to update MIME::Tools, but this is actual at my system. Any Ideas? Hints? Thanks

[rt-users] Problems with a Scrip

2006-07-18 Thread Torsten Brumm
Hi RT Users, i have a problem with a scrip, which was running the last weeks perfectly: Custom condition: $RT::Logger-info(TB: (Condition Start)); if ( ($self-TransactionObj-Type eq CustomField || $self-TransactionObj-Type eq Create )

AW: [rt-users] Hide email quoted text

2006-07-18 Thread Torsten Brumm
Hi, really a good idea, i will also do lots of testing if someone post a patch Torsten -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Duncan Shannon Gesendet: Montag, 17. Juli 2006 22:10 An: der Mouse; rt-users@lists.bestpractical.com Betreff:

[rt-users] Some Questions about FriendlyToLine

2006-08-02 Thread Torsten Brumm
freundlichen Gruessen / With kindest regards Torsten Brumm Kuehne + Nagel Ferdinand Strasse 29-33 20095 Hamburg Germany Tel: +49 40 329 15 199 Fax: +49 40 329 15 500 Www: www.kuehne-nagel.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Simple project management

2006-08-10 Thread Torsten Brumm
Hi Ziya, there is an old extension to RT doing this, you can have a look into the SVN, there is something called RT-ProjectManager, i'm just playing around with this under 3.6.1 but there is one missing file (Scheduler.pm) hopefully jesse will upload this soon to the SVN. Torsten Ziya

[rt-users] LimitQueue Problem from Script

2006-08-10 Thread Torsten Brumm
Hi RT Users,hopefully someone can help me with this issue.I have a perl Script (i think from Dirk Papes Homepage) StalledUntilNow.pm. This works fine so far. It looks for all tickets with a specific Status and a special Starts Value: $self-TicketsObj-LimitStatus(VALUE = 'stalled', OPERATOR = '=')

Re: [rt-users] how to have two RT instances set in apache ?

2006-08-16 Thread Torsten Brumm
Hi,i'm not sure if this will work with mod_perl. i have used FastCGI or FCGI to do this.There is a very good wiki entry at wiki.bestpractical.com.If you need more help, i can sent you my config (apache) Torsten2006/8/15, Dario Luis Coneglian Oliveros [EMAIL PROTECTED]: I've been trying to setup

Re: [rt-users] how to have two RT instances set in apache ?

2006-08-16 Thread Torsten Brumm
Torsten Brumm wrote: Hi, i'm not sure if this will work with mod_perl. i have used FastCGI or FCGI to do this. There is a very good wiki entry at wiki.bestpractical.com. If you need more help, i can sent you my config (apache) Torsten 2006/8/15, Dario Luis Coneglian Oliveros [EMAIL

Re: [rt-users] referencing a specific Custom Field in a script

2006-08-18 Thread Torsten Brumm
Hi Terri,how should this work? If you set this scrip to on Create, then you have not defined the CF Value for Severity so far. How will the ticket created? Via Mail or WebUI? If you have some more information, i can sent you some working scrips from my installation, but i'm using now

Re: [rt-users] 3.6 to 3.6.1 server migration

2006-08-18 Thread Torsten Brumm
look into /etc/upgrade from the tar.gz file, there are the version inside where you need to update the DBtorsten2006/8/18, Benjamin Robson [EMAIL PROTECTED]: Todd, Can I ask the same question about 3.5.5 - 3.6.0 (and hence 3.6.1)? I have an RT 3.5.5 deployment that started out as a test but

RE: [rt-users] 3.6 to 3.6.1 server migration

2006-08-18 Thread Torsten Brumm
Why will you drop the DB? Will you loose your data? From my last migration, it was enough to do a make install and NO Make Initialize-database. Mit freundlichen Gruessen / With kindest regards Torsten Brumm Kuehne + Nagel Ferdinand Strasse 29-33 20095 Hamburg Germany Tel: +49 40 329 15 199

RE: [rt-users] 3.6.1 Upgrade issue, requestor search fails

2006-08-21 Thread Torsten Brumm
Yes, me too since migration :-( Mit freundlichen Gruessen / With kindest regards Torsten Brumm Kuehne + Nagel Ferdinand Strasse 29-33 20095 Hamburg Germany Tel: +49 40 329 15 199 Fax: +49 40 329 15 500 Www: www.kuehne-nagel.com -Original Message- From: [EMAIL PROTECTED] [mailto

[rt-users] RT 3.6.1 Search/Build.html Bug?

2006-08-21 Thread Torsten Brumm
, it would be faster and also enough to load this from the Queues where you have rights to. I have just compared to 3.6.0 and there the Query Builder is acting different and much more faster. Any sugestions? Mit freundlichen Gruessen / With kindest regards Torsten Brumm Kuehne + Nagel Ferdinand

RE: [rt-users] RT 3.6.1: Fix for search by requestor breaking

2006-08-22 Thread Torsten Brumm
Works perfectly.!!! Mit freundlichen Gruessen / With kindest regards Torsten Brumm Kuehne + Nagel Ferdinand Strasse 29-33 20095 Hamburg Germany Tel: +49 40 329 15 199 Fax: +49 40 329 15 500 Www: www.kuehne-nagel.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL

RE: [rt-users] CLI: manipulating privileged status

2006-08-23 Thread Torsten Brumm
It only creates new users, if a unprivileged already exsists, it does nothing, only put out a message Mit freundlichen Gruessen / With kindest regards Torsten Brumm Kuehne + Nagel Ferdinand Strasse 29-33 20095 Hamburg Germany Tel: +49 40 329 15 199 Fax: +49 40 329 15 500 Www: www.kuehne

RE: [rt-users] RE: RT able to work ini enterprise? (Rick Garland)

2006-08-23 Thread Torsten Brumm
2. one db server and web server in each location, db server as cluster - is fine, if your bandwidth is thick enough Mit freundlichen Gruessen / With kindest regards Torsten Brumm Kuehne + Nagel Ferdinand Strasse 29-33 20095 Hamburg Germany Tel: +49 40 329 15 199 Fax: +49 40 329 15 500 Www

Re: [rt-users] RT 3.6 performance problems

2006-08-25 Thread Torsten Brumm
Hi Theo,i have the same problem, coming from 2.0, migrated to 3.4 and now to 3.6.1 and the Owner Dropdowns showing too many people listed.Torsten2006/8/25, Theo Kramer [EMAIL PROTECTED]:On Thu, 2006-08-24 at 11:56 -0400, Jesse Vincent wrote: Send this to the list: SELECT * FROM ACL WHERE

RE: [rt-users] RT 3.6.1 and RTFM2.2.0RC2 system error

2006-08-28 Thread Torsten Brumm
Hi Björn, have you installed the TREE::SIMPLE Perl Module ? Its listed in the prerequeisites at the README for RC2 of RTFM. Torsten Mit freundlichen Gruessen / With kindest regards Torsten Brumm Kuehne + Nagel Ferdinand Strasse 29-33 20095 Hamburg Germany Tel: +49 40 329 15 199 Fax: +49 40

Re: [rt-users] website down ?

2006-08-28 Thread Torsten Brumm
Jepp, its down :-(2006/8/28, Ben Blakely [EMAIL PROTECTED]: Im seeing the same thing over here -- sourcing from Cogent.-Original Message-From: [EMAIL PROTECTED][mailto: [EMAIL PROTECTED]] On Behalf Of JustinLimSent: Monday, August 28, 2006 10:38 AMTo:

Re: [rt-users] RT - Data Warehouse?

2006-09-01 Thread Torsten Brumm
Hi Stephen,yes, we have. We put all the data from RT DB to Business Objects and do the reporting there. If you like, i can sent you the scrips for thatTorsten2006/9/1, Stephen Turner [EMAIL PROTECTED]:Hello,Has anyone moved data from an RT system to a data warehouse for reporting purposes? If so,

Re: [rt-users] RT - Data Warehouse?

2006-09-01 Thread Torsten Brumm
Hi,ok, this is the very first version, but stable. Its not nice, but we have separated systems, so we have to extract the values (the changed ones) and ftp them to the datapool.we are using the sh scrip from cron at this moment, but if we have moved from mysql to oracle, we can do this in real

Re: [rt-users] RT - Data Warehouse?

2006-09-01 Thread Torsten Brumm
putted it to the list ;-)2006/9/1, Drew Taylor [EMAIL PROTECTED]: We also use Business Objects here at $work. Could you please send the scripts to me as well? Or even better, put them on the wiki. :-) Thanks, Drew From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of

Re: [rt-users] Ticket Query bug 3.6.1? Unknown field: Requestor.EmailAddress

2006-09-03 Thread Torsten Brumm
Hi Juan,check the maillinglist, there was a threat some days ago with a patch for this.Torsten2006/9/2, Juan Mas [EMAIL PROTECTED] :I just finished upgrading to RT 3.6.1 and I was checking out one of my common searches. When I try to search Im getting Unknown field: Requestor.EmailAddress, though

[rt-users] Another Error since 30 minutes

2006-09-05 Thread Torsten Brumm
Sep 5 14:29:16 bruchtal-www1 RT: RT::Queue=HASH(0xbe69010) was created without a CurrentUser 1 (/opt/rt3/lib/RT/Base.pm:92) Any Ideas... Mit freundlichen Gruessen / With kindest regards Torsten Brumm Kuehne + Nagel Ferdinand Strasse 29-33 20095 Hamburg Germany Tel: +49 40 329 15 199 Fax

Re: [rt-users] address book?

2006-09-05 Thread Torsten Brumm
No, i'm not able to code :-(2006/9/5, Zhiming Liu [EMAIL PROTECTED]: Hi Torsten, Did you create your owner codes to dothat? Thanks, Zhiming.--- Torsten Brumm [EMAIL PROTECTED]wrote: This is what i'm looking for since Release 2.0.15sofar...noneavailable... 2006/9/5, Zhiming Liu [EMAIL

Re: [rt-users] [WIKI] Using RT to implement ITIL processes

2006-09-14 Thread Torsten Brumm
Hi Guys,we are also just starting to do this, so far we had tryed out all the available modules but there are many missing things.If you like, let us discuss the needsTorsten 2006/9/14, Duncan Shannon [EMAIL PROTECTED]: Any interest in creating a section in the wiki dedicated todocumenting how RT

Re: [rt-users] [ITIL] List discussions

2006-09-19 Thread Torsten Brumm
Hi Guys,i've also talked to jesse on saturday and explained our ideas and the actual progress. So i think the idea is great to push RT into this direction.@Todd: We are started using AT as CMDB but there are some missing points at this moment (read my entry on your wishlist) Torsten2006/9/19, Todd

Re: [rt-users] Error in Query builder (Requestor.EmailAddress)

2006-09-21 Thread Torsten Brumm
Hi Steven,have a look into the long conversations some weeks ago. there is a patch from jesse for this bug.Torsten2006/9/20, Steven E. Ames [EMAIL PROTECTED]:Using 3.6.1. When using the query builder to build a query to search for a ticket where RequestorEmailAddress contains the generated

Re: [rt-users] QuickCreate

2006-09-25 Thread Torsten Brumm
Hi Roy,can you share your QuickCreate?ThanksTorsten2006/9/25, Roy El-Hames [EMAIL PROTECTED]: Thanks Stephen .. I was wondering if the Create Ticket would take careof that ..Created the Mime Obj and it works fine.Regards;RoyStephen Turner wrote: At Friday 9/22/2006 01:28 PM, Roy El-Hames wrote:

[rt-users] Scrip Exec Order Queustion

2006-09-25 Thread Torsten Brumm
Hi RT Users,today i'm a little blind i think.i found: http://wiki.bestpractical.com/index.cgi?ScripExecOrder for Scrip Exec Order, but i'm a little confused at this moment. 1. Which Scripts triggering first global defined or local on queue level?2. At this Wiki Page, they writer talked about

RE: [rt-users] New RT look and feel

2006-09-26 Thread Torsten Brumm
In RT_SiteConfig you can choose also the old Style from RT 3.x Mit freundlichen Gruessen / With kindest regards Torsten Brumm Kuehne + Nagel Ferdinand Strasse 29-33 20095 Hamburg Germany Tel: +49 40 329 15 199 Fax: +49 40 329 15 500 Www: www.kuehne-nagel.com -Original Message

Re: [rt-users] Remove some text.

2006-09-27 Thread Torsten Brumm
Hi Valery,what exactly do you plan? will you remove some text? Then i think procmail or something like this is better,. Or will you grep some text and do something with the text inside RT?Torsten 2006/9/27, Валерий Харьков [EMAIL PROTECTED]: Hi, all.Sorry for my poor English.I need RT to clip some

Re: [rt-users] New RT look and feel

2006-09-27 Thread Torsten Brumm
, Kenneth Marshall [EMAIL PROTECTED] wrote: Is there any possibility of making the skin a Preferences option and not hard-coded by the configuration file? We have users wedded to the original setup and others that prefer the new style. Ken On Tue, Sep 26, 2006 at 03:32:39PM +0200, Torsten Brumm wrote

Re: [rt-users] Add Phone # to ticket info

2006-09-27 Thread Torsten Brumm
Hmm, useally this is be done by the More About Window i think. But you can enhance this Module with the needed information.Torsten2006/9/26, Ryan Hardester [EMAIL PROTECTED]:Is it possible to pull the Work # from the users info and put it in the ticket information? We are populating it from our

Re: [rt-users] sending ticket attachments via soap

2006-09-29 Thread Torsten Brumm
Hi Roy,can you also share this soap services, the old one from BPS seams to be outdated or only for rt2x i think.Torsten2006/9/8, Roy El-Hames [EMAIL PROTECTED]:rt-3.6.1/Apache2I've written a simple soap servicefor rt that can communicate with windows .net client via a wsdl file, however I can't

Re: [rt-users] Db errors

2006-10-02 Thread Torsten Brumm
Hi Geert,have you installed RT and the DB at the same host or have you splitted RT from the DB? Do you use FastCGI?I know this Error: MySQL server has gone away at, if you have FastCGI, this means usally the Session from FastCGI timedout. Torsten2006/9/29, Geert Theys [EMAIL PROTECTED]: Hello,I

Re: [rt-users] 3.6.1 Ticket Priority never changes

2006-10-02 Thread Torsten Brumm
Can you go more into detail? How have you set up the Priority Change?2006/10/2, Farrell,Bob [EMAIL PROTECTED]: All, Any place I may have missed in configuration to allow the priority of tickets to actually function? Everything works great, except it appears the ticket priority is

Re: [rt-users] 3.6.1 Ticket Priority never changes

2006-10-02 Thread Torsten Brumm
are important, etc., but prioritizing them is a great feature. Thank you for your response. Bob From: Torsten Brumm [mailto:[EMAIL PROTECTED] ] Sent: Monday, October 02, 2006 2:55 AM To: Farrell,Bob Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes Can

Re: [rt-users] Sort Order of Custom Fields in rt 3.6.1

2006-10-05 Thread Torsten Brumm
Yes, and it is broken in 3.6.1 too :-(Torsten2006/10/5, Ruslan Zakirov [EMAIL PROTECTED]: sorry, I didn't test now I see that it's broken on mysql too :(On 10/5/06, Ole Craig [EMAIL PROTECTED] wrote: On Thu, 2006-10-05 at 01:40 +0400, Ruslan Zakirov wrote: On 10/4/06, Ole Craig [EMAIL PROTECTED]

Re: [rt-users] RE: RT-Mailgate Setup Errors

2006-10-05 Thread Torsten Brumm
Thanks everyone! From: Torsten Brumm [mailto:[EMAIL PROTECTED]] Sent: Wednesday, October 04, 2006 1:16 AM To: Mathew Snyder Cc: Josh Barron; rt-users@lists.bestpractical.com Subject: Re: [rt-users] RE: RT-Mailgate Setup Errors Another point to this. have you added the mailgate to th

Re: [rt-users] TZ settings for web login

2006-10-06 Thread Torsten Brumm
Hi Rick,i know, there should be a solution via Apache, but i didn't find it till now. If you find a working solution, pls keep the rt-users up2dateThanks2006/10/5, Rick Garland [EMAIL PROTECTED]: Hi all: Got RT 3.6.1 installed her in the states on a RHEL 4 system that is time sync'ed via

Re: [rt-users] GUI problems after upgrade to 3.6.1.

2006-10-18 Thread Torsten Brumm
Looks like, the css is not loaded. do you have more infos? How does your apache conf looks like?2006/10/18, Hermann Ronaldsson [EMAIL PROTECTED] : Hello! I was just upgrading from RT 3.4.3 to 3.6.1 and the look'n'feel is messed up. I have verified that i can obtain the css. Images are

Re: [rt-users] rhel4 cpan problem

2006-10-26 Thread Torsten Brumm
perl -MCPAN -e 'install Module::Signature' will run,.2006/10/26, Justin Zygmont [EMAIL PROTECTED]: I don;t remember running into this before, I am just using update3, soit should be fine..# perl -MCPAN -e 'i Module::Signature'Can't locate object method i via package Module::Signature at -e line 1.

Re: [rt-users] Wiki problem?

2006-11-28 Thread Torsten Brumm
PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

[rt-users] Time based Templates

2006-11-29 Thread Torsten Brumm
Hi RT Users, does anyone have a idea how to create time based templates?!? Example: From 8am-5pm use autoreply8-5 and from 5pm till 8am use another autoreply template. Thanks for any kind of ideas or tips. -- MFG Torsten Brumm http://www.torsten-brumm.de

Re: [rt-users] RT hangs with 'SELECT GET_LOCK' slow query log entries

2006-12-05 Thread Torsten Brumm
-- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials

Re: [rt-users] RT hangs with 'SELECT GET_LOCK' slow query log entries

2006-12-05 Thread Torsten Brumm
] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http

Re: [rt-users] RT hangs with 'SELECT GET_LOCK' slow query log entries

2006-12-05 Thread Torsten Brumm
At this moment, we have round about 500.000 Tickets in 700 Queues, 26.000Users Torsten 2006/12/5, Eric J. Feldhusen [EMAIL PROTECTED]: Just curious, how many tickets are in your RT installation? Torsten Brumm wrote: But with MySQL 4.12 and apache 2 with FastCGI 2006/12/5, Steve Ison

Re: [rt-users] RT hangs with 'SELECT GET_LOCK' slow query log entries

2006-12-05 Thread Torsten Brumm
, do you clean it regularly (delete old sessions) Roy Torsten Brumm wrote: At this moment, we have round about 500.000 Tickets in 700 Queues, 26.000Users Torsten 2006/12/5, Eric J. Feldhusen [EMAIL PROTECTED]: Just curious, how many tickets are in your RT installation? Torsten Brumm wrote

Re: [rt-users] RT hangs with 'SELECT GET_LOCK' slow query log entries

2006-12-05 Thread Torsten Brumm
PROTECTED]: On Tue, Dec 05, 2006 at 04:04:44PM +0100, Torsten Brumm wrote: Hi Jesse, This happens when RT is still serving a page to the user with that session and the user requests another page. Sometimes, switching to another Apache::Session backend can help. What do you mean

Re: [rt-users] RT hangs with 'SELECT GET_LOCK' slow query log entries

2006-12-05 Thread Torsten Brumm
[EMAIL PROTECTED]: On Tue, Dec 05, 2006 at 04:18:56PM +0100, Torsten Brumm wrote: Hi Jesse, if i'm not completly wrong, then i think, we can set this at the RT_SiteConfig.pm? Correct. # $WebSessionClass is the class you wish to use for managing Sessions. # It defaults to use your SQL

Re: [rt-users] Calendar view of tickets?

2006-12-05 Thread Torsten Brumm
-- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials

Re: [rt-users] RT hangs with 'SELECT GET_LOCK' slow query log entries

2006-12-05 Thread Torsten Brumm
see, for each session an new file is created, nothing at the error logs from apache/rtcould be a problem with the browsers=?! Torsten 2006/12/5, Jesse Vincent [EMAIL PROTECTED]: On Tue, Dec 05, 2006 at 04:32:35PM +0100, Torsten Brumm wrote: Hi Jesse, and this brings us back to a problem

Re: [rt-users] Calendar view of tickets?

2006-12-06 Thread Torsten Brumm
Argh, no.. 2006/12/6, Jim Brandt [EMAIL PROTECTED]: When I run it, for the month I pick, it shows links with the ticket subject in the day indicated by the due date on the ticket. Do your tickets have due dates? Torsten Brumm wrote: Hi Jim, OK, now it works. But it renders only

Re: [rt-users] Calendar view of tickets?

2006-12-06 Thread Torsten Brumm
indicated by the due date on the ticket. Do your tickets have due dates? Torsten Brumm wrote: Hi Jim, OK, now it works. But it renders only a calender, nothing elsei have changed the SelectCalendar.html Values from your ACS Queues to the ones i have but nothing happens...how does your

Re: [rt-users] RT hangs with 'SELECT GET_LOCK' slow query log entries

2006-12-06 Thread Torsten Brumm
/12/6, Jesse Vincent [EMAIL PROTECTED]: On Dec 6, 2006, at 2:18 AM, Torsten Brumm wrote: Hi Jesse, i've checked the permissions twice, apache is running as user/group apache and has more permission in that directory as needed. I played around a bit and came now to the point, that it works

[rt-users] Bulk Ticket Update Question

2006-12-12 Thread Torsten Brumm
/ |/lForce change/) /td/tr But my try with Value = $session{CurrentUser} wont work :-( Any hints for this??? Same with the Status: trtd class=label |/lMake Status/: /td td class=value /Elements/SelectStatus, Name = Status /td/tr Any hints to this points? Thank you... Torsten -- MFG Torsten

Re: [rt-users] Bulk Ticket Update Question

2006-12-12 Thread Torsten Brumm
Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IST) From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Torsten Brumm Sent: Tuesday, December 12, 2006 5:52 AM

Re: [rt-users] Feature Request: List of Saved Searches on RT at a Glance

2006-12-20 Thread Torsten Brumm
://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets

Re: [rt-users] Not Displaying tickets in Stalled state in 3.6.2/3.6.3 on the RT at a glance page

2006-12-20 Thread Torsten Brumm
: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http

Re: [rt-users] translation

2006-12-27 Thread Torsten Brumm
://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets

[rt-users] mod_fastcgi or mod_fcgi, whats your expirience?

2007-01-23 Thread Torsten Brumm
Hi RT Users, who is using mod_fastcgi and who mod_fcgi? Can me tell someone the pros and cons? We are still using mod_fastcgi and we have a lot of problems. Did some have a good configuration example for both?? -- MFG Torsten Brumm http://www.torsten-brumm.de

Re: [rt-users] Mass Delete

2007-01-23 Thread Torsten Brumm
://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http

Re: [rt-users] [repost] Performance-Bug in SelfService when updated from 3.6.1 to 3.6.3

2007-01-28 Thread Torsten Brumm
-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de

Re: [rt-users] mod_fastcgi or mod_fcgi, whats your expirience?

2007-01-29 Thread Torsten Brumm
? Thanks 2007/1/24, Vivek Khera [EMAIL PROTECTED]: On Jan 23, 2007, at 8:47 AM, Torsten Brumm wrote: who is using mod_fastcgi and who mod_fcgi? Can me tell someone the pros and cons? We are still using mod_fastcgi and we have a lot of problems. Did some have a good configuration example for both

Re: [rt-users] mod_fastcgi or mod_fcgi, whats your expirience?

2007-01-29 Thread Torsten Brumm
Thanks Vivek, will try it out. Torsten 2007/1/29, Vivek Khera [EMAIL PROTECTED]: On Jan 29, 2007, at 6:08 AM, Torsten Brumm wrote: The FastCGI protocol needs to die. It is very cumbersome and difficult to implement efficiently, and the C libraries for it are, shall we say, difficult

Re: [rt-users] Merging RT Databases

2007-01-31 Thread Torsten Brumm
://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http

Re: [rt-users] RT/Apache suddenly hangs

2007-02-02 Thread Torsten Brumm
://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

Re: [rt-users] RT/Apache suddenly hangs

2007-02-02 Thread Torsten Brumm
-- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT

Re: [rt-users] StockAnswers for RT

2007-02-05 Thread Torsten Brumm
secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Error in RTFM Administration

2007-02-05 Thread Torsten Brumm
Hi Ruz, thanks, that was the pouint. Thanks 2007/2/5, Ruslan Zakirov [EMAIL PROTECTED]: Most probably you forgot to upgrade DB as etc/upgrade/2.2.0RC2/schema.* files add this column to the table. On 2/5/07, Ham MI-ID, Torsten Brumm [EMAIL PROTECTED] wrote: Hi RT Users, i get a strange

Re: [rt-users] Error in RTFM Administration

2007-02-05 Thread Torsten Brumm
Hi Jesse, nope i forgot some :-( Fixed it after a hint from Ruz. Torsten 2007/2/5, Jesse Vincent [EMAIL PROTECTED]: On Mon, Feb 05, 2007 at 05:19:15PM +0100, Ham MI-ID, Torsten Brumm wrote: Hi RT Users, i get a strange error in our RTFM installation: Whenever I try to create an class

[rt-users] RT CLI and LineBreaks

2007-02-07 Thread Torsten Brumm
??? Thanks Torsten -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets

Re: [rt-users] RT 3.6.3 Mandatory CF's

2007-02-07 Thread Torsten Brumm
, 2007 at 05:10:43PM +0100, Torsten Brumm wrote: Hi RT Users, just a simple question for Custom Fields: Can a Custom Field be 'validate', and non-mandatory? This means, only a check that the content is a Number and nothing else but not needed or mandatory? -- MFG Torsten Brumm http

[rt-users] RT CLI and LineBreaks - again...

2007-02-10 Thread Torsten Brumm
??? Thanks Torsten -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets

[rt-users] RTx-Shredder Error

2007-02-12 Thread Torsten Brumm
247. (/opt/rt3ast/lib/RT.pm:317) Any Ideas??? This happens all the time i try to delete tickets. -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Approval

2007-02-14 Thread Torsten Brumm
. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

[rt-users] On Create Status != new

2007-02-15 Thread Torsten Brumm
Hi, i'm looking for a way to set on a specific queue the status for a new created ticket to stalled and not to new, is this possible? Thanks -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] CLI Question - Add Users to group per Scrip

2007-02-15 Thread Torsten Brumm
Hi Joe, thats exactly what i'm looking for. Just a small question to this scrip: my(@users) = GetListOfUsernames(); Do you get with this a list from RT Users Table ? Thanks Torsten 2007/2/15, Joe Casadonte [EMAIL PROTECTED]: On 2/15/2007 11:04 AM, Torsten Brumm | Kuehne + Nagel wrote

Re: [rt-users] Saved Search AdminCC is me?

2007-02-16 Thread Torsten Brumm
Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from

Re: [rt-users] RTx-Shredder Error

2007-02-21 Thread Torsten Brumm
. Be very accurate. On 2/21/07, Torsten Brumm [EMAIL PROTECTED] wrote: Hi Ruslan, sorry, i forgot, sometimes its too much to remember ;-9 Here we go with the statements: mysql SELECT l.* FROM Links l LEFT JOIN Tickets t ON l.LocalTarget = t.id - WHERE l.LocalTarget = 0 AND t.id IS NULL

[rt-users] RT-Action Notify Group / Call from RT Crontool

2007-03-02 Thread Torsten Brumm
for the WebUI ??? Help pls -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's

[rt-users] TimedNotifications Problem

2007-03-02 Thread Torsten Brumm
this, to sent reminder Mails to groups or users??? Thanks -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

Re: [rt-users] Adding CC to ticket on create

2007-03-12 Thread Torsten Brumm
-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de

Re: [rt-users] Bulk Adding Users

2007-03-19 Thread Torsten Brumm
secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Custom Status/Ticket disappears

2007-04-17 Thread Torsten Brumm
://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de

Re: [rt-users] Custom Status/Ticket disappears

2007-04-17 Thread Torsten Brumm
://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http

Re: [rt-users] Custom Status/Ticket disappears

2007-04-17 Thread Torsten Brumm
Torsten Brumm wrote: Here is a simple example for quicksearch: div class=ticket-overview |/Widgets/TitleBox, title = loc(Quick search), bodyclass = , titleright = loc(Edit), titleright_href = $RT::WebPath.'/Prefs/Quicksearch.html' /Elements/QueueSummary, cache = 'quick_search_queues

Re: [rt-users] simple one I think...

2007-05-16 Thread Torsten Brumm
://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten

Re: [rt-users] RT CLI and multiple lines

2007-06-01 Thread Torsten Brumm
Hi Dmitri, Hi Jim, thanks for your help, got it working now. Torsten 2007/6/1, Torsten Brumm [EMAIL PROTECTED]: Hi Dmitri, the hint with the whitspace was success for the interactiv editor, thanks.. its funny, i thought a normal cr/lf is enough for a whitespace, but its not working

Re: [rt-users] mod_fastcgi or mod_fcgi, whats your expirience?

2007-06-01 Thread Torsten Brumm
Hi Vivek, do you have some configuration information for SCGI and RT and Apache? Would be great to get some hints. Torsten 2007/1/29, Vivek Khera [EMAIL PROTECTED]: On Jan 29, 2007, at 6:08 AM, Torsten Brumm wrote: The FastCGI protocol needs to die. It is very cumbersome and difficult

Re: [rt-users] RT CLI and multiple lines

2007-06-01 Thread Torsten Brumm
[EMAIL PROTECTED]: Hi Torsten, this has been discussed a while back: http://lists.fsck.com/pipermail/rt-devel/2006-May/008448.html - Dmitri. Ham MI-ID, Torsten Brumm wrote: Hi RT Users, again a question/problem with RT CLI, again mulitple lines. I'm trying to create a ticket in interactive

Re: [rt-users] Seeking users of RT's Rights Delegation

2007-09-24 Thread Torsten Brumm
: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http

Re: [rt-users] Status of the RT AssetTracker.

2007-10-08 Thread Torsten Brumm
___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm

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