[rt-users] Custom Role for Approval Mechanism

2016-06-11 Thread Aniket Tripathy
Hi Everybody, Problem statement: In our organization, out of the 20 queues, few queues need the approval mechanism. Approvals are required for specific tickets in the queue, based on scenarios decided by the staff member of the queue. So approvers are not added at the time of ticket creation.

[rt-users] Multi tenancy Queue names

2016-06-11 Thread aniket tripathy
Hi, Our organization is planning to have multiple tenants in the same RT instance. Say we are an organization X, our clients are businesses of similar types X1, X2... Xn, who in turn have their customers. We want to host X1, X2... X5 in one RT instance, with each client having its own set of

Re: [rt-users] Multi-Tenant Users

2016-05-27 Thread Aniket Tripathy
Matt Wells mosaic451.com> writes: > > > > Hi all, first let me say thanks for all the great data on this list.  It's one of the most active I'm on.  Thank you all.  > I have a question on a multi-tenant system I'm bringing up in dev.  In testing the isolation of queues and tickets was easy

Re: [rt-users] Getting Unknown encoding 'UTF-8' error after installing Hook-LexWrap-0.25

2016-06-21 Thread aniket tripathy
Apologies foilks. The error was due to compilation issues in my Users_Local.pm file. On Thu, Jun 16, 2016 at 7:44 PM, aniket tripathy <aniket.tripa...@gmail.com> wrote: > Hi All, > > We are using RT 4.4.0 in our organization. As part of some custom > development, we installed

[rt-users] Getting CurrentUser reference in Users overlay file

2016-06-21 Thread aniket tripathy
Hi, I intend to filter the results returned by SimpleSearch method in Users.pm based on the custom field value set in the current user logged in. I am using Hook::LexWrap in the Users_Local.pm overlay file, to write a post method to filter the results of SimpleSearch. How can I get a ref of

[rt-users] Getting Unknown encoding 'UTF-8' error after installing Hook-LexWrap-0.25

2016-06-16 Thread aniket tripathy
Hi All, We are using RT 4.4.0 in our organization. As part of some custom development, we installed Hook-LexWrap-0.25 using cpan. We are getting the following error on starting the rt-server after installing the Hook::LexWrap module "Unknown encoding 'UTF-8' at

Re: [rt-users] Getting CurrentUser reference in Users overlay file

2016-06-24 Thread aniket tripathy
t; sub { RT::Logger->info("accessing return value here $_[-1]"); RT::Logger->info("I got the arguments in post: [@_]"); }, ; 1; Can anybody please help how will I be able to fetch the value returned by the original subroutine ? Thanks. On Tue, Jun 21,

[rt-users] Managing custom roles at ticket and queue level

2016-07-06 Thread aniket tripathy
Hi All, In our organizations, we are using RT 4.4 to host around 20 queues. 1. We have created a staff group for each of the queues, who will be responsible for looking into the tickets. Since this group has the same permissions across all queues, I am wondering if we can create a STAFF

[rt-users] AuthToken Field in the User table

2016-10-13 Thread aniket tripathy
Hello, Has anybody ever come across any extension/examples, other than in the ical-extension, for the use of Auth token? Or any idea which scenarios it can be used? Thanks, Aniket - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston -

Re: [rt-users] Query history ( oracle database )

2016-10-17 Thread aniket tripathy
In Transactions table, the condition ObjectType= RT::Ticket and objectId = will give you the transactions for the ticket. The contents of those transactions will be available from Attachments table. On Mon, Oct 17, 2016 at 1:32 PM, Pletter Thomas wrote: > Hello, > >

Re: [rt-users] Not able to create external users with external auth

2017-01-12 Thread aniket tripathy
e > ticket. > > Thank you. > > 2017-01-11 11:47 GMT+01:00 aniket tripathy <aniket.tripa...@gmail.com>: > >> hello, >> >> We are using RT 4.4 and using the external authentication mechanism from >> a remote DB to authenticate the user. To enable others

[rt-users] Not able to create external users with external auth

2017-01-11 Thread aniket tripathy
hello, We are using RT 4.4 and using the external authentication mechanism from a remote DB to authenticate the user. To enable others to create ticket we have enabled *AutoCreateNonExternalUsers*. But any mails from outside gets the response. *"You do not have permission to communicate with