Re: [rt-users] Best way to deal with unwanted auto notifications?

[Kenneth Marshall]

On Mon, Dec 05, 2016 at 02:02:19PM +, Joel Bergmark wrote:
> Hi,
> 
> I have a problem with "On Correspondance Notify Requestor".
> 
> In some cases we have a requestor like  but we get replys 
> from  hence the global rule "On Correspondance Notify 
> Requestor" applies and sends a mail to the random@ causing a bit of confusion.
> 
> How have you guys dealt with such issues?
> 
> Regards, Joel

Hi Joel,

In our case, we canonicalize all Email addresses to a canonical form so
that the system will recognize that the correspondance is from the same
person and will not notify them again. If that is not the behavior that
you are describing, please add a little more detail about your problem.

Regards,
Ken
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

[rt-users] Best way to deal with unwanted auto notifications?

[Joel Bergmark]

Hi,

I have a problem with "On Correspondance Notify Requestor".

In some cases we have a requestor like  but we get replys from 
 hence the global rule "On Correspondance Notify 
Requestor" applies and sends a mail to the random@ causing a bit of confusion.

How have you guys dealt with such issues?

Regards, Joel


-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017