We are very new at using RT(3.4.5 on fedora Core 4) and I have a
question on actually how to handle things. When I receive a telephone
request (We are slowly moving away from that type of request) I enter it
into RT by creating a ticket in the proper Queue changing the requestor
from me to the
Update Ticket.
Save Changes applies to the mail squelching section.
-Todd
On Tue, May 30, 2006 at 01:57:48PM -0400, John Boris wrote:
We are very new at using RT(3.4.5 on fedora Core 4) and I have a
question on actually how to handle things. When I receive a telephone
request (We are slowly
