[rt-users] List of assets in SelfService
--- Begin Message --- Hello everyone, Apologies again if you received multiple copies of this email. I have RT 4.4.1rc1 installed and need your help on the appearance of Assets in SelfService. Thus far, I have selected that a user in SelfService can see the Assets menu and can also see the listing of Assets he/she is: a.Owner b.Held By c.Contact. There appears the Name and the Description of each asset. If he/she selects any of these assets, then the details appear, for example Custom fields (manufacturer, serial number, etc) and People (owner, held by, contact). However, I would like to have the information about People (owner, held by, contact) in the main listing, along with the Name and Description. Thus, I need to have five columns in the list of assets: Name, Description, Owner, Held By, Contact. How could this be done? What files should I modify and how? Thank you in advance, Dimitris --- End Message --- - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
[rt-users] List of assets in SelfService
--- Begin Message --- Hello everyone, I have RT 4.4.1rc1 installed and need your help on the appearance of Assets in SelfService. Thus far, I have selected that a user in SelfService can see the Assets menu and can also see the listing of Assets he/she is: a.Owner b.Held By c.Contact. There appears the Name and the Description of each asset. If he/she selects any of these assets, then the details appear, for example Custom fields (manufacturer, serial number, etc) and People (owner, held by, contact). However, I would like to have the information about People (owner, held by, contact) in the main listing, along with the Name and Description. Thus, I need to have five columns in the list of assets: Name, Description, Owner, Held By, Contact. How could this be done? What files should I modify and how? Thank you in advance, Dimitris --- End Message --- - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
