Hi Maneesh,
We have a requirement of mapping users of a particular LDAP database
to a specific queue.
Just to clarify your first statement, do you require a particular set of
user accounts stored in LDAP
to only have access to one or more queues?
If that is the case then this can be
My first thought is to use group rights to limit ticket/queue access. That
is, let users log in as normal, but add them to a specific queue as a
group. That way, you don't need to worry about where they logged in from or
were authenticated from. Unless I've misunderstood your question, in which
Hello members,
We have a requirement of mapping users of a particular LDAP database to a
specific queue. This is required to enable users to have access to a
specific queue rather than all queues. The access need to be enabled for
creation of tickets and thereafter for listing his/her open
