Hi Geico,
Well everythings is set or created with the Web interface, so I would
say that it is simple as a clic to create a new queue. It is totally
possible to move ticket from one queue to an other (the ticket number
does not change). You can also link tickets (create dependancies for
your
On Wed, May 06, 2015 at 10:17:27AM +0530, Geico Caveman wrote:
Thanks Loic!
I am glad to hear that it is easy to do so. But precisely **how** is the
question. Does it go into the config file as a new block?
That said, is it possible to move tickets between queues (ensuring that the
ticket
Thanks Loic!
I am glad to hear that it is easy to do so. But precisely **how** is the
question. Does it go into the config file as a new block?
That said, is it possible to move tickets between queues (ensuring that the
ticket number does not change)? That functionality is essential as very
I have not yet deployed RT, and am spending time studying it before I do so.
There are many questions at this stage, but beyond what I have found in the
docs:
1. Is there some documentation on how to set up multiple queues? Our
university has several different offices that need separate queues,
Hi Geico,
1. Is there some documentation on how to set up multiple queues? Our
university has several different offices that need separate queues, and
while allusions are made to queues and associated lifecycles, I could
not find much on how to set up independent queues in the first place.
